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Bernafon Hearing Aids Setup Guide

Listen to Auracast directly, or use a receiver.

Step 1 · Find your connection

What can your hearing aids do?

Joining depends on your hearing aids.

Auracast Hearing Aids
Encanta You can hear music from your phone through your hearing aids You can switch your hearing aids to “T” or “MT”
Not sure about T or MT?

Look for a T or MT setting in your hearing aid app or paperwork. If you cannot find one, ask your hearing care professional.

SETUP PATH

Using Bernafon app

Bernafon app version 1.6.1 or later is required.

1

Open Bernafon app

Open Bernafon app version 1.6.1 or later on your phone.

Bernafon app home screen
2

Open More Options

Tap the three-dot More Options button.

Bernafon app More Options button
3

Open Auracast broadcast

Tap Auracast broadcast to scan nearby broadcasts.

Bernafon app Auracast broadcast option
4

Select the broadcast

Choose the broadcast you want. When connected, its audio should play through your hearing aids.

Bernafon app broadcast selection screen
5

Adjust volume

Set the broadcast stream to a comfortable level.

If room sound competes with the broadcast, lower the hearing-aid microphone or surroundings level when that control is available.
Bernafon app streaming volume screen

Other ways to listen

Choose the receiver that matches your hearing aids.

You can hear music from your phone through your hearing aidsUse Aura C

Aura C receiver plugs into a USB-C phone

Aura C phone hearing aids

  1. Plug Aura C into a compatible USB-C phone.
  2. The phone sends the broadcast to hearing aids already connected by Bluetooth, MFi, or ASHA.

Aura C does not pair directly with hearing aids.

Set up Aura C →

You can switch your hearing aids to “T” or “MT”Use AuraCoil or AuraClip

Switch to T or MT. The neckloop sends the broadcast to your hearing aids.

TROUBLESHOOTING

Common issues

Match what you hear, try the action, then check the expected result.

01No sound

Recognize: the broadcast appears selected, but your hearing aids are silent.

  • Confirm the Auracast broadcast source is powered on and broadcasting normally.
  • Move closer, rescan in Bernafon app and raise streaming volume.

Expected: broadcast audio plays through both hearing aids. If it does not, restart the broadcast source and repeat the scan.

02Not hearing clearly

Recognize: broadcast audio plays, but room sound makes it difficult to understand.

  • Set streaming volume to a comfortable level.
  • Lower the hearing-aid microphone or surroundings level in Bernafon app when that control is available.

Expected: the broadcast becomes clearer without uncomfortable loudness.

03Hearing echo or delay

Recognize: the same broadcast reaches you through your hearing aids and a nearby speaker at slightly different times.

  • Lower the hearing-aid microphone or surroundings level in Bernafon app.
  • Mute the nearby speaker, such as a TV speaker.
  • Use one listening path at a time.

Expected: only one synchronized audio path remains.

STILL NEED HELP?

Get the right help for Bernafon hearing aids.

For the fastest answer, start with a product-specific support ticket. Include your Bernafon model, phone model, the broadcast name, and what you see in Bernafon app.

RECOMMENDED

Submit a Bernafon hearing aid support ticket

The form accepts photos or screenshots and helps the support team identify the correct setup path.

Start support request →

REFERENCE

Models and compatibility

This guide covers Encanta with Bernafon app version 1.6.1 or later. Confirm your exact hearing-aid model supports Auracast before setup.

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