Customer Engagement Policy

At Avantree, we value clear, respectful, and helpful communication with our customers. This policy explains what types of messages existing customers may receive from us and what types of messages we do not send.

Communications We May Send to Existing Customers

For customers who already own or use Avantree products, we may send product-related communications that help improve setup, usage, safety, or overall product experience.

  • Firmware updates and critical issue alerts
  • Setup and onboarding assistance
  • New features or educational content related to products the customer already owns or uses

Communications We Do Not Send

We do not use existing customer contact information to send general promotional or sales-focused messages.

  • Promotions or discount campaigns
  • Bundle offers
  • Sales campaigns
  • General marketing newsletters

New Product Announcements

New product launch announcements will only be sent to customers who have explicitly requested or opted in to receive them.

Where to Find Product News

All other product news, promotions, and announcements will remain available on our official websites and channels only.

Avantree.com