Connect your hearing aids
Pair your Widex hearing aids with the supported Android phone.
Look for: your hearing aids show as connected.Widex Hearing Aids Setup Guide
Listen to Auracast directly, or use a receiver.
Step 1 · Find your connection
What can your hearing aids do?
Joining depends on your hearing aids.
Auracast Hearing AidsAllureRequires firmware 5.1.20 or later.
You can hear music from your phone through your hearing aids
You can switch your hearing aids to “T” or “MT”
You can hear music from your phone through your hearing aids
You can switch your hearing aids to “T” or “MT”
Not sure about T or MT?
Look for a T or MT setting in your hearing aid app or paperwork. If you cannot find one, ask your hearing care professional.
Step 2 · Join the broadcast
Join with Android Auracast Assistant
Use this path only when your Widex Allure and Android phone meet the requirements below.
Follow these 4 steps
Open Bluetooth settings
Open the phone's Bluetooth settings, then select your connected hearing aids.
Look for: the Auracast listening option.Tap “Listen to Auracast broadcast”
Let the phone scan for nearby broadcasts.
Look for: the broadcast you want appears in the list.Select the broadcast
Tap the broadcast name to join.
Success: broadcast audio plays through your hearing aids.TROUBLESHOOTING
Common issues
Match what you hear, try the action, then check the expected result.
01No sound
Recognize: the broadcast appears selected, but your hearing aids are silent.
- Confirm the Auracast broadcast source is powered on and broadcasting normally.
- Confirm the hearing aids remain connected to Android, move closer, rescan in Auracast Assistant and raise streaming volume.
Expected: broadcast audio plays through both hearing aids. If it does not, restart the broadcast source and repeat the scan.
02Not hearing clearly
Recognize: broadcast audio plays, but room sound makes it difficult to understand.
- Set streaming volume to a comfortable level.
- Lower the hearing-aid microphone or surroundings level when that control is available.
Expected: the broadcast becomes clearer without uncomfortable loudness.
03Hearing echo or delay
Recognize: the same broadcast reaches you through your hearing aids and a nearby speaker at slightly different times.
- Lower the hearing-aid microphone or surroundings level.
- Mute the nearby speaker, such as a TV speaker.
- Use one listening path at a time.
Expected: only one synchronized audio path remains.
Other ways to listen
Choose the receiver that matches your hearing aids.
You can hear music from your phone through your hearing aidsUse Aura C
Aura C phone hearing aids
- Plug Aura C into a compatible USB-C phone.
- The phone sends the broadcast to hearing aids already connected by Bluetooth, MFi, or ASHA.
Aura C does not pair directly with hearing aids.
Set up Aura C →You can switch your hearing aids to “T” or “MT”Use AuraCoil or AuraClip
Switch to T or MT. The neckloop sends the broadcast to your hearing aids.
- AuraCoil
Built-in neckloop
Set up AuraCoil → - AuraClip
Needs a compatible 3.5 mm T-coil neckloop
Set up AuraClip →
STILL NEED HELP?
Get the right help for Widex hearing aids.
For the fastest answer, start with a product-specific support ticket. Include your Widex model, firmware version, Android phone model, the broadcast name, and what you see in Auracast Assistant.
Submit a Widex hearing aid support ticket
The form accepts photos or screenshots and helps the support team identify the correct setup path.
Start support request →DON'T WANT TO SUBMIT A TICKET?
Talk to a real support agent.
REFERENCE
Models and compatibility
This guide covers Widex Allure with firmware 5.1.20 or later and a compatible Android phone with Auracast Assistant. Confirm your exact hearing-aid model, firmware, and current phone support before setup.