SHIPPING

We have warehouses located in the US, EU, Canada, and Australia; orders placed in other regions will be delivered via international shipping.

RETURNS

Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

WARRANTY

All purchases from Avantree.com automatically comes with a 24-month warranty.

BULK DISCOUNTS

Discount prices will automatically
be reflected in the shopping cart

For same item orders:

• 5-9receive 5%   off order total
• 10-19receive 10% off order total
• 20+receive 15% off order total

User FAQs

Categories
Can I pair PHA11 with my phone?

PHA11, PHA11 pair with phone

Can I use only one side of PHA11 at a time?

PHA11

I Have Extra Small Ears and None of the Ear Tips Fit Me. What Should I Do?

extra small ear tips

Can I use the microphone on my wired headphone rather than the one on AS70 itself?

as70, as70 mic

Can I use my own earphone with the PHA10 amplifier?

PHA10

When should I expect my pre-order item to be delivered?

You could check the delivery time for pre-order items via the following two methods. Note: Due to some unforeseeable logistic or technical issues, there could be a delay in our shipment date, and we will update it at the end of each month. Method ...

Can I use Avantree TV Headphones / Transmitters while using my 5.1 / Dolby / 7.1 Surround Sound system?

Surround Sound system, 5.1, 7.1

Why does my LED light keep flashing?

OPT, LED flahsing

Can I Have Two Headphones Connected to the HT4130 at the Same Time?

The HT4130 normally supports Dual Link, meaning you can have up to two headphones connected to the transmitter at the same time. You can connect either Avantree headphones as well as Bluetooth headphones from other brands. Both will work. However, there...

Can I use the earbuds with other devices, and how?

The Audikast Plus transmitter and the Ace 130 earbuds included in the HT4130 set can be used independently. Just make sure that if you use one, you need to turn off the other one. e.g. If you want to pair the transmitter with other headphones, you need...

Poor Audio when connecting 2 pairs of TWS earbuds to my Transmitter

When connecting 2 pairs of True Wireless (TWS) earbuds to 1 transmitter, some people are reporting frequent disconnects and the audio cutting in and out. Why is this happening?  In general, the dual linking of 2 TWS earbuds with 1 transmitter has some...

What kind of Audio format can I get when use Orbit?

orbit, audio format

Can the Medley Air Work With Glasses/Spectacles?

The Medley Air can work with glasses: both the Medley Air and your glasses fit over the ear. Depending on the frames of your glasses, the fit may be tight.

Why does it keeps disconnecting from the transmitter base?

ht381

The Orbit's volume is too low for me. Is there an internal volume limiter?

First of all, you cannot disable the "internal volume limiter" of the Orbit. In fact, the volume level depends primarily on the Bluetooth headphones that you have paired with the Orbit, not the Orbit itself. To increase the volume on the Orbit, use ...

Can other people hear my audio?

Since the Resolve earphones are “open ear”, a small amount of audio will leak from the earphones when in use. This leakage is minimal; even at maximum volume, someone would have to be right next to you (inches away) to be able to hear what you’re listening...

What cleaning products can I use to clean the headphones?

These are the cleaning products we recommend for use on our headphones. Disinfecting Wipeshttps://www.amazon.com/dp/B08BKR9YT6 If you are using over-ear headphones, you can also get washable headphone covers for easy cleaning.https://www.amazon.com...

What is the Playback Order of SD Card Songs?

The Soundbyte/Boombyte offers 4 different play modes for the SD card: 1. Repeat All – It plays all tunes in each and every folder on the SD card, starting with the earliest uploaded folders/tunes first. At the end it'll repeat.2. Repeat...

Roadtrip can't be charged, Phone indicator keeps saying battery 10%, how to fix?

CK12, BTCK-12, Roadtrip, charging, power

How does the volume control work with the HAX05? Does it support CEC?

If your TV is using ARC, in general, the TV's remote control cannot adjust the volume of the TV. The reason is that HDMI ARC is digital audio and therefore not adjustable. The HAX05 does not change this fact. If your TV is using ARC, AND both the ...

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