Duet-Extra Product Support
Duet-Extra Product Support
2.4G Wireless Headphone for Avantree Audio System(Duet, Quartet, Audiplex)
Top Questions
- How to Add More Headphones onto Duet
If you’re using the Duet-RX wireless headphones as an additional headphone for the Duet, Here’s how to add them to the Duet.
Note: You can repeat this procedure and connect with up to 100 headphones.
Step 1: Get the Duet Transmitter into pairing mode.
Turn on Duet Transmitter. Set it into PAIRING MODE manually by sliding and holding the Power Switch to "PAIR" for 2 seconds until the LED starts flashing Blue and Red quickly, then release the switch back to "ON".
Step 2: Get the Headphones into Pairing Mode.
Turn on the headphones. Slide and hold the power Switch to "pair" until the LED indicator starts flashing Blue and Red, then release the switch back to "ON".
Step 3: Give them a few seconds to connect.
Once connected, the LED indicator on headset and transmitter will turn solid Blue.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to add Duet headphones onto Avantree Quartet and Audiplex
Adding onto Avantree Quartet:
Step 1: Turn on the Quartet transmitter, set it to PAIRING MODE manually by pressing and holding the "PAIR" button for 2 seconds until the "Status" LED starts flashing WHITE quickly.
Step 2: Set the headphones into PAIRING MODE (While powered ON , slide the power switch to "PAIR" and hold for 2s, until you see the LED light flashing RED and BLUE quickly).
Step 3: Keep the devices close to each other and wait. Once connected, the “Status” LED on the transmitter will show solid WHITE, and the headphones LED will show solid BLUE.
Adding onto Audiplex
Step 1: Turn on the Audiplex TRANSMITTER and get it into PAIRING MODE
1) Slide the switch "Aux/Opt/Off” to "Opt" or "Aux" to power it on.
2) Press and hold the “Pair” button until the "Audio" indicator start flashing BLUE quickly.
The connected receivers will be disconnected once the transmitter in Pairing mode.Step 2: Set the headphones into Bluetooth PAIRING MODE (While powered ON , slide the power switch to "PAIR" and hold for 2s , until you see the LED light flashing RED and BLUE quickly).
Step 3: Keep the devices close to each other and wait. Once connected, the “Audio” LED on the transmitter and the headphones LED will show solid BLUE.
Was this article helpfulStill need help? Please email us at support@avantree.com
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All Questions
- Set Up Procedure
- Part 1. How to Add to Duet as Additional Headphone
You CAN add the Duet-RX to other transmitters, BUT you can ONLY do so with Avantree 2.4G transmitters, e.g. Quartet Transmitters, Audiplex Transmitters; other transmitters will NOT work. You can repeat this procedure and connect with up to 100 headphones.
Step 1: Get the Duet Transmitter into pairing mode.
Turn on Duet Transmitter. Set it into PAIRING MODE manually by sliding and holding the Power Switch to "PAIR" for 2 seconds until the LED starts flashing Blue and Red quickly.
Step 2: Get the Headphones into Pairing Mode.
Turn on the headphones. Slide and hold the power Switch to "pair" until the LED indicator starts flashing Blue and Red.
Step 3: Give them a few seconds to connect.
Once connected, the LED indicator on headset and transmitter will turn solid Blue.
If you're still having trouble with this, please contact us at support@avantree.com.
Was this article helpfulStill need help? Please email us at support@avantree.com
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- Part 1. How to Add to Duet as Additional Headphone
- Basic & Advanced Functions
- What's in the Box
Inside the box, you’ll find the Duet-RX wireless headphones and a USB Type C Charging Cable.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Duet-RX Product Overview - Buttons, Indicators & Function Table
Buttons on the Headphones:
Right Earpiece:
Left Earpiece:
Headphones Function Table:
Function Table From Status Action LED indicator Voice prompt Power on ON Slide the Power Swith to ON Flashing blue once per second (Right earpiece) / Pairing ON Press and hold the Power Switch to pair for 2s Flashing BLUE and RED alternaly (Right earpiece) Pairing Mute On/Off Streaming Audio Press and Hold the Pause/Play Button for 2s / / Volume Up/Down Streaming Audio Click Volume "+"/ Volume"-" / "Didi" at MAX Volume
"Du" at MIN VolumeClear Voice Mode ON Click "Clear voice" Button Solid White (Left earpiece) Clear voice Balanced Mode ON Click "Balanced" Button Solid Orange (Left earpiece) Balanced sound Stereo/Mono Mode ON Slide the Stereo/Mono Switch to Stereo/Mono / 1.Stereo mode
2.Mono modePower Off ON Slide the Power Swith to OFF LED turns off Power off Charging ON/OFF Plug USB-C charging cable/Put headphones on Charging dock. Solid Red(Right earpiece) / LED Indicator Table:
LED Indicator Status Means Headphones Indicator (Right earpiece) Solid Red Charging Red light off Charging complete Solid Blue Connected Flashing Blue once every 1s Disconnected Headphones Indicator (Left earpiece) Solid White Clear Voice Mode Solid Orange Balanced Mode Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Duet-Power & Charging related
We would suggest using a USB wall adapter(5V/1-2A) as a power source, contact us for a free adapter if you do not have one.
- Charging methods
- Place on charging stand
- Insert provided USB C cable
- Indicators
- Charging - LED on the headphone/transmitter turns RED
- Fully charged - LED on headphone/transmitter turns OFF
- Related information
- Battery - 650mAh built-in rechargeable Lithium polymer battery
- Time to fully charge: 3.5 hours
- Playtime once fully charged - up to 20 hours at 60% volume
Note: You can place the headphones on the charging stand when it's in "ON" position so that you can easily pick up the headphones for your next time use without turning it on again.
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Back to Top - Charging methods
- How to Add More Headphones onto Duet
If you’re using the Duet-RX wireless headphones as an additional headphone for the Duet, Here’s how to add them to the Duet.
Note: You can repeat this procedure and connect with up to 100 headphones.
Step 1: Get the Duet Transmitter into pairing mode.
Turn on Duet Transmitter. Set it into PAIRING MODE manually by sliding and holding the Power Switch to "PAIR" for 2 seconds until the LED starts flashing Blue and Red quickly, then release the switch back to "ON".
Step 2: Get the Headphones into Pairing Mode.
Turn on the headphones. Slide and hold the power Switch to "pair" until the LED indicator starts flashing Blue and Red, then release the switch back to "ON".
Step 3: Give them a few seconds to connect.
Once connected, the LED indicator on headset and transmitter will turn solid Blue.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to add Duet headphones onto Avantree Quartet and Audiplex
Adding onto Avantree Quartet:
Step 1: Turn on the Quartet transmitter, set it to PAIRING MODE manually by pressing and holding the "PAIR" button for 2 seconds until the "Status" LED starts flashing WHITE quickly.
Step 2: Set the headphones into PAIRING MODE (While powered ON , slide the power switch to "PAIR" and hold for 2s, until you see the LED light flashing RED and BLUE quickly).
Step 3: Keep the devices close to each other and wait. Once connected, the “Status” LED on the transmitter will show solid WHITE, and the headphones LED will show solid BLUE.
Adding onto Audiplex
Step 1: Turn on the Audiplex TRANSMITTER and get it into PAIRING MODE
1) Slide the switch "Aux/Opt/Off” to "Opt" or "Aux" to power it on.
2) Press and hold the “Pair” button until the "Audio" indicator start flashing BLUE quickly.
The connected receivers will be disconnected once the transmitter in Pairing mode.Step 2: Set the headphones into Bluetooth PAIRING MODE (While powered ON , slide the power switch to "PAIR" and hold for 2s , until you see the LED light flashing RED and BLUE quickly).
Step 3: Keep the devices close to each other and wait. Once connected, the “Audio” LED on the transmitter and the headphones LED will show solid BLUE.
Was this article helpfulStill need help? Please email us at support@avantree.com
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- What's in the Box
- Troubleshooting
- Fail to add Duet to the Avantree Audio System (Duet/Quartet/Audiplex)
If you're experiencing difficulty adding the Duet-RX wireless headphones to another Avantree 2.4G Audio System, please try the methods below and see if the issue can be fixed.
Method 1: Reboot BOTH devices.
Method 2: Re-Pair the Headphones to the Transmitter.
Turn off both the headphones and the transmitter.
Slide & hold the power switch to pair on the headphones until the LED indicator starts to rapidly flashing Blue and Red alternatively.
Turn the transmitter tower back on. Slide and hold the Power Switch for 2s until the LED indicator starts to rapidly flashing Blue and Red alternatively. Once connected, the LED indicator on the headphones and transmitter should turn SOLID BLUE.
Method 3: Clear away any potential Wireless Interference Devices.
Other wireless devices in the vicinity of the Duet may negatively affect the range. This "source of interference" can be a WiFi router, a TV box, or even a Bluetooth device.
To solve this issue, simply move either the Duet or the source of interference away; that ought to clear the problem.
Method 4: Avoid Physical Objects.Walls, solid materials, or even human bodies can all become "obstacles" that negatively affect the device's range.
Try clearing the space between your headphones and your transmitter tower, and see if that helps.
If these still can't fix your issue, please contact us at support@avantree.com, we'll do our best to help.Was this article helpfulStill need help? Please email us at support@avantree.com
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- Fail to add Duet to the Avantree Audio System (Duet/Quartet/Audiplex)
- User FAQs
- What cleaning products can I use to clean the headphones?
These are the cleaning products we recommend for use on our headphones.
Disinfecting Wipes
https://www.amazon.com/dp/B08BKR9YT6
If you are using over-ear headphones, you can also get washable headphone covers for easy cleaning.
https://www.amazon.com/dp/B07BP4PCVYWas this article helpfulStill need help? Please email us at support@avantree.com
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- What cleaning products can I use to clean the headphones?
- General Information
- Where to find Batch Number/LOT Number?
Batch No. or Lot No. is a 4-5 Digit/Alphabet combination (e.g. T22F1, 22B1, or T22J1) printed somewhere on the product. The "somewhere" is usually as follows:
1. on the bottom of the product;
2. on the inside of the Headband, just above the Earcups;
3. on the in-line controls or on a Tag near the 3.5mm AUX Plug;
4. on metal head of the adapter;
Above are some examples that'll give you an idea of what the Batch/Lot Number looks like and where to find them. The print for Batch No. or Lot No. is usually quite small; please consider using a magnifying glass if it's hard to read.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - What Kind of Customer Support does Avantree Offer?
Avantree offers the following customer support to help you make the best of our products?
Online DIY Support
1. Visit Product Page - you can find product comparison info, accessories link, Support page link.
2. Product Support page - Guide, Troubleshooting, Q&A Session for each product. (FromAvantree.com > Use Top Right Magnify Class to Search your Product Name > Click Product > Click Support button on the right product > check relevant info on page)
3. Product Video Guide - Step by step (from youtube.com > search product nameAgent Support
1. Submit a Ticket OR File a Claim (1 working day reply)
2. Send an email to support@avantree.com (1 working day reply)
3. Book a call or Screensharing Online Clinic with us and let an agent help you in real-time.
4. Live Chat with Agent (Pacific Standard Time, Mon-Thur 9 am-11 pm, Fri, 9 am-5 pm)
5. Telephone Support (Local Number here)
6. Join our Daily Live Online Zoom Clinic to speed up the troubleshooting process (Time: 11 am - 12 pm PST/ 2-3 pm EST /7-8 pm GMT; 10-15 min for each clinic)Avantree offers the following native language support?
English
Spanish
Italian
German
French
ChineseSee more details in Warranty Policy and RMA Policy
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Where to buy and where will you ship it from?
Items with the "ADD TO CART" button are for purchase in your area. Those without the Add to Cart button means not available in your area, normally because it is out of stock. Besides, the estimated delivery time is not applied for pre-order and backorder items.
Here is a table of the recommended store info for customers from each country. We also include information about - where the goods will be shipped from as well as the estimated delivery time.
USA
Online Store: avantree.com; amazon.com;walmart.com;www.newegg.com
Warehouse: USA Avantree Warehouse OR Amazon Warehouse
Estimate Delivery Time: 2-5 Business Days
Free Shipping Rule: free shipping ≥ $14.99
Shipping Fees: $5 for order <$14.99
Canada
Online Store:avantree.com/ca; amazon.ca; www.walmart.ca
Warehouse: Amazon CA Warehouse
Estimate Delivery Time: 3-7 Business Days
Offline Stores:Canada Computers
Free Shipping Rule: free shipping ≥ CA$29.99
Shipping Fees: CA$5 for order < CA$29.99
UK
Online Store:avantree.com/uk;www.amazon.co.uk
Warehouse: Amazon UK warehouse
Estimate Delivery Time: 3-7 Business Days
Free Shipping Rule: free shipping ≥ £29.99
Shipping Fees: £5 for order < £29.99
Germany
Online Store:avantree.com/eu;amazon.de
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-7 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
France
Online Store:avantree.com/eu; www.amazon.fr
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Italy
Online Store:avantree.com/eu;www.amazon.it
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Spain
Online Store:avantree.com/eu; www.amazon.es
Warehouse: Amazon EU warehouse
Estimate Delivery Time: :3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Bulgaria
Online Store: avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it;
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Cyprus
Online Store:avantree.com/eu; amazon.de;
www.amazon.es; www.amazon.fr; www.amazon.it;
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Poland
Online Store:avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Some Countries of Europe (including Austria, Belgium, Czech Republic, Denmark, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Portugal, Slovakia, Slovenia)
Online Store:avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Romania
Online Store:avantree.com/eu;amazon.de;www.amazon.es;
www.amazon.fr;www.amazon.it;www.emag.ro
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Finland
Online Store:avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it; www.emag.ro
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Sweden
Online Store:avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Norway
Online Store: avantree.com/me
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Day
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: €5 for order <$29.99
Netherlands
Online Store:avantree.com/eu; amazon.nl; www.bol.com; www.prifri.be;
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Australia
Online Store:avantree.com/au; www.amazon.com.au;www.ebay.com.au;
www.radioparts.com.au;Gadgets4Geeks.com.au
Warehouse: Amazon AU warehouse
Estimate Delivery Time: 3-7 Business Days
Free Shipping Rule: free shipping ≥ A$29.99
Shipping Fees: A$5 for order < A$29.99
New Zealand
Online Store:avantree.com/me
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: $5 for order <$29.99
Singapore
Online Store: avantree.com/me; www.lazada.com.sg; amazon.sg
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: $5 for order <$29.99
UAE
Online Store:avantree.com/me
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: $5 for order <$29.99
Israel
Online Store:avantree.com/me;www.netbitct.co.il;
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: $5 for order <$29.99
Japan
Online Store:avantree.com/me; www.amazon.co.jp; shopping.yahoo.co.jp
Warehouse: China warehouse
Estimate Delivery Time: :10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.9
Shipping Fees: $5 for order < $29.9
South Korea
Online Store:avantree.com/me;www.gmarket.co.kr
Warehouse: China warehouse
Estimate Delivery Time:10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.9
Shipping Fees: $5 for order < $29.9
Thailand
Online Store:avantree.com/me;
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.9
Shipping Fees: $5 for order < $29.9
Malaysia
Online Store:avantree.com/me; www.shopee.com.my
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Offline Stores: POWER CELLULAR ACC. SUPPLY Malaysia
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: $5 for order <$29.99
Russia
Online Store:avantree.com/me; www.avantronics.ru ; https://smartiq.ru
Warehouse: China warehouse
Estimate Delivery Time:10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.9
Shipping Fees: $5 for order < $29.9
Switzerland
Online Store:avantree.com/me; www.matsmobile.ch; www.aliexpress.com
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Offline Stores: CarCom www.carcom.ch
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: $5 for order <$29.99
Hong Kong SAR China
Online Store:avantree.com/hk;
Warehouse: China warehouse
Estimate Delivery Time: 3-7 Business Days
Free Shipping Rule: free shipping ≥ HKD$99
Shipping Fees: HKD$20 for order < HKD$99
South Africa
Online Store:avantree.com/za;
Warehouse: South Africa warehouse
Estimate Delivery Time: 3-7 Business Days
Free Shipping Rule: free shipping ≥ R$499
Shipping Fees: R$90 for order <R$499
Mexico
Online Store:amazon.com.mx; www.mercadolibre.com.mx
Warehouse: US Amazon warehouse
Estimate Delivery Time: 3-10 Business Days
Taiwan
Online Store:avantree.com.tw; tw.buy.yahoo.com; www.eclife.com.tw;
Warehouse: Taiwan warehouse
Estimate Delivery Time:3-7 Business Days
Offline Stores:
1. yardiX shuwei shangpinguan No.400 Huanbei Road, Zhongli, Taoyuan, Taipei;
2. Fayake Taipei Nanxi Store The 9th Floor, No 12 Nanjing west road, Taipei;
3. Avantree QIqu guan (Chuqu guan) No 400 Huanbei Road,Zhongli, Taoyuan Taipei
Free Shipping Rule: free shipping ≥ NT$149
Shipping Fees: NT$80 for order <NT$149
Others (Not Listed)
Online Store:www.aliexpress.com;
Warehouse: China warehouse
Estimate Delivery Time: 15-25 Business Days
Remarks:
1. Warranty is 24M for orders from avantree.com
2. Items purchased from other authorized distributor channels will be entitled to 12m warranty, and extendable to 24m upon warranty registration within 30 days from date of purchase
3. Not all stores/sellers from the links above are authorized resellers.Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - What's Avantree's General Return & Warranty Policy?
Return Policy:
Every Avantree product purchased from our website comes with an up to 60 days free trial.
Within 60 days of buying, if you have an issue with or simply don't like the product, you can ship it back to us and we'll fully refund you for the price that you bought it. If you have a product malfunction, we can replace the product for you if that's preferable, and we'll cover the return shipping costs.
Warranty Policy:
Avantree warrants its products for a period of 24 months from any defects in manufacturing, materials, or workmanship from the date of purchase from either an Avantree Direct store or an Avantree authorized reseller and used in normal conditions.
However, this warranty does NOT cover:
· Damage from misuse or abuse,
· Damage from lack of reasonable care,
· Damage from force majeure,
· Damage from natural forces/disasters,
· Damage from inadequate repairs performed by unauthorized service centers,
· Water damage on non-water-resistant products,
· Theft or losing the item.
If you encounter issues during the warranty time, pls follow Avantree RMA Procedure.
To make sure our customers have the best user experience, we choose to send the replacment first before you send back the faulty unit. Once the replacement is received and confirmed to be working, we will then send you the return label for the faulty unit for our quality control purposes. We expect you to cooperate and send the faulty unit back within 30 days. If not, then the warranty of your replacement unit will be voided.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - What's Avantree RMA Procedure / Policy?
Avantree Products RMA (Return Merchandise Authorization) Procedure
1. 60-Days-Return-Refund
Item purchased from Avantree.com can be returned to the closest Avantree RMA center for full refund within 30 days of purchase with no question asked.
Customer will be responsible for return shipment cost unless item is returned due to defective issues.
Avantree RMA centers are located at:
- USA - San Jose & Los Angeles
- Canada – Vancouver
- EU - London, UK
- Australia – Roxburgh Park
- Asia – Cebu, Philippines
- Asia – Hong Kong, China
- Asia – Shenzhen, China
2. Defective RMA
Within the Warranty Period (24 Months), if the customer encounters any issue, we recommend following the steps below:
Step 1: DIY Support – Visit support.avantree.com, we have a complete troubleshooting guide that should solve at least 90% of the issues.
Step 2: Agent Support – Contact Avantree Customer Service Agents by email (support@avantree.com), phone, or chat for troubleshooting & issue diagnosis.
Step 3: Replacement
3.1. Confirmed Defective Unit
- Avantree provides RMA (CD) number to customer
- Customer returns the product to Avantree
o Purchased within 6 months – Avantree will cover the return label cost.
o Purchased over 6 months ago – Customer will cover the return label cost.
- Avantree arranges the Replacement
o Will be arranged as soon as the return shipment has been shipped.
o Customer can expect to receive the replacement unit within 5-7 working days.
3.2. Back-for-Investigation Unit
- Avantree provides RMA (BI) number to customer
- Customer returns the product to Avantree. Customer will cover the return label cost.
- Avantree arranges the follow up
o Confirmed Defective Units – Please Refer to Section 3.1.
o No claimed issue found – Avantree will arrange the Original Unit or the Replacement Unit to be shipped back to the customer. Avantree will cover the cost of shipping if the shipment is domestic.
Note:
- The RMA return unit will be equivalent to or better than the condition of the defective unit
- The RMA return unit's warranty terms will only be activated once the defective unit is received. For those who do not return their defective items within 30 days, their product warranty will be terminated.
- Replacement Unit Warranty Terms:
- If the remaining Warranty of the Defective Unit is less than 3 months – The Replacement Unit will receive 3 months warranty beginning on the date of reception.
- If the remaining Warranty of the Defective Unit is more than 3 months – The remaining Warranty Period will be automatically transferred onto the Replacement Unit.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Product/Warranty Registration Questions Has question about product registration? Please Check below.
- How To Register for Warranty If the Product Received As A Gift?
Product Registration Link:https://avantree.com/product-registration
If the Avantree product came as a gift, please ask the gift-giver to provide the proof of purchase for warranty registration.
For items purchased from AvantreeDirect store, all we need is the order number, e.g. the 17 digit Amazon order number so we can validate the purchase. The order number can be easily found in the buyer's order history page.
For items not purchased from AvantreeDirect stores, please include the screenshot of the purchase record.
1, Amazon
2,Walmart
3, Lazada
4, Aliexpress
5, Newegg
6, Offline Outlet
7,Other Online Outlet
Was this article helpful?>
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Back to Top - How To Register for Warranty If the Product Received As A Gift?
- Other Order Related Questions
If you have any questions about placing orders, shipping countries, tracking information, or others. Please check here for more information.
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Back to Top
- Where to find Batch Number/LOT Number?
Register your product to get a full 24-month warranty.