Avantree Interactive user guide
Join Auracast with Phonak Hearing Aids
Hear TV or venue audio through your compatible Phonak hearing aids using the myPhonak app.
Check your hearing aid model
- Audéo EON R
- Audéo EON Sphere
CROS EON R works with a compatible Audéo EON hearing aid.
Check Phonak compatibilityDo you have the broadcast QR code?
Get the broadcast QR code
At a venue
Ask staff for the Auracast QR code for the audio you want to hear.
Using my own Avantree or Venucast transmitter
- Install and open Avantree Updater on your Windows or Mac computer.
Download Avantree Updater for Windows or Mac - Connect your transmitter to the computer using a USB data cable.
- In the updater, select Advanced. Keep the broadcast QR code visible on your computer, or print it for later.
Example from the C82 Aura. Tap the picture to enlarge it. Use the QR code shown in your own updater.
Join with myPhonak
Connect your hearing aids to myPhonak on your phone. Use app version 7.5 or later.
- In your hearing program, tap Join an Auracast broadcast.
- Tap Scan QR code and point your phone at the broadcast QR code. Allow camera access if asked.
- Tap Join broadcast. myPhonak switches to the Broadcast program.
Can you hear the sound?
If your transmitter is still plugged into the computer, reconnect it to your TV or other audio source and start playback. If the broadcast stopped, select the Broadcast program again in myPhonak.
Still no sound?Quick fixes
Can’t find Auracast in myPhonak?
Try Devices → Streaming → Auracast Assistant. Check that your hearing aids are connected to myPhonak and the app is up to date.
Joined but no sound?
Check that the source is playing, the broadcast is active, and you’re within range. Check the volume, then leave and rejoin the broadcast.
Looking for Venue Event Devices?
You are probably looking for
Venucast
— Assistive Listening, Instant Venue Audio & Guided Tour Systems.
Assistive Listening
Instant Venue Audio
Guided Tour
- Al elegir una selección, se actualiza la página completa.