For Bluetooth hearing aids
Aura C receives the nearby Auracast broadcast through a supported USB-C phone, then sends audio to compatible Bluetooth, MFi, or ASHA hearing aids connected to that phone.
View Aura C ↗AURACAST LISTENING GUIDE
Hear an Auracast broadcast your way.
Start with compatible hearing aids, or choose a receiver or headphones. This guide helps you pick the right path and know what success sounds like.
Auracast is joined as a broadcast. It is not the same as normal Bluetooth pairing.
SETUP
How would you like to listen?
For the clearest, most direct path, start with Auracast-compatible hearing aids.
Use hearing aids
Choose the path that matches your hearing-aid technology.
Choose your type →
Use a receiver
Connect wired headphones, a neck loop, or compatible listening equipment.
See receiver setup →
Use headphones
Listen with Auracast headphones, with or without your hearing aids.
See headphone setup →HEARING AIDS
Choose your hearing-aid type.
Use the path that matches how your hearing aids receive audio.
Auracast hearing aids
Most 2025 and newer models. Join directly using the hearing-aid app or brand method.
Choose your brand →Bluetooth hearing aids
Most 2018 and newer models. Use Aura C and its companion app through your phone.
See Aura C option →
T-coil hearing aids
Use AuraClip with your own T-coil neck loop. T-coil may need to be enabled.
See T-coil option →For T-coil hearing aids
Connect your T-coil neck loop to AuraClip, join the nearby broadcast, then switch the hearing aids to their T or telecoil program. Ask your audiologist if T-coil is not enabled.
View AuraClip ↗HEARING AIDS
Choose your hearing-aid brand.
Select your brand to open the correct guide for joining an Auracast broadcast from your hearing-aid app.
Brand guides
Before joining: Make sure your exact hearing-aid model supports Auracast. If your brand is not listed, use the manufacturer app or official support guide.
OTHER WAYS TO LISTEN
Choose a listening product.
Open the corresponding product page for specifications, compatibility, and setup support.
FIX A PROBLEM
Start with what you notice.
Each fix names the action, expected result, and escalation path.
I cannot find the broadcast
- Make sure an Auracast broadcast is available nearby.
- Move closer to the area where the broadcast is available.
- Make sure you are scanning for an Auracast broadcast, not opening ordinary Bluetooth pairing.
- Restart the listening device, then scan again.
Expected: the broadcast name appears. If it does not, verify compatibility and use the brand guide or contact support with the exact model.
I joined, but hear no sound
- Check that the correct broadcast is selected.
- Leave the broadcast, then join it again.
- Raise volume gradually on the listening device.
- Restart the listening device and repeat the brand-guide steps.
Expected: audio plays in both ears. If not, note the broadcast name, listening-device model, and what the app shows.
Sound cuts out or stutters
- Move closer to the area where the broadcast is available.
- Pause other active streaming or calls on the hearing aids or phone.
- Leave the broadcast and restart the listening device.
- Rejoin the broadcast and test again nearby.
Expected: audio stays stable. Persistent dropouts may need hearing-aid-specific support.
I hear echo or delayed TV sound
- Mute the TV speakers temporarily and listen only through Auracast.
- If other listeners need TV sound, look for a TV audio-delay or synchronization setting.
- Use the same audio path for all listeners when practical.
Expected: voices no longer arrive twice. Delay control depends on the TV audio settings.
REFERENCE
Know the difference.
Auracast broadcasts behave differently from private Bluetooth connections.
Auracast broadcast
- One broadcast can serve many compatible listeners.
- Each listener controls their own volume.
- You join a broadcast from supported controls or an app.
- A venue may publish a name or QR code for the broadcast.
Before you rely on it
- Confirm the exact listening-device model supports Auracast.
- Learn the venue’s broadcast name or joining method.
- Test the setup at close range first.
- Keep an accessory listening option available when compatibility is uncertain.
STILL NEED HELP?
Get the right help for Auracast Listening.
For the fastest answer, start with a support ticket. Include your listening-device brand and exact model, the broadcast name, and what you see when joining.
RECOMMENDEDSubmit an Auracast Listening support ticketAdd product details, photos, or screenshots if needed.Start support request →
DON'T WANT TO SUBMIT A TICKET?