Ace T40 / HT4130

Top Questions

• How to get My Avantree TV Headphones / Transmitters work well with my Samsung Smart TV?

  If you're using one of the latest Samsung Smart TVs, you could encounter an issue when using Bluetooth Transmitters or Headphones. The issue is due to the fact that Samsung Smart TVs tend to pair with any Bluetooth devices it can find unless you manually deny the connection. 

  This could lead to odd behaviors on your Samsung TV such as no picture, Blue / Black Screen with an error message, TV headphones and base not reconnecting, no sound on TV headphones, transmitter cannot pair to headphones, etc. 

  Bear in mind when using Samsung Smart TVs: 

  1. If your headphones / transmitters suddenly stopped working with your TV, it may be because your Smart TV performed an automatic update and reset all of its settings to its original form. Smart TVs also do automatic updates because they are connected to your Wi-Fi, just like a computer. Even though you didn't do anything, the TV changed itself. In these cases, follow the steps from the beginning to troubleshoot the issue.
  2. The TV remote control does NOT turn TV off. It only puts the TV into standby mode. The TV will still perform its "Smart" functions in standby mode. For example, the Samsung TV will still aggresively connect to all devices it finds. The best way to turn the TV OFF is to physically switch it OFF or to pull the plug.

  Here is the FIX for the above issue with Avantree TV headphones and transmitters.

  1. REMOVE / DENY the Avantree Device from Samsung TV's "External Device List."
  2. Keep the TV OFF (Not in Standby) if you have any issues reconnecting the headphones and the base. 

  DENY the Device:

  When the Samsung Smart TV detects your Avantree Device, a popup will appear on the screen, asking you to Allow or Deny the device to connect to the TV. You MUST DENY the device from connecting, otherwise it will not be able to connect with the other device in its set.

  

  REMOVE the Device:

  If you did allow the device to connect to your TV, or if your device connected to your TV automatically, you will need to remove the device from within your TV's settings.

  Settings >> General >> External Device Manager >> Device Connection Manager >> Device list - >> Edit >> Select all Avantree Device >> Delete

  

  

  

  After removing / denying the Avantree device from the Samsung TV's external device list, your Avantree devices should work properly now. If not, you might need to re-pair & lock the headphones with the base again. Here is how to do it:

  1. Turn OFF your Samsung Smart TV. Either flip the physical switch on the TV, or pull the plug from power. If you cannot physically turn OFF your TV, an alternate method to try is to press and hold the power button on your TV remote for 6 seconds until the TV turns off.

  2. Turn on your Headphones and Transmitter. It is recommended to have your transmitter plugged into a wall outlet, not your TV, as the TV should be off at this point.

  3. Get the Headphones and Transmitter into pairing mode (rapidly flashing RED & BLUE). For more information, please refer to your devices' user manual or support site. 

  4. If your Headphones and Transmitter have a LOCK function, please LOCK the headphones and the transmitter together. For more information, please refer to your devices' user manual or support site.

  Now, the headphones and transmitter will be locked together, so that the next time you use them they should automatically re-connect with each other and show solid BLUE on the headphone. NO need to re-pair them each time.

  If this does not fix it, pls contact support@avantree.com.

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• Avantree TV Headphones Troubleshooting for no sound / not working.

  Avantree Wireless Transmitter / TV Headphone Set is not working for you, no sound? Troubleshooting Tips:

  ·       Headphone and Transmitter Base should be well Connected

  1.     Avantree headphone should say "Welcome to Avantree. Connected." and shows Solid Blue light.

  2.     Transmitter should show Solid Light indicating ‘Connected’?

  3.   How to connect to Apple Airpods Max, Pro, Bose, Beats, Jabra, Plantronics, Sennheiser, Sony...

  ·       Proper Audio Signal should be sent to the Transmitter (95% issues are here)

  o   Is your transmitter signal detecting LED SOLID (Signal coming through OK) or Flashing (No Valid Signal)?      

  o   Check Your TV setting again (Samsung TV, LG TV, Sony TV, Vizio TV…)

  o   For AUX / RCA connections

  •  Use your headphone with a wire to listen. If no sound, then no signal coming from that port

  •  Transmitter base is set to AUX

  o   For Optical connection,

  •  Transmitter base is set to OPT

  •  Make sure your TV HDMI ARC port is not connected

  •  Unplug and Plug the optical cable from transmitter

  •  Start your Netflix / Amazon Prime Program first before change to PCM

  •  Contact your TV manufactory and ask “How to change the TV setting so i can get audio signal out of my port?”

  ·       More complicated set up? Check How to use with Sound Bar & AV Receiver Set up Guide here 

  •          Using a Samsung Smart TV? Check this FAQ

  For further assistance, please contact us via support@avantree.com  

   

  If you contact us via email, please try to provide the following images for quick diagnosis:

  1. Photo of the transmitter box and headphone, both turned on with their LED lights (Solid Blue?)

  2. Photo of TV Audio output ports & TV HDMI ports 

  3. Photo of TV Screen with Sound Settings page - with Digital Optical Out selected (if you use optical cable)

  4. Photo of TV Screen with HDMI in & Out Audio Format both set to PCM 

  5. If you also have AV Receiver and Soundbar connected, please draw a simple diagram how you connect them and the audio signal flow. (Note: The following diagram is just for your reference, you can draw it by hand.)

   

  We will get back to you within 1 working day.

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• One Side Has No Sound. How to Fix it?

  First, please check if the earbuds are blocked by any debris, which is often caused by earwax. Use a suitable soft-bristled brush to gently clean any potential blockages. This is the most common reason for this issue with the earbuds.

  Secondly, this may cause either by a disconnection between the Left and Right earbuds. Here's the fix:

  Disconnection

  First, check to see if the Left and Right earbuds are disconnected from each other. In this case, the R earbud is still connected to the device, and you can hear audio from R earbud. However, the L earbud is disconnected with the R earbud, so there's no audio from the L earbud.

  We can tell if they're disconnected by looking at the LED indicators. Here's what the LEDs will look like:

   

  R earbud - no light (When connected to your device, the LED will turn off)
  L earbud - flashing blue rapidlly.

  If you've confirmed that the Left and Right earbuds are disconnected from each other, here's what to do next:

  Please restart the earbuds to recover their connection with your phone or other device you want to use with.

  Step 1. Put both earbuds back into the charging case and close the case cover.

  Step 2. Open the case and the earbuds will try to recover their connection between each other.

  Step 3. They may reconnect with your device automatically. If not, please follow the 'Use with a Mobile Device' to pair them with your device again.

  Note: Before you pair again, please delete or forget Avantree Ace 130 on the Bluetooth list of the device.

  Step 4. If step 3 failed, please try to reset/clear the pairing history of the Avantree Ace 130 earbuds by following this link - How to factory reset / clear pairing history of Ace 130? 

  If this didn't fix your problem, kindly contact support@avantree.com for further help.

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• How to Use Avantree Center APP

  Step 1: Download the Avantree Center APP
  1.Download and install the  Avantree Center  APP on your phone. (right-click then select 'open in new tab')

  • For iPhone, download "Avantree Center" from the App Store
  • For Android phones, download "Avantree Center" from Google Play, or use the link above.

  Make sure you are installing the Avantree Center app, not the Avantree Audio app.

  Step 2: Open the Avantree Center app. Click on "Pair New Headphones", then select your product.
  

  

  Step 3: Follow the instructions to connect your device to the phone. Once you're in the Bluetooth settings menu, select your device name from the device list to connect.

  

  

  Step 4: Once connected, press your phone's back button to return to the app's main menu (pictured). If you don't see the main menu, force quit the app and then reopen it.

      

  Press "Audio Features" to adjust the equalizer mode of your headphones. You can customize the sound to your liking with the line, or select one of the presets at the bottom.

  

  Press "Button Settings" to adjust what the buttons on your device do. There are a variety of functions you can use.

  

  Step 5: Exit the App and reconnect 

  If you are using the headphones with your phone, you're good to go! If not, you will need to disconnect them from your phone. Go into your phone's Bluetooth settings and click on the device name to disconnect them from your phone. After that, connect the headphones to your PC, TV transmitter, or other device by following the pairing instructions for that device. The changes that you made in the app will follow to your new device. Now, you should be good to go!

  Please feel free to contact support@avantree.com with any further questions about this product or the above DFU procedure.

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• Can I Have Two Headphones Connected to the HT4130 at the Same Time?

  The HT4130 normally supports Dual Link, meaning you can have up to two headphones connected to the transmitter at the same time. You can connect either Avantree headphones as well as Bluetooth headphones from other brands. Both will work. However, there are a few caveats to this:

  The HT4130 set, which consists of the Audikast Plus transmitter and the Ace 130 earbuds, DOES NOT support dual link with other aptX codec headphones. This means you can not connect an additional aptX headphone to the transmitter.

  As a result, we don't recommend to use the HT4130 with two aptX headphones at the same time. Ace (TWS) earbuds and other small, compact devices often have miniaturized internal antennae which can impact the overall range.

  The HT4130 set supports Dual Link with non-aptX headphones such as Airpods, Bose headphones, and other headphones that don't support the aptX codec. However, they don't support most of our headphones, such as the Ace 130 or AS90T, because most of our headphones support the aptX codec.

  Here are some suggestions for Bluetooth Sets that support Dual Link:

  Earbuds

  Medley 6018 + Extra Earbuds

  HT41866

  Audikast Plus Transmitter + 2x TWS116

  Headphones

  HT41899

  In addition, due to the bandwidth constraints of the Bluetooth 5 specification, the 2nd pair of headphones must connect to the HT4130 using the standard Bluetooth SBC (Sub-band codec) only. That's why you may notice that your 2nd pair of headphones has more audio delay than the 4130.

  Any other codecs such as aptX, aptX-HD, AAC, LDAC etc. will take up too much bandwidth and may lead to an unstable connection. Please check your headphones' user manual to verify that they only use the SBC codec. If it lists other codecs in addition to SBC, then the headphones are not suitable, leading to the aptX issue listed above.

  For more information:

  Can I use the earbuds with other devices, and how? 

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• Can I have audio through my TV's Speakers AND Wireless Headphones at the Same Time?

  Hearing audio through the TV speaker AND the headphones at the same time

  If you'd like to get sound on both your TV speakers AND headphones at the same time, it DEPENDS on whether the TV is able to support getting sound out to two sources simultaneously. It is NOT related to the transmitter. The transmitter receieves the sound from your TV's output and streams it over to your Bluetooth headphones or speakers.

  However, if you connect the transmitter to your TV via OPTICAL port and you can see the following options under the SOUND OUTPUT settings on your TV...

  

  You can actually get sound simultaneously! Follow these steps:

  1. Go to SOUND OUTPUT and change this to OPTICAL / EXTERNAL SPEAKER
  2. Once there's sound going out into the headphones, go back to SOUND OUTPUT and change this back to TV SPEAKER

  If your TV doesn't support simultaneous output to both the TV speakers and headphones, here are some alternative methods you can consider:

  For Audio Transmitter Users:

  Solution 1: Connect the Transmitter to a TV box / AV Receiver instead

  If you have a TV box (DirecTV, Xfinity, Bluray Player, etc.), you should be able to find audio output ports on the back of them. Try to connect the Avantree transmitter directly here instead of the TV. This method essentially allows you to "go around" the TV's built-in speakers.

  Con: will not work on streaming apps if you have a Smart TV or streaming device

  

  For all users:

  Solution 2: For users with TV Sondbar / AV Receiver

  2.1 Use Transmitters with Passthrough Function

  If you have a Soundbar or Stereo Receiver, check your transmitter to see if it supports passthrough. If not, you can return your current product and consider purchasing one of these: Orbit, Oasis Plus, Opera, Medley 6018, HT5009, HT5006, Duet, or Quartet.

  Our industry leading "Passthrough" function allows you to put the transmitter/base between a TV and an external speaker and have audio come out from both devices AT THE SAME TIME.

  

  

  2.2 Use Audio splitter/extractor

  • For AUX Output - Use an audio splitter (e.g. Avantree TR302) to share the TV's audio between an EXTERNAL SPEAKER and the Transmitter. The splitter in this example is a 3.5mm audio splitter

  

  • For Optical AUDIO OUT - Use an optical splitter (e.g. J-Tech splitter) to share the TV's audio between an EXTERNAL SPEAKER and the Transmitter. The splitter in this example is an optical audio splitter.

  

  • For HDMI ARC OUT - Use an HDMI Audio Extractor (e.g. HAX05) to share the TV's audio between an EXTERNAL SPEAKER and the Transmitter. The splitter in this example is an ARC supported HDMI audio extractor.

  

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