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Purchases from Avantree.com gets 2-year warranty
HEAR YOUR SURROUNDINGS - The Candid's open-ear design allows you to watch TV at your own volume while still maintaining awareness of your surroundings. You can enjoy personal, enhanced audio from your favorite movies and shows and simultaneously hold a conversation or listen for the doorbell with no problem at all.
RELIEVE EAR FATIGUE - Since the earphones rest lightly on your outer ear instead of being inserted into the ear canal, they allow for an incredibly comfortable, pressure-free fit. The form factor not only lets you hear your surroundings, but also lets you listen for extended periods of time with significantly less ear strain. (Please note that ear hooks are not adjustable)
SET UP WITH EASE - The earphones and transmitter come pre-paired out of the box, so all you'll need to do is connect the transmitter to the TV and power both units on. You'll be listening to your favorite shows in no time!
LISTEN LONGER - With up to 6 hours of playtime, the Candid's allow you to listen for longer on a single charge. Additionally, the included charging dock holds a whopping 60 hours of power, giving you hassle- and wire-free charging for extended lengths of time.
CONNECT TO ALMOST ANY TV - Regardless of if your TV is "smart" or not, and whether or not your TV has innate Bluetooth capabilities, the Candid allows you to connect to pretty much any and every brand and model of TV out there. As long as your TV has an optical, RCA, or AUX audio port, you should be good to go!
Details - Transmitter
• Bluetooth version: 5.0
• Audio codec support: aptX-LL, aptX, FS, SBC
• Supported profiles: HSP v1.2, HFP v1.7, AVRCP v1.0, A2DP v1.3.1
• Operating range: Class 1, up to 100ft/30m
• Product size: 65mm X 55mm X 17mm
• Product weight: 32g
• Power supply: 5V/500mA-2A rated USB charger or TV USB port
• Power port: Micro USB
Open-ear Earphones
• Bluetooth version: 5.0
• Audio codec support: SBC
• Supported profiles: HSP v1.2, HFP v1.7, AVRCP v1.6, A2DP v1.3
• Operation range: Class 2, up to 30 ft/10m
• Operating time: up to 6 hours
• Charging time: Earphones: about 2.5hrs; Charging Case: about 3.5hrs
• Product size: 79mm X 48mm
• Product weight: Earphones: 15g; with Charging Case: 115g
• Power supply: 5V/500mA-2A rated USB charger
• Power port: Type C
The Avantree Candid is a pre-paired set containing open-ear headphones and a Bluetooth transmitter for watching TV. Its comfortable design relieves ear fatigue and allows you to stay aware of your surroundings, all while enjoying louder and clearer sound.
Open-Ear Design
No Paring Required
Stay Aware of Surroundings
No Lip-Sync Delay
Hear Your Surroundings
The Candid's open-ear design allows you to watch TV at your own volume while still maintaining awareness of your surroundings. You can enjoy personal, enhanced audio from your favorite movies and shows and simultaneously hold a conversation or listen for the doorbell with no problem at all.
Relieve Ear Fatigue
Since the earphones rest lightly on your outer ear instead of being inserted into the ear canal, they allow for an incredibly comfortable, pressure-free fit. The form factor not only lets you hear your surroundings, but also lets you listen for extended periods of time with significantly less ear strain. (Please note that ear hooks are not adjustable)
Set Up with Ease
The earphones and transmitter come pre-paired out of the box, so all you'll need to do is connect the transmitter to the TV and power both units on. You'll be listening to your favorite shows in no time!
Listen Longer
With up to 6 hours of playtime, the Candid's allow you to listen for longer on a single charge. Additionally, the included charging dock holds a whopping 60 hours of power, giving you hassle- and wire-free charging for extended lengths of time.
Connect to Almost Any TV
Regardless of if your TV is "smart" or not, and whether or not your TV has innate Bluetooth capabilities, the Candid allows you to connect to pretty much any and every brand and model of TV out there. As long as your TV has an optical, RCA, or AUX audio port, you should be good to go!
Flexible Usage
The earphones and transmitter work independently from each other, granting you more flexibility in how you use them. Want to pair the earphones with your phone instead? Not a problem. Want to use a different set of headphones with the transmitter? No worries whatsoever!
Two Headphones at Once
The transmitter of the Candid allows you to add a second pair of headphones at any time - that means you can enjoy a nice movie streaming night with a partner who may need headphones as well. The best part? The dual link feature allows independent volume adjustment on either set of headphones, so both you and your partner can each enjoy the show at your own preferred volume levels.
Hearing audio through the TV speaker AND the headphones at the same time
If you'd like to get sound on both your TV speakers AND headphones at the same time, it DEPENDS on whether the TV is able to support getting sound out to two sources simultaneously. It is NOT related to the transmitter. The transmitter receieves the sound from your TV's output and streams it over to your Bluetooth headphones or speakers.
However, if you connect the transmitter to your TV via OPTICAL port and you can see the following options under the SOUND OUTPUT settings on your TV...
You can actually get sound simultaneously! Follow these steps:
Go to SOUND OUTPUT and change this to OPTICAL / EXTERNAL SPEAKER
Once there's sound going out into the headphones, go back to SOUND OUTPUT and change this back to TV SPEAKER
If your TV doesn't support simultaneous output to both the TV speakers and headphones, here are some alternative methods you can consider:
For Audio Transmitter Users:
Solution 1: Connect the Transmitter to a TV box / AV Receiver instead
If you have a TV box (DirecTV, Xfinity, Bluray Player, etc.), you should be able to find audio output ports on the back of them. Try to connect the Avantree transmitter directly here instead of the TV. This method essentially allows you to "go around" the TV's built-in speakers.
Con: will not work on streaming apps if you have a Smart TV or streaming device
For all users:
Solution 2: For users with TV Sondbar / AV Receiver
2.1 Use Transmitters with Passthrough Function
If you have a Soundbar or Stereo Receiver, check your transmitter to see if it supports passthrough. If not, you can return your current product and consider purchasing one of these: Orbit, Oasis Plus, Opera, Medley 6018, HT5009, HT5006, Duet, or Quartet.
Our industry leading "Passthrough" function allows you to put the transmitter/base between a TV and an external speaker and have audio come out from both devices AT THE SAME TIME.
2.2 Use Audio splitter/extractor
For AUX Output - Use an audio splitter (e.g. Avantree TR302) to share the TV's audio between an EXTERNAL SPEAKER and the Transmitter. The splitter in this example is a 3.5mm audio splitter
For Optical AUDIO OUT - Use an optical splitter (e.g. J-Tech splitter) to share the TV's audio between an EXTERNAL SPEAKER and the Transmitter. The splitter in this example is an optical audio splitter.
For HDMI ARC OUT - Use an HDMI Audio Extractor (e.g. HAX05) to share the TV's audio between an EXTERNAL SPEAKER and the Transmitter. The splitter in this example is an ARC supported HDMI audio extractor.
Note: Before 22B1 batch: TWS116 is defaulted to "TV mode", you can four-click the MFB button to enter normal mode if you don't need the ‘reduced delay’ feature. After 22B1 batch:TWS116 is defaulted to "TV mode" and the normal mode is cancelled.
The TWS116 uses a new chipset with embedded technology which achieves a noticeably reduced audio latency using the standard SBC codec. Normally SBC imparts a 220ms delay, however by decreasing the transmission bandwidth to increase speed, the TWS116 solution can reduce the delay by 50% to only 110ms. By comparison, the latency of aptX LL is only 40ms. However aptX LL requires both transmitter and receiver to support aptX LL while SBC is standard on ALL Bluetooth devices.
During user trials we found that most people didn’t notice significant latency when using the SBC reduced latency codec and of those who did notice a delay, most still found it acceptable.
Output Device
Latency
TV's Built-in Speaker and Wired Speakers
None
Headphones on aptX Low Latency or FastStream
~70 milisecond
TWS116 (SBC Codec with Reduced Latency)
~100 milisecond
Since the SBC codec is standard on all Bluetooth devices, you can benefit from the reduced latency SBC codec no matter what you connect your TWS116 to - whether it’s to our Bluetooth transmitters, your mobile phone, tablet or your PC. In all cases, the latency will only be 110ms - 50% less than that of traditional SBC.
Please note however, that as mentioned it is not 100% latency-free. And some sensitive users may notice the slight 0.5 word delay. If zero delay is very important to you, we recommend you check out our TV set section.
Avantree TWS116 does NOT support dual link. You cannot use TWS116 with two devices at the same time. It only support one at a time.
One side sound is often caused by the earphones are accidentally connected to two Bluetoth devices at the same time before.
If you remove both earphones from the base and they both still flashing Blue & Red after 10sec, then you might need to Reset them. How to Factory Reset TWS116
To avoid this happens again in the future, please try to
Avoid to use it with two devices AT THE SAME TIME
When you try to use it with one Bluetooth device, beforeremove both buds from the base, pls make sure other prevously paired devices, e.g. Cellphone, Tablet, PC, are all BluetoothOFF.
If you're using one of the latest Samsung Smart TVs, you could encounter an issue when using Bluetooth Transmitters or Headphones. The issue is due to the fact that Samsung Smart TVs tend to pair with any Bluetooth devices it can find unless you manually deny the connection.
This could lead to odd behaviors on your Samsung TV such as no picture, Blue / Black Screen with an error message, TV headphones and base not reconnecting, no sound on TV headphones, transmitter cannot pair to headphones, etc.
Bear in mind when using Samsung Smart TVs:
If your headphones / transmitters suddenly stopped working with your TV, it may be because your Smart TV performed an automatic update and reset all of its settings to its original form. Smart TVs also do automatic updates because they are connected to your Wi-Fi, just like a computer. Even though you didn't do anything, the TV changed itself. In these cases, follow the steps from the beginning to troubleshoot the issue.
The TV remote control does NOT turn TV off. It only puts the TV into standby mode. The TV will still perform its "Smart" functions in standby mode. For example, the Samsung TV will still aggresively connect to all devices it finds. The best way to turn the TV OFF is to physically switch it OFF or to pull the plug.
Here is the FIX for the above issue with Avantree TV headphones and transmitters.
REMOVE / DENY the Avantree Device from Samsung TV's "External Device List."
Keep the TV OFF (Not in Standby) if you have any issues reconnecting the headphones and the base.
DENY the Device:
When the Samsung Smart TV detects your Avantree Device, a popup will appear on the screen, asking you to Allow or Deny the device to connect to the TV. You MUST DENY the device from connecting, otherwise it will not be able to connect with the other device in its set.
REMOVE the Device:
If you did allow the device to connect to your TV, or if your device connected to your TV automatically, you will need to remove the device from within your TV's settings.
Settings >> General >> External Device Manager >> Device Connection Manager >> Device list - >> Edit >> Select all Avantree Device >> Delete
After removing / denying the Avantree device from the Samsung TV's external device list, your Avantree devices should work properly now. If not, you might need to re-pair & lock the headphones with the base again. Here is how to do it:
1. Turn OFF your Samsung Smart TV. Either flip the physical switch on the TV, or pull the plug from power. If you cannot physically turn OFF your TV, an alternate method to try is to press and hold the power button on your TV remote for 6 seconds until the TV turns off.
2. Turn on your Headphones and Transmitter. It is recommended to have your transmitter plugged into a wall outlet, not your TV, as the TV should be off at this point.
3. Get the Headphones and Transmitter into pairing mode (rapidly flashing RED & BLUE). For more information, please refer to your devices' user manual or support site.
4. If your Headphones and Transmitter have a LOCK function, please LOCK the headphones and the transmitter together. For more information, please refer to your devices' user manual or support site.
Now, the headphones and transmitter will be locked together, so that the next time you use them they should automatically re-connect with each other and show solid BLUE on the headphone. NO need to re-pair them each time.
If you contact us via email, please try to provide the following images for quick diagnosis:
1. Photo of the transmitter box and headphone, both turned on with their LED lights (Solid Blue?)
2. Photo of TV Audio output ports & TV HDMI ports
3. Photo of TV Screen with Sound Settings page - with Digital Optical Out selected (if you use optical cable)
4. Photo of TV Screen with HDMI in & Out Audio Format both set to PCM
5. If you also have AV Receiver and Soundbar connected, please draw a simple diagram how you connect them and the audio signal flow. (Note: The following diagram is just for your reference, you can draw it by hand.)