Customer Engagement Policy

At Avantree, we value clear, respectful, and helpful communication with our customers and prospective customers. This policy explains what types of messages they may receive from us and what types of messages we do not send.

Communications We May Send to Customers and Prospective Customers

Depending on their prior relationship with Avantree and applicable law, we may send product-related communications that support setup, usage, safety, or the overall product experience, as well as limited notifications relevant to products or solutions they have previously purchased, used, or inquired about.

  • Firmware updates and critical issue alerts
  • Setup and onboarding assistance
  • New features or educational content related to products the customer already owns or uses
  • New product launch notifications relevant to products or solutions the customer has previously inquired about

Communications We Do Not Send

Except for the relevant product launch announcements described below, we do not use customer or prospective customer contact information to send general promotional or sales-focused messages.

  • Promotions or discount campaigns
  • Bundle offers
  • Sales campaigns
  • General marketing newsletters

New Product Announcements

Where permitted by applicable law, new product launch announcements may be sent to customers or prospective customers who have previously purchased, used, or inquired about the same or a reasonably related product or solution. We only send these communications when we reasonably believe the announcement is relevant to the recipient’s prior purchase, inquiry, project, or expressed needs, and when any required consent or other lawful basis is in place. Recipients may unsubscribe at any time.

Where to Find Product News

All other product news, promotions, and announcements will remain available on our official websites and channels only.

Avantree.com