No Bluetooth Icon on Native Win10 Computer
No Bluetooth Icon on Native Win10 Computer
Please search "Device Manager" from the 
icon on task bar and open it. Expand "Bluetooth".
DG40s should be displayed as "Generic Bluetooth Radio".
| Device Manager | Status | Solution |
|
|
Correct | Everything should be fine. |
Scenario 1:   |
Wrong (hardware conflict) |
Other than "Generic Bluetooth Radio", if you find any other Bluetooth or Bluetooth adapter in the list, such as "Qualcomm ... Bluetooth" or "Inter(R) wireless Bluetooth(R)", please right-click the device and disable it, then REBOOT the computer.
|
Scenario 2:  |
Wrong (Win 10 native driver not working) |
If there is NO Bluetooth, shown here as a USB controller, then it means that there is no driver available for the dongle. If this is the case, please install the BlueSoliel driver with This link
|
Scenario 3:  |
Wrong (USB port issue) |
Please try plugging the DG40s into a different USB port or try the DG40s with a different PC to test. |
If above not helpful, email support@avantree.com with a screenshot of the device manager like for Scenarios 1, 2, and 3.
