Others Can't Hear Me / Microphone Not Working With Zoom / Teams. How to fix ?

Before you start, please ensure your boom microphone is NOT muted.
RED dot = muted / No RED dot = unmuted.

 

If it is unmuted but mic still doesn't work, please start with a diagnostic test with your cellphone first. If it works well with your cellphone, but not with computer, it might be a driver or setting issue, please check the following to figure it out further:

Step 1: Check your computer sound settings.
Visit your Sound Settings tab and make sure the Avantree headphone is choosen as the input and output device:

Step 2: Check the meeting Software Sound / Audio Settings.
If you're using a meeting software such as Skype or Zoom, please also check the Audio & Video Settings within the software and make sure the Microphone input device and the Speaker out device are choosen as the Avantree headphone:


Important Tip: Please make sure that you closed all other similar apps that might be using your microphone, like Face Time. 

If problem still can not be solved, please feel free to contact our support team at support@avantree.com or join our Zoom meeting for further help:
The Zoom link is - https://us02web.zoom.us/j/6855732479
Time - 11AM - 12PM PST || 2-3PM EST || 7-8PM GMT
Avantree LIVE ZOOM Clinic is running EVERY WEEKDAY. （*NO NEED CAMERA*）

You can also choose to fill this Mic not working issue RMA form to let us help further on it if a phone call or Zoom meeting is not convenient:
RMA Verification Form - Microphone Not Working Well