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Interactive User Guide · Voyager HA

Hear 3.5 mm audio through your hearing aids.

Voyager HA broadcasts airplane and other AUX audio to compatible Auracast hearing aids.

Fix a problem
Avantree Voyager HA transmitter with OLED screen and built-in 3.5 mm plugMade for hearing aidsAuracast + AUX

First, know what connects to what

Voyager HA sends the audio; your hearing aids join its broadcast.

Audio sourceAirplane, laptop, gym machine
→
Voyager HAAuracast transmitter
→
Your hearing aidsJoin through the brand app or Auracast Assistant

Important: Your hearing aids must support Auracast. Join from the hearing-aid companion app or an Auracast Assistant—not from the phone's normal Bluetooth settings.

Start hearing aid setup

Join the Voyager HA Auracast broadcast.

Follow these four steps on Voyager HA and in your hearing-aid companion app or Auracast Assistant.

STEP 1 OF 4 · BLUETOOTH

Put your headphones in pairing mode.

Turn off Bluetooth on nearby phones and computers first. Simply turning headphones on is not enough—they must be in pairing mode.

Choose your headphones

Choose your headphone brand.
The correct pairing instructions will appear here.
STEP 1 OF 4 · AURACAST

Start Voyager's broadcast.

Broadcasting
Hearing aids

Start broadcasting

  1. Slide the switch to the Auracast position.
  2. Wait for Broadcasting on the screen.
  3. Double-press the middle button until the screen shows Hearing aids.
Ready: the screen shows Broadcasting / Hearing aids.

Start Voyager's Auracast broadcast.

Fix a problem

Find the screen state, then take one action.

Each fix includes what to recognize, what to do, and what success looks like.

?“Avantree” is not shown in the hearing-aid app
  1. Confirm Voyager HA shows Broadcasting / Hearing aids.
  2. Keep the hearing aids and phone close to Voyager HA.
  3. Stop calls or music currently streaming to the hearing aids.
  4. Open the hearing-aid app or Auracast Assistant again and refresh the broadcast list.

Success: Avantree appears and can be selected.

×Hearing aids disconnect or stutter
  1. Move within clear line of sight of Voyager HA.
  2. Pause other Bluetooth audio or calls on the phone.
  3. Restart Voyager HA and the hearing aids, then rejoin Avantree.
  4. Try another 3.5 mm source to separate reception from source-audio problems.

Success: both hearing aids stay joined and audio plays continuously.

↻Pairing history needs clearing
  1. Power on Voyager.
  2. Press and hold + and − together for 6 seconds.
  3. Release when the screen resets and returns to Searching.

Success: all saved pairings are erased and Voyager is ready for a fresh connection.

2Two headphones will not connect

Bluetooth mode supports one headphone only. For two classic Bluetooth headphones, use a dual-link transmitter such as Relay or SoundJet R1. Voyager can serve multiple listeners only when every receiver supports Auracast.

♪No sound or low volume
  1. Confirm the OLED screen says Connected or Broadcasting.
  2. Push the 3.5 mm plug fully into the source's headphone / audio-out jack.
  3. Start playback and raise volume at the source first, then Voyager, then the headphones.
  4. Try another known working 3.5 mm source to isolate the issue.
⚡Power or charging questions
  • Charge through USB-C with a 5 V / 2 A rated USB charger.
  • A full charge takes about 2 hours.
  • Typical playtime is up to 15 hours.
  • If there is no charging response, try another USB power source and cable before escalating.

Video: Voyager battery and charging guidance.

AAuracast receiver cannot find Voyager
  1. Verify the receiver itself supports Auracast / LE Audio.
  2. Stop calls or media already streaming to the receiver.
  3. Slide Voyager to Auracast mode and confirm Broadcasting.
  4. Double-press the middle button to match Standard or Hearing aids.
  5. Open Find and Join Broadcast, then choose Voyager.
↗Firmware update will not start
  1. Install Avantree Updater for Windows or macOS from the official firmware page.
  2. Use a USB data cable, not a charge-only cable.
  3. Connect Voyager directly to the computer and follow the updater.
  4. After updating, restart Voyager and the headphones, then pair again.

Open Voyager HA firmware update ↗

Video: find Voyager firmware updates and update alerts.

FIRMWARE UPDATE

Update Voyager HA when a fix or feature requires it.

Not part of normal setup. Update only when Avantree Support recommends it or a troubleshooting guide directs you here.

  1. 1
    Download Avantree UpdaterChoose Windows 10+ or macOS 10.14+.
  2. 2
    Connect Voyager to your computerUse a USB data cable. A charge-only cable cannot transfer the update.
  3. 3
    Run the updateKeep Voyager connected until the updater confirms completion, then restart it.
Open Voyager HA firmware update Notify me about updates View the detailed update guide →

During the update: do not unplug Voyager, close the updater, or turn off the computer.

Official resources

Manual, firmware, FAQ, and product support.

PDF MANUALOpen the original guide ↗Official Voyager HA interactive manual.FIRMWAREOpen Voyager HA updates ↗Windows and macOS updater instructions.FAQ & TROUBLESHOOTINGBrowse Voyager HA help ↗Pairing, buttons, reset, Auracast, and compatibility articles.

Reference

Buttons, screen, and specifications.

Controls

Side switchON / Bluetooth: classic Bluetooth mode. Auracast symbol: broadcast mode. OFF: power off.
Middle buttonPress once: connect or disconnect the selected Bluetooth device. Hold 2 seconds: start Bluetooth search. Double-press in Auracast mode: switch Standard / Hearing aids.
+ / −Press: adjust volume or select a listed device. Hold both 6 seconds: clear pairing history.
OLED screenShows mode, search state, device name, connection, codec, and battery status.

Key specifications

BluetoothVersion 5.4
Audio input3.5 mm
Classic codecsaptX Adaptive / HD / aptX / SBC
Auracast codecLC3
RangeUp to 65 ft / 20 m
PlaytimeUp to 15 hours
ChargingUSB-C · about 2 hours
Power input5 V / 2 A rated charger

Still need help?

Get the right help for Voyager HA.

For the fastest answer, start with a product-specific support ticket. Choose Voyager HA and include the connected-device model, the OLED screen message, and a photo or screenshot when possible.

RECOMMENDEDSubmit a Voyager HA support ticketAnswer product-specific questions and attach photos or screenshots.Start support request →

DON'T WANT TO SUBMIT A TICKET?

Talk to a real support agent.

Email ussupport@avantree.comCall us in the US800 232 2078