Open the Beltone app
Open the Beltone app on your phone.
Beltone Hearing Aids Setup Guide
Listen to Auracast directly, or use a receiver.
Step 1 · Find your connection
What can your hearing aids do?
Joining depends on your hearing aids.
Auracast hearing aidsCommenceEnvisionSerene
You can hear music from your phone through your hearing aids
You can switch your hearing aids to “T” or “MT”
Not sure about T or MT?
Look for a T or MT setting in your hearing aid app or paperwork. If you cannot find one, ask your hearing care professional.
Step 2 · Join the broadcast
Use the Beltone app
Pair the hearing aids with your phone before opening the app.
Find a broadcast
Tap Find a broadcast.
Select the broadcast
Choose the broadcast you want to hear.
Adjust volume
Set the broadcast and surroundings levels to a comfortable balance.
Other ways to listen
Choose the receiver that matches your hearing aids.
You can hear music from your phone through your hearing aidsUse Aura C
Aura C phone hearing aids
- Plug Aura C into a compatible USB-C phone.
- The phone sends the broadcast to hearing aids already connected by Bluetooth, MFi, or ASHA.
Aura C does not pair directly with hearing aids.
Set up Aura C →You can switch your hearing aids to “T” or “MT”Use AuraCoil or AuraClip
Switch to T or MT. The neckloop sends the broadcast to your hearing aids.
- AuraCoil
Built-in neckloop
Set up AuraCoil → - AuraClip
Needs a compatible 3.5 mm T-coil neckloop
Set up AuraClip →
FIX A PROBLEM
Start with what you notice.
1The broadcast does not appear
Recognize: no expected broadcast name is listed. Action: move closer, confirm the transmitter is broadcasting, leave ordinary Bluetooth pairing, and scan again in the Beltone app. Expected: the broadcast name appears. If it does not, restart the hearing aids and phone, then confirm Commence, Envision, or Serene compatibility.
2Joined, but there is no sound
Action: select the broadcast again and raise streaming volume gradually. Expected: audio plays through both hearing aids. If it differs, note the broadcast name, phone model, hearing-aid model, and what the Beltone app shows.
3Sound is unclear, delayed, or echoes
Action: move closer, use one listening path, and mute the TV speaker when practical. Expected: stable audio without duplicate voices. Persistent problems need Beltone- or transmitter-specific support.
REFERENCE
Before you rely on Auracast.
Direct listening with supported Beltone hearing aids
- Use the Beltone app to scan for and select a nearby broadcast.
- Pair the hearing aids with the phone before opening the app.
- Confirm current model, phone, region, and firmware support.
If direct listening is unavailable
- If your hearing aids receive phone audio, use Aura C with a compatible USB-C phone.
- If your hearing aids have a T or MT program, use AuraCoil or AuraClip with a compatible T-coil neckloop.
- Use the matching setup guide linked in the receiver section.
STILL NEED HELP?
Get the right help for Beltone hearing aids.
For the fastest answer, start with a support ticket and include the Beltone model, phone model, broadcast name, and screenshots from the Beltone app.
RECOMMENDEDSubmit a Beltone hearing-aid support ticketAdd product details, photos, or screenshots if needed.Start support request →
DON'T WANT TO SUBMIT A TICKET?