Leaf Product Support
Top Questions
- Part 1. Connect the Bluetooth Headphones/ Speaker to Leaf
NOTE 1.1:
1. It is an audio adapter and recognized as a USB sound card / USB speaker when plugged in. No Bluetooth icon will appear on PC.
2. The pairing / connection via Bluetooth is between Leaf and your headphones / speaker, not the PC.Step 1: Plug the Leaf in.
To power on the Leaf, plug it into the device you would like to stream audio from. Upon being plugged in, the LED on the Leaf will turn on.
Step 2: Set the Leaf into Pairing Mode.
1st-Time Use: It'll automatically enter pairing mode. The LED indicator will rapidly flash BLUE & WHITE.
Note 1.2: Non-1st Time Use: Long-press the silver MFB on the Leaf until the LED is flashing BLUE & WHITE to set the Leaf into pairing mode.Step 3: Set your Bluetooth device into Pairing Mode.
Headphone / Speaker 1st-Time Use: The Headphone/Speaker should enter pairing mode automatically when powered on.
Note 1.3: Non-1st-Time Use: Merely powering on WILL NOT get it into pairing mode, you'll need to do so manually. Please either refer to the brand list below or refer to your Headphone/Speaker's user manual. You also can search on Google. E.g. “Bose QC35 Bluetooth Pairing Mode”
Sony, Bose, Jabra, Apple, Beats, Google, Sennheiser, Amazon Echo, JBL, Philips, Panasonic, Audio Technica, Bang Olufsen, Skullcandy, Bowers & Wilkins
Note 1.4: It is important to turn your cellphone, PC or any other previously paired-with devices' Bluetooth function off to avoid interference.
Step 4: Pair your Bluetooth device to the Leaf.Please keep your Bluetooth device near the Leaf until they have successfully paired with each other. The Leaf's LED will flash either BLUE OR WHITE when connected, depending on which codec it is connected with. Please refer to the LED Indicator FAQ to determine which mode it is in.
If you still can't get Leaf pair with your bluetooth headphones/speakers, please try to Factory reset Leaf and your devices and then pair them again as above.
If you still have problem to pair Leaf with your bluetooth headphones/speaker after all the steps above, please fill the Troubleshooting Verification Form- Can Not Pair for us to identify the issue faster and solve the problem as soon as we can.Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Leaf(DG50) - Microphone Not Working/ Can't talk
Please make sure that you have switched Leaf to talk mode by double clicking the MFB button on Leaf. In talk mode, LED light on leaf will be Solid WHITE.
If you still can't get the mic to work once you switch Leaf to call mode, please check as following:
Step 1: Make sure you have set the sound setting well. Adjust the Sound Setting on Audio source.
Step 2: Sometimes you need to adjust the settings again in the app itself like Skype. Make sure the input device has been set to Leaf.
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Back to Top - Can this Adapter/Dongle be Used with Mouse/Keyboard/Controller?
The answer is No.
This adapter is for AUDIO ONLY so you can only connect Headphones or Speakers or Audio Receivers to it for Audio Transmission.
If you'd like to connect Mouse/Keyboard/Controller, please see our other product DG45 or DG40S.
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Back to Top - Bad Sound Quality During Chats
This applies to Leaf (DG50), C51, DG60, DG80 and C81
Using your own headphone/headset with an Avantree USB adapter but unhappy with the Voice-Chat sound quality. That is because the headphone doesn't support Faststream codec.
FastStream is a type of Bluetooth codec, all the Avantree USB adapters mentioned above supports FastStream. When you connect a headphone/headset that supports FastStream to the adapter, you'll be able to get 16-bit Stereo Quality voice chats - much better than the Mono quality you've been getting through your own headphones.
FastStream Headphones we recommend: Aria, AH6B, Aria Pro, NB16.
Or if you use Avantree C81 on PS4/PS5, you could use the 3.5mm mic which is coming with C81 to get the stereo sound quality while talking- How to use the 3.5mm microphone?Please feel free to contact us at support@avantree.com if you're still not sure.
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Back to Top
All Questions
- Set Up Procedure
- Part 1. Connect the Bluetooth Headphones/ Speaker to Leaf
NOTE 1.1:
1. It is an audio adapter and recognized as a USB sound card / USB speaker when plugged in. No Bluetooth icon will appear on PC.
2. The pairing / connection via Bluetooth is between Leaf and your headphones / speaker, not the PC.Step 1: Plug the Leaf in.
To power on the Leaf, plug it into the device you would like to stream audio from. Upon being plugged in, the LED on the Leaf will turn on.
Step 2: Set the Leaf into Pairing Mode.
1st-Time Use: It'll automatically enter pairing mode. The LED indicator will rapidly flash BLUE & WHITE.
Note 1.2: Non-1st Time Use: Long-press the silver MFB on the Leaf until the LED is flashing BLUE & WHITE to set the Leaf into pairing mode.Step 3: Set your Bluetooth device into Pairing Mode.
Headphone / Speaker 1st-Time Use: The Headphone/Speaker should enter pairing mode automatically when powered on.
Note 1.3: Non-1st-Time Use: Merely powering on WILL NOT get it into pairing mode, you'll need to do so manually. Please either refer to the brand list below or refer to your Headphone/Speaker's user manual. You also can search on Google. E.g. “Bose QC35 Bluetooth Pairing Mode”
Sony, Bose, Jabra, Apple, Beats, Google, Sennheiser, Amazon Echo, JBL, Philips, Panasonic, Audio Technica, Bang Olufsen, Skullcandy, Bowers & Wilkins
Note 1.4: It is important to turn your cellphone, PC or any other previously paired-with devices' Bluetooth function off to avoid interference.
Step 4: Pair your Bluetooth device to the Leaf.Please keep your Bluetooth device near the Leaf until they have successfully paired with each other. The Leaf's LED will flash either BLUE OR WHITE when connected, depending on which codec it is connected with. Please refer to the LED Indicator FAQ to determine which mode it is in.
If you still can't get Leaf pair with your bluetooth headphones/speakers, please try to Factory reset Leaf and your devices and then pair them again as above.
If you still have problem to pair Leaf with your bluetooth headphones/speaker after all the steps above, please fill the Troubleshooting Verification Form- Can Not Pair for us to identify the issue faster and solve the problem as soon as we can.Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Part 2. Adjust the Sound Setting on Audio source
Once you conected your bluetooth headphones/speakers with the Avantree adapter (C81/DG60/DG80/Leaf/C51), please also check/adjust the Sound Setting on your Audio Source to get sound:
- Macbook
Step 1: Adjust the Audio Settings on your Mac.
In the top bar, click on the speaker icon and switch the output device to "Avantree **Device Name**"
Step 2 (Optional): If you'd like to use Microphone.
In your sound preferences, also located in the drop down menu from the speaker icon, go to the input tab and switch the input device to "Avantree **Device Name**".
Step 3 (Optional): If you're using a Non-Faststream Headphone.If you're using a Non-Faststream Headphones and you'd like to use it for a call/voice chat, please double-click the button on the adapter to enter Chat Mode. You may double-click again to switch back.
Now you should be good to go. If you have any questions, please feel free to contact support@avantree.com.
Was this article helpful?> - PlayStation 4
Step 1: Adjust the Audio Settings on your PS4.
Go to Audio Devices. Make sure both “Input Device” and “Output Device” are set to "Avantree **Device Name**" Now you can hear the game background music and control the volume through the controller.
Step 2 (Optional): If you're using a Non-Faststream Headphones.
If you're using a Non-Faststream Headphones and you'd like to use the microphone for in-game chats, please double-click the button on the adapter to switch into Chat Mode. You may double-click again to switch back.
Now you should be good to go. If you have any questions, please feel free to contact support@avantree.com.
Was this article helpful?> - Windows PC
Adjust the Audio Settings on your Computer.
- Go to Start > Settings > System > Sound
- Set Output device to "Avantree **Device Name**"
- Set Input device to "Avantree **Device Name**"
Now you should be good to go. If you have any questions, please feel free to contact support@avantree.com.Was this article helpful?>
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Back to Top - Macbook
- Part 1. Connect the Bluetooth Headphones/ Speaker to Leaf
- Basic & Advanced Functions
- When I connect one (or 2) headphones to the dongle, how do I know which codec is being used? There is no toggle on it.
You will need to look into which codecs your headphones support. The dongle supports the following codecs: 1.FastStream, 2.aptX low latency, 3.aptX, 4.SBC. These are ordered by priority.
Let's take the Sennheiser MOMENTUM 3 for example, it supports the SBC, aptX LL, aptX, and AAC codecs. When connected to the dongle, we go down the line of the dongle's codecs. 1.FastStream is skipped because it's not supported by the Sennheiser headphones. Next, 2.aptX low latency is supported by both so it's used.
Let's say you pair a second pair of headphones to the dongle, the AirPods Max, which only supports AAC and SBC. The dongle will now prioritize a codec that's shared between all 3 devices: SBC. The SBC codec is now used for both headphones.
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Back to Top - When I connect one (or 2) headphones to the dongle, how do I know which codec is being used? There is no toggle on it.
You will need to look into which codecs your headphones support. The dongle supports the following codecs: 1.FastStream, 2.aptX low latency, 3.aptX, 4.SBC. These are ordered by priority.
Let's take the Sennheiser MOMENTUM 3 for example, it supports the SBC, aptX LL, aptX, and AAC codecs. When connected to the dongle, we go down the line of the dongle's codecs. 1.FastStream is skipped because it's not supported by the Sennheiser headphones. Next, 2.aptX low latency is supported by both so it's used.
Let's say you pair a second pair of headphones to the dongle, the AirPods Max, which only supports AAC and SBC. The dongle will now prioritize a codec that's shared between all 3 devices: SBC. The SBC codec is now used for both headphones.
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Back to Top - Leaf Overview - Buttons & Indicators
Multifunction Button(MFB):Function
Operation
Pair
Hold for 2 seconds
Clear Pairing History
Hold for 7 seconds
Music/Talk switch
Double-Click when connected
Reconnect
Click once
LED Indicator:
Status LED indicator Image Pairing mode
Alternates between flashing BLUE and WHITE
Connected with aptX Low Latency codec
Flashes WHITE twice every 5s
Connected with aptX codec
Flashes WHITE once every 5s
Connected with FastStream codec
Flashes BLUE 3 times every 5s
Connected with SBC codec
Flashes BLUE twice every 5s
Disconnected
Flashes BLUE once every 5s
Reset / Clear pairing history
Flashes BLUE & WHITE simultaneously for 2s
Call mode
Solid WHITE
Reconnect
Flashes BLUE once per second
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Back to Top - How to Enter Bluetooth Pairing Mode
Step 1: Plug the Leaf in.
You may use any USB port that's powered on.
Step 2: Enter Pairing Mode.For first time use, it'll automatically enter pairing mode right after it's powered on.
For non-First-time use, press & hold the Silve button for 2 seconds until the LED indicator starts flashing BLUE & WHITE.Now you should be able to pair it with your device.
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Back to Top - How to Switch Leaf(DG50) to Call Mode
Please Double click the MFB button on Leaf switch it to call mode when you need to use it for chat. In Call mode, the LED on Leaf will be Solid WHITE.
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Back to Top - How to Factory Reset/ Clear Pairing History of Leaf
You may need to reset the Leaf if it is not working properly. Conducting a factory reset on the Leaf will clear all of its past pairing history.
Step 1: Make sure that the Leaf has been plugged in.
Step 2: Enter Pairing Mode on the Leaf.
Hold the silver Multi-Function Button for 2 seconds until the LED alternates between flashing BLUE & WHITE.
Step 3: Reset the Leaf.
Press the same button twice to reset Leaf; the LED will light up BLUE and WHITE together for 2 seconds. Then the Leaf will automatically enter pairing mode, indicating that the reset was successful.
Related knowledge:
1. Bluetooth device normally auto-reconnects to its LAST paired / connected device. You might need to make sure the previous used device are Bluetooth-off to avoid interference.
2. It is important to Reset both Bluetooth sender and receiver. In case of cellphone / PC, you can turn off its Bluetooth function and turn it back on.
3. If still not working, you can email us (support@avantree.com) We will help you to fix it.
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Back to Top
- When I connect one (or 2) headphones to the dongle, how do I know which codec is being used? There is no toggle on it.
- Troubleshooting
- How to Factory Reset Bluetooth Headphones (Airpods, Beats, Bose, SONY, JBL, Jabra, ...)
You may need to Factory Reset your Bluetooth headphones if you have trouble to pair it with the Bluetooth transmitters. Click your product brand below for details.
- How to Factory Reset AMAZON Echo (Alexa)
You can reset your Echo device using the Alexa app on your iOS or Android smartphone.
1. Go to Devices.
2. Tap the Echo & Alexa icon at the top.
3. Choose the speaker you want to factory reset
4. Scroll down to Factory Reset and tap it.
5. Confirm you want to reset.
Was this article helpful?> - How to Factory Reset APPLE AirPods & AirPods Pro
Factory Reset Airpods(Pro)
1. Put your AirPods(Pro) in their case. Close the lid. Wait 30 seconds, then open the lid.
2. On your iPhone, iPad, or iPod touch, go to Settings.
Go to Settings > Bluetooth and tap the "i" icon next to your AirPods(Pro). (If you don't see your AirPods(Pro) in Settings > Bluetooth, just go to the next step.) Then tap Forget This Device, and tap again to confirm.
3. Reset your AirPods(Pro)
With the lid open, press and hold the setup button on the back of the case for about 15 seconds, until you see the status light flashing amber.
Was this article helpful?> - How to Factory Reset APPLE AirPods Max
1. Before you reset your AirPods Max, be sure to charge them for a few minutes.
2. Press and hold the noise control button and the Digital Crown for 15 seconds, until the LED flashes amber, then white. Once reset is done, it will re-enter into pairing mode and ready to connect.
Was this article helpful?> - How to Factory Reset BANG OLUFSEN Headphones
Factory Reset your BANG OLUFSEN Headphones
Beoplay H95:
1. Fully charge the Beoplay H9
2. Switch on Beoplay H9
3. Reset Beoplay H9
- Move the switch to the top position (Bluetooth icon) and hold the switch for around 8 seconds.
- When the indicator flashes red for 5 seconds, Beoplay H95 are reset to factory settings (all paired devices are removed).
- After resetting you will need to pair your Beoplay H95 to your mobile device again. This means that you need to remove them from the list of paired Bluetooth devices on your mobile device before adding them again.
Beoplay E8:
1. Fully charge the Beoplay E8
2. Switch on Beoplay E8
3. Reset Beoplay E8
- Press and hold the touch areas on the left and right earphone of your Beoplay E8 Sport for 10 seconds until the light indicator flashes red.
- After resetting, you will need to pair your Beoplay E8 Sport to your mobile device again.This means that you need to remove Beoplay E8 Sport from the list of paired Bluetooth devices on your mobile device before adding them again.
Beoplay H9:
1. Fully charge the Beoplay H9
2. Switch on Beoplay H9
3. Reset Beoplay H9:
- Move the switch to the top position (Bluetooth icon) and hold the switch for around 10 seconds;
- When the indicator flashes red for 2 seconds, Beoplay H9 is reset to factory settings (all paired devices are removed);
- After resetting you will need to pair your Beoplay H9 to your mobile device again. This means that you need to remove Beoplay H9 from the list of paired Bluetooth devices on your mobile device before adding them again.
Beoplay H4:
1: Fully charge the Beoplay H4
2: Switch on Beoplay H4
3: Reset Beoplay H4:
- Press and hold the volume up and volume down buttons simultaneously until the indicator flashes red. Beoplay H4 will switch off once reset is complete;
- After resetting, you will need to pair your Beoplay H4 to your mobile device again. This means that you need to remove Beoplay H4 from the list of paired Bluetooth devices on your mobile device before adding them again
Was this article helpful?> - How to Factory Reset BOSE Headphones & Speakers
Reset Bluetooth Pairing on your Bose Headphone / Speaker
l Bose QuietComfort 35 (QC35):
1. Power on your headset
2. Slide the Power switch to the Bluetooth icon and hold it for 10 seconds until you hear Bluetooth device list cleared.l Bose 700:
1. Press and hold the Power/Bluetooth® button until you hear “Bluetooth device list cleared” and the Bluetooth light slowly pulses blue
2. Delete your headphones from your device’s Bluetooth list. The headphones are now ready to connect.l Bose QuietControl 30:
1. Power off the headphones
2. Press and hold the Power/Bluetooth® button for 10 seconds, until you hear "Bluetooth® device list cleared"
3. Delete your Bose® QuietControl® headphones from the Bluetooth® list on your device. All devices are cleared and the headphones are ready to pair a new devicel Bose SoundLink Revolve (+)/Bose SoundLink Mini (II)/Bose SoundLink Color (II)
1. On the speaker, press an hold the bluetooth® button for 10 seconds, until you hear "Bluetooth® device list cleard"
2. On your mobile device, delete the speaker from the Bluetooth® menu. All paired mobile device are cleared and the speaker is read to pair again.Was this article helpful?> - How to Factory Reset BOWERS & WILKINS Headphones & Speakers
Factory Reset/Clear Pairing History of BOWERS & WILKINS Headphones & Speakers
Bowers & Wilkins PX7:
1. Make sure the PX7 is powered on.
2. Simultaneously hold the Volume +, Volume - and Noise Cancellation buttons for 10 seconds until the indicator LED extinguishes.
3. Let go when the indicator lights up again, the headphones will be ready to pair to a device.
Alternatively, you can reset from the Bowers & Wilkins Headphones app, please see Reset under Settings in the app.
Bowers & Wilkins PI4 (PI3):
1. Make sure the PI4(PI3) is powered on.
2. Simultaneously hold the Volume +, Volume - and Power buttons for 10 seconds until the indicator LED extinguishes.
3. Let go when the indicator lights up again, the headphones will be ready to pair to a device.
Alternatively, you can reset from the Bowers & Wilkins Headphones app, please see Reset under Settings in the app.
Bowers & Wilkins P7:
1. P7 Wireless paired device memory can be cleared by pressing and holding Volume – and Bluetooth button for 2 seconds.
2. The indicator will flash and P7 Wireless will restart once its memory has been cleared.
T7 Portable Speaker:
Press and hold '-' and the bluetooth pair button simultaneously for 2 seconds to erase thespeaker's paired device memory.
Was this article helpful?> - How to Factory Reset GOOGLE Home Speakers
Factory Rest/Clear Pairing History of GOOGLE Home Speakers
Press and hold the Microphone On/Off button on the rear of the speaker for approximately 15 seconds. Google Home will notify you that it's about to reset, and if you continue holding the button, it will be returned to factory settings.
Was this article helpful?> - How to Factory Reset JABRA Headphones & Speakers
Factory Reset your your Jabra Headphone / Speaker
Jabra Elite 65t (or Elite Active 65t):
Press and hold (approximately 10 seconds) the Multi-function button on the right earbud until the LED briefly flashes purple (note that the LED will flash red before it flashes purple). The earbuds have now been reset.
Jabra Elite 85h:
To reset, ensure that the headphones are powered on, and you are not on a call. Then simultaneously press and hold (5 seconds) the Volume up button and the Multi-function button on the right earcup, until the LED lights purple and you hear an announcement in the headphones.
Jabra Speak 710:
To factory reset, hold the Answer call button and the End call button for 8 seconds until 'Factory reset' is announced by the speakerphone.
Was this article helpful?> - How to Factory Reset PANASONIC Headphones
Factory reset/Clear Pairing History your Panasonic headphones
RP-HD600N/605N/HD610N/HD805N:
1. While the unit is turned off, press and hold for at least 5 seconds until power/pairing LED starts blinking alternately in blue and red.
2. While the power/pairing LED is blinking alternately in blue and red, slide and hold the [Multiple functions button] towards "+" and at the same time press and hold for at least 5 seconds.
The default settings will be restored after the power/pairing LED (blue) blinks fast and the unit turns off.
Attention:
When pairing the device again, delete the registering information (Device: HD605N) from the bluetooth device menu, and register this unit with bluetooth device again.
RZ-S500W:
1. Take the R side earphone out of the charging cradle.
2. While the earphone lights (blue), touch and hold the touch sensor (R) for about 7 seconds.The earphone LED will light alternately in blue and red.
3. Touch and hold the touch sensor (R) for about 10 seconds. The earphone LED (blue) blinks rapidly, and when the power turns off, the earphone returns to the factory settings.
4. Do the same steps 1 to 3 above to the L side earphone.
RB-M500B:
1. While the power is turned off, press and hold for at least 5 seconds until power/pairing LED starts blinking alternately in blue and red.
2. While the power/pairing LED is blinking alternately in blue and red, press and hold [+] and [-] at the same time for at least 5 seconds. The default settings will be restored after the power/pairing LED (blue) blinks fast and the unit turns off.
Attention: When pairing the device again, delete the registering information (Device:"RB-M500B" ) from the bluetooth device menu, and register this unit with bluetooth device again.
Was this article helpful?> - How to Factory Reset PHILIPS Headphones
Factory Reset/ Clear Pairing History of your Philips Headphone / Speaker
PHILIPS PH805:
Let headphone stay in pairing mode (red and blue lights flash alternately), push the power button up and hold, double tap the touch control panel, then purple LED light will flash 3 times.
PHILIPS TAH5205:
Let headphone stay in pairing mode (red and blue lights flash alternately), push the power button up to + and hold more than 6 seconds until purple LED light on.
PHILIPS TAT5505:
Put both earpieces back to chargingcase. Both earpieces flashes white led. Press and hold both earpieces function button for 4s,until earpieces flashes twice white led.
PHILIPS Fidelio M2BT:
Press volume/track control button and call music button until the LED flashing white for 5 times sequentially.
Was this article helpful?> - How to Factory Reset SONY Headphones
Factory Reset/Clear pairing history of your Sony headphones.
Sony WH-1000XM4
1. When charging, press and hold the power button and the CUSTOM button for 7 seconds or more. A blue indicator light will flash four times.()
2. The headset will initialise, resetting the settings and pairing information.
3. Delete the headset from the list of Bluetooth products on your device.
4. Pair the headset to your selected device again.
Sony WH-1000XM3 (and XM2):
1. Turn off the headset, and ensure no USB cable is connected.
2. Press and hold the power button and the NC/Ambient button for 7 seconds or more. A blue indicator light will flash four times.
3. The headset will initialise, resetting the settings and pairing information.
4. Delete the headset from the list of Bluetooth products on your device.
5. Pair the headset to your selected device again.
Sony WF-1000XM3:
1. Place the headset in the charging case, leave the lid of the charging case open, then hold your fingers to the touch sensors on both the left and right units for about 10 seconds. Release your fingers when the indicators (red) of the headset start flashing.
2. The indicators (blue) flash 4 times (), and the headset is initialized. This operation resets the headset to the factory settings and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
Sony WI-1000X:
1. Disconnect the micro-USB cable, turn off the headset, then press and hold the button and button simultaneously for more than 7 seconds.
2. The indicator (blue) flashes 4 times () and the settings such as the volume adjustment are reset to the factory settings. All pairing information is deleted. In this case, delete the pairing information for the headset on the device which has been connected, then pair the headset with the device again.
Was this article helpful?> - How to Factory Rest BEATS Headphones & Speakers
Factory Reset/Clear Pairing History of your Beats Headphone / Speaker
Beats Studio 3 Wireless:
1. Hold down the power button and volume down button for 10 seconds.
2. When the Fuel Gauge flashes, release the buttons.
3. Your headphones are now reset and ready to be set up with your devices again.
Beats Solo 3 Wireless:
1. Hold down the volume down button and the power button for 10 seconds.
2. When the Fuel Gauge flashes, release the buttons.
3. Your headphones are now reset and ready to be set up with your devices again.
Powerbeats Wireless:
1. Hold down both the power button and volume down button for 10 seconds.
2. When the LED indicator light flashes, release the buttons. Your earphones are now reset and ready to be set up with your devices again.
Powerbeats Pro:
1. Put both Powerbeats Pro earphones in the charging case
2. Press the button on the inside of the case until the indicator light flashes red and white, let go
3. The LED should be flashing white, which means they are ready to re-pair with your iPhone or another device
Beats Pill+ Speaker:
1. Use the Lightning-to-USB cable to plug your Beats Pill+ into a power source.
2. Turn the speaker on.
3. Hold down both the "b" button and the power button for six seconds. The Fuel Gauge flashes red six times. Your Beats Pill+ is now restored to the settings it had when you purchased it.
Beats X Wireless:
1. Hold down both the power button and volume down button for 10 seconds.
2. When the LED indicator light flashes, release the buttons. Your earphones are now reset and ready to be set up with your devices again.
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Back to Top - How to Factory Reset AMAZON Echo (Alexa)
- Leaf(DG50) - Can't get sound/ No sound
Note: Make sure your Headphone/Speaker has been successfully paired to Leaf. Please double-check using Leaf LED indicators and make sure that the LED pattern is correct.
If not paired, please visit Connect the Bluetooth Headphones/ Speaker to Leaf for help.
If you still can't get sound through your leaf, please check the Sound setting on your Audio Source.
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Back to Top - Leaf(DG50) - Microphone Not Working/ Can't talk
Please make sure that you have switched Leaf to talk mode by double clicking the MFB button on Leaf. In talk mode, LED light on leaf will be Solid WHITE.
If you still can't get the mic to work once you switch Leaf to call mode, please check as following:
Step 1: Make sure you have set the sound setting well. Adjust the Sound Setting on Audio source.
Step 2: Sometimes you need to adjust the settings again in the app itself like Skype. Make sure the input device has been set to Leaf.
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Back to Top - DG60/DG80/Leaf Can't adjust volume from PC
The USB adapter(DG60/DG80 or leaf) is a USB audio transmitter for streaming digital audio (USB audio and Bluetooth audio), as a result it cannot be used to directly adjust the volume. When the Device volume is adjusted on the PC, the USB adapter will PASS this command to the receiving Bluetooth device. If the receiving device doesn't accept this command from the PC for any reason, then this can also cause volume control issues.
In this case, please try adjusting the volume from the playback apps. e.g. YouTube on Chrome as shown below.
Or you could adjust the volume on your bluetooth headphones/speaker.Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Low volume with airpods( pro) on PS4
1. Please pair your airpods(pro) with your phone first, adjust the volume. Then pair again with leaf.
2. If you use Airpods pro, please upgrade the firmware of leaf according to this link.
3. You can adjust the volume on PS4 too.
Go to "Settings" -> "Devices" -> "Audio Devices" -> "input/output devices" set as the bluetooth adpater
2. Adjust the volume to Maximum on PS4 using the controller.
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Back to Top - Issue with Sennheiser aptX Low Latency Headphones
We have found that Sennheiser's HD-350BT, HD450BT, and CX350BT seem to have connectivity issues with our Trasmitter Adapters.
Common complaints include:- Hard to reconnect
- Connects but takes a while for sound to come through
- Transmitter shows it's connected via LL but there's still significant audio lag
- Cracking noise
Our testing results have shown that the connectivity issues and the audio lag issue often disappear after a few reconnections.
Nonetheless, other customers have contacted Sennheiser about this, and Sennheiser have admitted that they have some firmware issues (further confirmed on the three headphones' Amazon reviews).
If you encounter issues mentioned above, please also contact Sennheiser's customer support and let them know.
Sennheiser US Technical Support: 1 (952) 392-2132
Sennheiser Support Center: https://en-us.sennheiser.com/service-supportWas this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Accidentally Connected to my Neighbor's Speaker, What to Do?
Step 1: Factory Reset & Turn OFF.
You want to Factory Reset the Transmitter Adapter AND turn it off right after it's been reset. Do NOT give it a chance to reconnect to your neighbor's device again.
Step 2: Get your Headphone/Speaker/Receiver.Turn it on and get it into Bluetooth Pairing Mode.
For Avantree Headphones/Speakers/Receivers: The LED indicator on the headphone/speaker/receiver flashing RED & BLUE.
For Non-Avantree Products: Look it up by Brand.
Step 3: Turn on the Avantree Transmitter.Now you may turn it on. Since your Headphone/Speaker/Receiver is closer in proximity, it should pick yours over your neighbors.
If it still somehow manages to connect to your neighbor's device... Try step 4.
Step 4: Do the Pairing Elsewhere.Go somewhere that's not in the range of your neighbor's device and try again.
Of course, there's also the option of knocking on your neighbor's door and ask him/her to turn the device off...Hope this helps!
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Bad Sound Quality During Chats
This applies to Leaf (DG50), C51, DG60, DG80 and C81
Using your own headphone/headset with an Avantree USB adapter but unhappy with the Voice-Chat sound quality. That is because the headphone doesn't support Faststream codec.
FastStream is a type of Bluetooth codec, all the Avantree USB adapters mentioned above supports FastStream. When you connect a headphone/headset that supports FastStream to the adapter, you'll be able to get 16-bit Stereo Quality voice chats - much better than the Mono quality you've been getting through your own headphones.
FastStream Headphones we recommend: Aria, AH6B, Aria Pro, NB16.
Or if you use Avantree C81 on PS4/PS5, you could use the 3.5mm mic which is coming with C81 to get the stereo sound quality while talking- How to use the 3.5mm microphone?Please feel free to contact us at support@avantree.com if you're still not sure.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Leaf Not recognized by PS4
The Avantree DG50 Leaf is a Bluetooth Audio USB adapter. As long as your USB port can output audio, this adapter will work. So, it works with any PC, Mac, PS4 and Nintendo console.
If you have any issues using the Leaf with your PS4, here are some common reasons -
1. The PS4 system may need a reboot to recognize the new USB device
Please plug the Leaf into your PS4 then reboot it.
2. Leaf pro, the black one that has lot NO.19J1 might have this issue.
It might be recognized by PS4 as keyboard. However, it works well on PC. We have updated the firmware for all 19J1 products, that should fix the problem with PS4. However, there might be some units of the same Lot number that missed the firmware update. So, if you have this Lot number and still recognized as a keyboard, please contact us at support@avantree.com. We'll get it replaced.
Please swivel the rubber cover out of the way and check the lot number of your unit as shown below.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - USB Adapter Short Range / Static Noise / Audio Cuts
If your Bluetooth device (headphones, speakers, etc.) cut out frequently or if you can hear static noise when using it with the Adapter, please refer to the methods below to troubleshoot.
Method 1: Make sure your Headphone/Speaker is charged & NOT connected to multiple devices.
Low battery levels may cause the sound to cut out. Please make sure that you've properly charged your device. Also please make sure all previously paired devices are Bluetooth-OFF to avoid interferences.
Method 2: Unplug the Adapter and try again.
Power off your Bluetooth device and unplug the Adapter from your device. Soft reset often solves a lot of issues instantly.
Method 3: Factory Reset / Clear the pairing history of both devices.
Factory reset both the Adapter and your Headphone/Speaker, pair them up again.
Method 4: Avoid Physical Obstables.
The Bluetooth signal can be affected by obstacles between the Bluetooth device and your device. Please try to keep the space between your device and the Adapter clear to avoid a shaky Bluetooth connection.
Method 5: Test to see if the audio cut is caused by your internet speed.
If you experience audio cuts when watching on an online source, please test the Leaf with local source and see if the range issue still exists. If not, the cause of the issue could be internet speed related.
Method 6: Poorly shielded USB 3.0 ports (Blue Color USB) cause radio interference (!!!)
If you use USB 3.0 port (Blue color USB port), please try to use USB2.0 port (Black color USB Port). Refer to "https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/usb3-frequency-interference-paper.pdf"
If this still doesn't solve your issue, please contact us at support@avantree.com.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Use with Bluetooth Headphones (Airpods, Beats, Bose, SONY, JBL, Jabra, ...) and troubleshooting
Avantree Bluetooth transmitter / adapters work with most Bluetooth receiving devices on the market. Please make sure the device is put into pairing mode when you try to pair / connect them.
Note 1.Bluetooth device does NOTenters pairing mode automatically after its first pairing. You need to MANUALLY put it into pairing mode. Click your product brand below for details.
Note 2. Most Bluetooth device re-connect to its last paired device automatically when turned on. Please TURN OFF Bluetooth Funciton of all devices which previously paired with it.
Note 3. If pairing does not happen as expected, or paired and conencted, but abnormal behavior, then please try to Clear Pairing History of your Bluetooth Headphones / Speakers. This is a very helpful step. Click your product brand below for details.
Other Useful Links:
Will I still have audio delay when using Avantree transmitters?
- AMAZON Echo (Alexa) Speakers
Before pairing, please note that Amazon Alexa products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.
Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.
Step 1: Get your Amazon Alexa Device into Bluetooth Pairing Mode.There are TWO ways to do this.
- Via Voice Control: Simple say to your Amazon Alexa Device "Alexa, Bluetooth Pairing Mode."
- Via your Amazon Alexa App: In the app, go to Menu -> Settings -> The Alexa device you'd like to use -> Bluetooth -> Pairing Mode.
Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.
If no luck to get them paired, please Factory Reset/Clear Paring History on both devices and try again.
Step 1: Factory Reset/Clear Pairing History of AMAZON Echo (Alexa) Speakers:
You can reset your Echo device using the Alexa app on your iOS or Android smartphone.
1. Go to Devices.
2. Tap the Echo & Alexa icon at the top.
3. Choose the speaker you want to factory reset.
4. Scroll down to Factory Reset and tap it.
5. Confirm you want to reset.
Step 2: Factory Reset/Clear Pairing History of Avantree Bluetooth Transmitter:
Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.
Please contact us at support@avantree.com if you have any question.
Was this article helpful?> - Via Voice Control: Simple say to your Amazon Alexa Device "Alexa, Bluetooth Pairing Mode."
- APPLE AirPods & AirPods Pro
In short, YES you can definitely use your Airpods with our transmitter
Connecting your AirPods to the Transmitter:
Step 1: Turn OFF the Bluetooth on every device that's previously connected to your AirPods.
Step 2: Put your AirPods back into its case.Step 3: Get the AirPods into Pairing Mode.
Close the lid and flip it open again. Press & Hold the button on the back of the charging case until the little LED light starts flashing WHITE.
Step 4: Put your Avantree Bluetooth transmitter into Pairing Mode as well.
Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.
If no luck to get them paired, please Factory Reset/Clear Pairing History of both devices and try again.
Step 1: Factory Reset Airpods:
1. Put your AirPods in their case. Close the lid. Wait 30 seconds, then open the lid.
2. On your iPhone, iPad, or iPod touch, go to Settings.
Go to Settings > Bluetooth and tap the "i" icon next to your AirPods. (If you don't see your AirPods in Settings > Bluetooth, just go to the next step.) Then tap Forget This Device, and tap again to confirm.
3. Reset your AirPods
With the lid open, press and hold the setup button on the back of the case for about 15 seconds, until you see the status light flashing amber.
4. Reconnect your AirPods
With the lid open, place your AirPods close to the transmitter.
Step 2: Factory Reset Avantree Bluetooth Transmitter:
Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.
Volume Control:
If you're using Optical Connection: You won't be able to adjust volume via your TV remote controls. We recommend using Oasis Plus or Audikast Plus; the volume control buttons on them will allow you to control the volume at will.
If you're using AUX (3.5mm) or RCA (Red/White) Connection: You may adjust volume via your TV's remote control.
If you're using USB Connection: We recommend DG40s/DG50/Audikast/Priva III. You can adjust the volume on PC.
In case you prefer Learning through Videos:
Please contact us at support@avantree.com if you have questions.Related link: Airpods Reconnection Issue to Avantree Transmitter, Why and How to fix?
Was this article helpful?> - APPLE AirPods Max
Connecting your AirPods Max to Avantree bluetooth transmitter:
Step 1: Turn OFF the Bluetooth on every device that's previously connected to your AirPods Max.
Step 2: Get Airpods Max to Pairing Mode
Press and hold the noise control button until the status light flashes white.
Step 3: Get Avantree Transmitter into Pairing Mode as well
Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.If no luck to get them paired, please Factory Reset/Clear Pairing History on both devices and try again.
Step 1: Factory Reset Airpods Max:
1. Before you reset your AirPods Max, be sure to charge them for a few minutes.
2. Press and hold the noise control button and the Digital Crown for 15 seconds, until the LED flashes amber, then white. Once reset is done, it will re-enter into pairing mode and ready to connect.
Step 2: Factory Reset Avantree Bluetooth Transmitter:
Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.
Please contact us at support@avantree.com if you have questions.
Was this article helpful?> - AUDIO TECHNICA Headphones
Before pairing, please note that most Audio Technica products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.
Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.
Step 1: Get your Audio Technica Headphone / Speaker into Bluetooth Pairing Mode.
Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Audio Technica's most popular products.
- ATH-M50xBT: With the headphone turned ON, Press & hold the "+" and the "-" simultaneously for 8 seconds until you see the indicator on the Headphone start rapidly flashing WHITE.
- ATH-ANC900BT: With the headphone turned ON, Press & hold the TOP and MIDDLE parts of the Touch Panel simultaneously for 10 seconds until you see the indicator on the Headphone start rapidly flashing WHITE.
- ATH-ANC300TW: Place the headphones into the charging case (with battery level remaining for the case) and press and hold (about 6 seconds) the multifunction button on the R (right) side. The indicator lamps on both the L (left) and R (right) light in RED. After lighting in RED, the product will switch to the “searching for devices” state and you will be able to pair with your desired Bluetooth device.
- ATH-CKS5TW: Place the headphones into the charging case (with battery level remaining for the case) and press and hold (about 6 seconds) the multifunction button on the R (right) side. The indicator lamp lights in RED. After lighting in RED, the product will switch to the “searching for devices” state and you will be able to pair with your desired Bluetooth device.
- ATH-WS990BT: Slide the headphones’ power switch into the ON position. You will hear a beep (or see the indicator light flashing blue and red) signaling that the headphones are in pairing mode.
Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.
Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.
If no luck to get them paired, please Factory Reset/ Clear Pairing History of Both Devices and try again.
Step 1: Factory reset Audio Technica Headphone / Speaker
Step 2: Factory Reset Avantree Bluetooth Transmitter
Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.
Please contact us at support@avantree.com if you have any question.
Was this article helpful?> - ATH-M50xBT: With the headphone turned ON, Press & hold the "+" and the "-" simultaneously for 8 seconds until you see the indicator on the Headphone start rapidly flashing WHITE.
- BEATS Headphones & Speakers
Before pairing, please note that Beats products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.
Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.
Step 1: Get your Beats Headphone / Speaker into Bluetooth Pairing Mode.Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Beats' most popular products.
- Beats Studio 3 Wireless: With the headphones turned OFF, press & hold the power button for 5 seconds until the five Fuel Gauge lights start flashing.
- Beats Solo 3 Wireless: With the headphones turned OFF, press & hold the power button for 5 seconds until the five Fuel Gauge lights start flashing.
- Powerbeats Wireless: With the earbuds turned OFF, press & hold the power button for 5 seconds until the LED indicator starts flashing.
- Powerbeats Pro: Place the earbuds inside the case and press & hold the System Button for a few seconds until you see the pairing light flash.
- Beats Pill+ Speaker: Turn the speaker ON, press & hold the "b" for 3 seconds until the Bluetooth LED located at the rear of the Pill blinks WHITE.
- Beats X Wireless: With the earbuds turned OFF, press & hold the power button for 5 seconds until the LED indicator starts flashing.
Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.
Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.
In case you prefer Learning through Videos:
If no luck to get them paired, please Factory Reset/Clear Pairing History on Both Devices and try again.
Step 1: Factory Reset/Clear Pairing History of your Beats Headphone / Speaker
Beats Studio 3 Wireless:
1. Hold down the power button and volume down button for 10 seconds.
2. When the Fuel Gauge flashes, release the buttons.
3. Your headphones are now reset and ready to be set up with your devices again.
Beats Solo 3 Wireless:
1. Hold down the volume down button and the power button for 10 seconds.
2. When the Fuel Gauge flashes, release the buttons.
3. Your headphones are now reset and ready to be set up with your devices again.
Powerbeats Wireless:
1. Hold down both the power button and volume down button for 10 seconds.
2. When the LED indicator light flashes, release the buttons. Your earphones are now reset and ready to be set up with your devices again.
Powerbeats Pro:
1. Put both Powerbeats Pro earphones in the charging case
2. Press the button on the inside of the case until the indicator light flashes red and white, let go
3. The LED should be flashing white, which means they are ready to re-pair with your iPhone or another device
Beats Pill+ Speaker:
1. Use the Lightning-to-USB cable to plug your Beats Pill+ into a power source.
2. Turn the speaker on.
3. Hold down both the "b" button and the power button for six seconds. The Fuel Gauge flashes red six times. Your Beats Pill+ is now restored to the settings it had when you purchased it.
Beats X Wireless:
1. Hold down both the power button and volume down button for 10 seconds.
2. When the LED indicator light flashes, release the buttons. Your earphones are now reset and ready to be set up with your devices again.
Step 2: Factory Reset/Clear Pairing History of Avantree Bluetooth Transmitter:
Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.
Please contact us at support@avantree.com if you have any question.
Was this article helpful?> - Beats Studio 3 Wireless: With the headphones turned OFF, press & hold the power button for 5 seconds until the five Fuel Gauge lights start flashing.
- BOSE Headphones & Speakers
Before pairing, please note that Bose products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.
Step 1: Get your Bose Headphone / Speaker into Bluetooth Pairing Mode.Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Bose's most popular products.
- Bose QuietComfort 35 (QC35): With the headphone ON, slide the power switch to the Bluetooth symbol and hold it there until you hear “Ready to connect” or the Bluetooth indicator blinks Blue.
- Bose 700: With the headphone ON, press & hold the power button for 3 seconds to put the headphones into pairing mode. You'll hear "ready to connect another device" and the Bluetooth indicator will slowly pulse BLUE.
- Bose QuietControl 30: With the headphone ON, press & hold the Power/Bluetooth button until you hear “Ready to pair” or you see the Bluetooth indicator blinking BLUE.
- Bose SoundLink Revolve (+): With the speaker turned ON, press & hold the Bluetooth button until the Bluetooth indicator blinks BLUE, and you hear, “Ready to connect another device.”
- Bose SoundLink Mini (II): With the speaker turned ON, press & hold the Bluetooth button until the Bluetooth indicator blinks BLUE and you hear, “Ready to pair another device.”
- Bose SoundLink Color (II): With the speaker turned ON, press & briefly hold the Bluetooth button until the Bluetooth light starts flashing BLUE slowly.
Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.
Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.
- In case you prefer Learning through Videos:
If no luck to get them paired, please Factory Reset/ Clear Pairing History of Both Devices and try again.
Step 1: Reset Bluetooth Pairing on your Bose Headphone / Speaker
l Bose QuietComfort 35 (QC35):
1. Power on your headset
2. Slide the Power switch to the Bluetooth icon and hold it for 10 seconds until you hear Bluetooth device list cleared.l Bose 700:
1. Press and hold the Power/Bluetooth® button until you hear “Bluetooth device list cleared” and the Bluetooth light slowly pulses blue
2. Delete your headphones from your device’s Bluetooth list. The headphones are now ready to connect.l Bose QuietControl 30:
1. Power off the headphones
2. Press and hold the Power/Bluetooth® button for 10 seconds, until you hear "Bluetooth® device list cleared"
3. Delete your Bose® QuietControl® headphones from the Bluetooth® list on your device. All devices are cleared and the headphones are ready to pair a new devicel Bose SoundLink Revolve (+)/Bose SoundLink Mini (II)/Bose SoundLink Color (II)
1. On the speaker, press an hold the bluetooth® button for 10 seconds, until you hear "Bluetooth® device list cleard"
2. On your mobile device, delete the speaker from the Bluetooth® menu. All paired mobile device are cleared and the speaker is read to pair again.Step 2: Factory Reset Avantree Bluetooth Transmitter:
Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.
Please contact us at support@avantree.com if you have any question.Was this article helpful?> - Bose QuietComfort 35 (QC35): With the headphone ON, slide the power switch to the Bluetooth symbol and hold it there until you hear “Ready to connect” or the Bluetooth indicator blinks Blue.
- BOWERS & WILKINS Headphones & Speakers
Before pairing, please note that most Bowers & Wilkins products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.
Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.
Step 1: Get your B&W Headphone / Speaker into Bluetooth Pairing Mode.
Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of B&W's most popular products.
- Bowers & Wilkins PX7: With the headphones switched on, press and hold the combined Bluetooth/power button directly inwards for two seconds. The indicator will flash BLUE and the headphones will play a cue as they enter Pairing Mode.
- Bowers & Wilkins PI4 (PI3): press and hold the power button for 5 seconds, let go when the indicator blinks BLUE and when an audible cue is presented.
- Bowers & Wilkins P7: With P7 Wireless switched on, press and hold the Bluetooth button for 2 seconds. The indicator will flash BLUE and P7 Wireless will provide audible feedback as it enters “pairing” mode.
- T7 Portable Speaker: Press and hold the Bluetooth button on top for 2 seconds, the indicator will begin to flash BLUE.
Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.
Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.
If still no luck to get them paired, please Factory Reset/Clear Pairing history of both devices and try again.
Step 1: Factory Reset/Clear Pairing History of BOWERS & WILKINS Headphones & Speakers
Bowers & Wilkins PX7:
1. Make sure the PX7 is powered on.
2. Simultaneously hold the Volume +, Volume - and Noise Cancellation buttons for 10 seconds until the indicator LED extinguishes.
3. Let go when the indicator lights up again, the headphones will be ready to pair to a device.
Alternatively, you can reset from the Bowers & Wilkins Headphones app, please see Reset under Settings in the app.
Bowers & Wilkins PI4 (PI3):
1. Make sure the PI4(PI3) is powered on.
2. Simultaneously hold the Volume +, Volume - and Power buttons for 10 seconds until the indicator LED extinguishes.
3. Let go when the indicator lights up again, the headphones will be ready to pair to a device.
Alternatively, you can reset from the Bowers & Wilkins Headphones app, please see Reset under Settings in the app.
Bowers & Wilkins P7:
1. P7 Wireless paired device memory can be cleared by pressing and holding Volume – and Bluetooth button for 2 seconds.
2. The indicator will flash and P7 Wireless will restart once its memory has been cleared.
T7 Portable Speaker:
Press and hold '-' and the bluetoothpair button simultaneously for 2 seconds to erase thespeaker's paired device memory.
Step 2: Factory Reset/Clear Pairing History of Avantree Bluetooth Transmitter
Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.
Please contact us at support@avantree.com if you have any question.
Was this article helpful?> - Bowers & Wilkins PX7: With the headphones switched on, press and hold the combined Bluetooth/power button directly inwards for two seconds. The indicator will flash BLUE and the headphones will play a cue as they enter Pairing Mode.
- How to Factory Reset SKULLCANDY Headphones
Factory Reset/Clear Pairing History of your SKULLCANDY Headphones
Crusher ANC (EVO)
1. First, remove your headphones from your device’s Bluetooth paired list. Now, press and hold the top and bottom buttons for 2 seconds.
2. You’ll see the LEDs flash purple first, a voice prompt will say “disconnected” and then the headphone will go into pairing mode, the LEDs will flash blue and red and a voice prompt will say “pairing”.
Indy ANC (EVO):
Once both buds have been powered OFF, reset them: Touch and hold each bud for 10 seconds to completely reset them (this will power cycle them on and off again).
Push Ultra:
1. To ensure ease of re-pairing, please unpair or forget your PUSH™ ULTRA in your paired Bluetooth device list
- Remove the PUSH™ ULTRA from the charging case and Manually Power OFF:
- Touch and hold the Power/MFB button on BOTH buds for 6 seconds
- Once both buds have been powered OFF, reset them: Touch and hold the Power/MFB button on both buds for 10 seconds to completely reset them (this will power cycle them on and off again).
2. Sync the buds together:
- Place the buds back in the case until both LED’s show red, and then pull them back out.
- Both buds will automatically power ON and the LED’s will simultaneously flash BLUE while they sync to each other.
- You will hear a tone to indicate the sync was successful and ONLY the LEFT bud will begin to flash RED/BLUE
Sesh (EVO):
1. To ensure ease of re-pairing, please unpair or forget your SESH® EVO in your paired Bluetooth device list
2. Remove the SESH® EVO from the charging case and Manually Power OFF:
- Touch and hold BOTH buds for 6 seconds
3. Once both buds have been powered OFF:
- Touch and hold each bud for 10 seconds to completely reset them (this will power cycle them on and off again).
4. Once both buds have gone through the power cycle:
- Place the buds back in the case until both LED’s show red, and then pull them back out.
- Both buds will automatically power ON and the LED’s will simultaneously flash BLUE while they sync to each other.
5. Once the buds have synced together:
- You will hear a tone to indicate the sync was successful and ONLY the LEFT bud will begin to flash RED/BLUE.
Was this article helpful?> - JABRA Headphones & Speakers
Before pairing, please note that Jabra products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.
Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.
Step 1: Get your Jabra Headphone / Speaker into Bluetooth Pairing Mode.Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Jabra's most popular products.
- Jabra Elite 65t (or Elite Active 65t): With the earbuds turned OFF, press & hold the Multi-function button on the Right earbud for 5 seconds until the LED flashes BLUE and the voice prompt comes up.
- Jabra Elite 85h: Press and hold the Multi-function button on the right earcup for 3 seconds until the LED flashes BLUE and you hear an announcement in the headphones.
- Jabra Speak 710: Press and hold the Bluetooth button for 2 seconds until the LED indicator next to it flashes BLUE.
Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.
Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.
In case you prefer Learning through Videos:
If no luck to get them paired, please Factory Reset/Clear Pairing History of both devices and try again.
1. Factory Reset your your Jabra Headphone / Speaker
Jabra Elite 65t (or Elite Active 65t):
Press and hold (approximately 10 seconds) the Multi-function button on the right earbud until the LED briefly flashes purple (note that the LED will flash red before it flashes purple). The earbuds have now been reset.
Jabra Elite 85h:
To reset, ensure that the headphones are powered on, and you are not on a call. Then simultaneously press and hold (5 seconds) the Volume up button and the Multi-function button on the right earcup, until the LED lights purple and you hear an announcement in the headphones.
Jabra Speak 710:
To factory reset, hold the Answer call button and the End call button for 8 seconds until 'Factory reset' is announced by the speakerphone.
2. Factory Reset Avantree Bluetooth Transmitter:
Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.
Please contact us at support@avantree.com if you have any question.
Was this article helpful?> - Jabra Elite 65t (or Elite Active 65t): With the earbuds turned OFF, press & hold the Multi-function button on the Right earbud for 5 seconds until the LED flashes BLUE and the voice prompt comes up.
- JBL Speakers & Headphones
Before pairing, please note that JBL products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.
Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.
Step 1: Get your JBL Headphone / Speaker into Bluetooth Pairing Mode.
Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of JBL's most popular products.
- JBL Flip 4: Turn on the Flip by pressing the ON/OFF power button. Then press the Bluetooth button and you will hear an acoustic signal. The pairing mode is activated.
- JBL E45BT/E55BT: With the headphone ON, press & hold the Bluetooth button for 5 seconds to put the headphones into pairing mode. You'll hear corresponding sound notification through the headphones.
- JBL Charge: With the speaker turned ON, press the Bluetooth button. The Power button will start flashing BLUE and you will hear an audible noise.
- JBL Go (2): With the speaker turned ON, press the Bluetooth button to get JBL Go into Pairing mode.
- JBL Live 400BT/500BT/650BTNC: Press the "Bluetooth" button located along the bottom of the right ear cover. The BLUE power light on the back of the right ear cover will start blinking.
- JBL Under Armor Flash: Begin with the headphones powered off and hold the center button on the RIGHT ear bud for 5 seconds to enter pairing mode. You will hear the Bluetooth pairing audible chime as it searches for a different device.
Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.
Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.
If no luck to get them paired, please Factory Reset/Clear Pairing History of both devices and try again.
Step 1: Factory Reset/Clear Pairing History of your JBL Speaker & Headphones.
JBL Flip 4:
Hold both the "Volume Up" and "Play" buttons down until the device turns off by itself. You can tell the device has powered down when the blue backlight behind the Power button is no longer on, and when you hear the standard power down sound
JBL E45BT/E55BT:
With the headphones switched ON, press and hold the Volume + and Volume – buttons for more than 5 seconds. The LED blinks two colors, and now you have reset to factory settings.
JBL Charge 3:
1. Turn on the speaker.
2. Press the volume up and play pause button at the same time for about 3 seconds. As soons as the speaker powers off, release your hands from the buttons.
3. Power the speaker back on again.
JBL Charge 4:
1. Press the power button to turn on the speaker.
2. Hold on the bluetooth and volume up buttons at the same time about 3 seconds. The LED ring around the power and bluetooth buttons will briefly light up before the JBL Charge 4 powers down.
3. Press the power button again to turn the speaker back on again. The Charge 4 will instantly turn on in discovery mode, with the bluetooth LED blinking on and off.
JBL GO 2:
1. Turn on the speaker. Press and hold the Power button until the status lamp on the front top lights up and the guitar strum sound plays.
2. Press the volume up and bluetooth buttons together to continue with JBL GO 2 reset.
3. Within a second or two, the unit powers off after reset finishes.
4. Power on the speaker again. JBL Go 2 comes up in ready-to-pair mode, with the status lamp rapidly flashing blue.
JBL Live 400BT/500BT/650BTNC:
1. Power on the headphones.
2. Hold down the the "Volume Up" and "Volume Down" buttons at the same time for roughly five seconds until you hear the device make sound, indicating it is powering down.
3. Release the volume buttons.The device makes the following powering on sound again which is followed by a pinging sound.
JBL Under Armor Flash:
To reset, press and hold the RIGHT ear bud button for 2 seconds with the earbud in the case. The blue LED will flash once to indicate reset is done.
Step 2: Factory Reset Avantree Bluetooth Transmitter
Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.
Please contact us at support@avantree.com if you have any question.
Was this article helpful?> - JBL Flip 4: Turn on the Flip by pressing the ON/OFF power button. Then press the Bluetooth button and you will hear an acoustic signal. The pairing mode is activated.
- PANASONIC Headphones
Before pairing, please note that most Panasonic products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.
Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.
Step 1: Get your Panasonic Headphone / Speaker into Bluetooth Pairing Mode.
Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Panasonic's most popular products.
- RP-HD600N/605N/HD610N/HD805N: With the headphone turned OFF, Press & hold the power button for 5 seconds until the BLUE & RED indicator flashes alternately.
- RZ-S500W: For first-time pairing, the earbuds will enter pairing mode when removed from the case. For pairing with a second (and on) device, remove the earbuds from the case, tap & hold the left or right touch panel for seven seconds until the LEDs will alternate between RED & BLUE.
- RB-M500B: With the headphone turned OFF, Press & hold the power button for 5 seconds until the BLUE & RED indicator flashes alternately.
- WINGS BTS50: With the headphone turned OFF, Press & hold the power button for 5 seconds until the BLUE & RED indicator flashes alternately.
- EAH-F50B/F70N: With the headphone turned OFF, Press & hold the power button for 5 seconds until the BLUE & RED indicator flashes alternately.
- BTG-S10: With the headphone turned ON, Press & hold the Bluetooth button for 2 seconds until the MAGNETA & RED indicator flashes alternately.
Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.
Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.
If no luck to get them paired, please Factory Reset/Clear Pairing History of both devices and try again.
Step 1. Factory reset/Clear Pairing History your Panasonic headphones
RP-HD600N/605N/HD610N/HD805N:
1. While the unit is turned off, press and hold for at least 5 seconds until power/pairing LED starts blinking alternately in blue and red.
2. While the power/pairing LED is blinking alternately in blue and red, slide and hold the [Multiple functions button] towards "+" and at the same time press and hold for at least 5 seconds.
The default settings will be restored after the power/pairing LED (blue) blinks fast and the unit turns off.
Attention:
When pairing the device again, delete the registering information (Device: HD605N) from the bluetooth device menu, and register this unit with bluetooth device again.
RZ-S500W:
1. Take the R side earphone out of the charging cradle.
2. While the earphone lights (blue), touch and hold the touch sensor (R) for about 7 seconds.The earphone LED will light alternately in blue and red.
3. Touch and hold the touch sensor (R) for about 10 seconds. The earphone LED (blue) blinks rapidly, and when the power turns off, the earphone returns to the factory settings.
4. Do the same steps 1 to 3 above to the L side earphone.
RB-M500B:
1. While the power is turned off, press and hold for at least 5 seconds until power/pairing LED starts blinking alternately in blue and red.
2. While the power/pairing LED is blinking alternately in blue and red, press and hold [+] and [-] at the same time for at least 5 seconds. The default settings will be restored after the power/pairing LED (blue) blinks fast and the unit turns off.
Attention: When pairing the device again, delete the registering information (Device:"RB-M500B" ) from the bluetooth device menu, and register this unit with bluetooth device again.
2. Factory Reset Avantree Bluetooth Transmitter:
Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.
Please contact us at support@avantree.com if you have any question.
Was this article helpful?> - RP-HD600N/605N/HD610N/HD805N: With the headphone turned OFF, Press & hold the power button for 5 seconds until the BLUE & RED indicator flashes alternately.
- PHILIPS Headphones
Before pairing, please note that most Philips products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.
Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.
Step 1: Get your Philips Headphone / Speaker into Bluetooth Pairing Mode.
Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Philips' most popular products.
- PHILIPS PH805: With the headphone turned OFF, Press & hold the power button for 5 seconds until the BLUE & RED indicator flashes alternately.
- PHILIPS TAH5205: With the headphone turned OFF, Press & hold the power button for 6 seconds until the BLUE & WHITE indicator flashes alternately.
- PHILIPS TAT5505: Put both earbuds on, Long touch over 5 seconds both left & right side simultaneously, release when Pairing voice prompt is heard.
- PHILIPS Fidelio M2BT: With the headphone turned OFF, Press & hold the Call/Music button until the BLUE & WHITE indicator flashes alternately.
Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.
Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.
If no luck to get them paired, please Factory Reset/ Clear Pairing History of both devices and try again.
Step 1. Factory Reset/ Clear Pairing History of your Philips Headphone / Speaker
PHILIPS PH805:
Let headphone stay in pairing mode (red and blue lights flash alternately), push the power button up and hold, double tap the touch control panel, then purple LED light will flash 3 times.
PHILIPS TAH5205:
Let headphone stay in pairing mode (red and blue lights flash alternately), push the power button up to + and hold more than 6 seconds until purple LED light on.
PHILIPS TAT5505:
Put both earpieces back to chargingcase. Both earpieces flashes white led. Press and hold both earpieces function button for 4s,until earpieces flashes twice white led.
PHILIPS Fidelio M2BT:
Press volume/track control button and call music button until the LED flashing white for 5 times sequentially
Step 2. Factory Reset Avantree Bluetooth Transmitter:
Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.
Please contact us at support@avantree.com if you have any question.
Was this article helpful?> - PHILIPS PH805: With the headphone turned OFF, Press & hold the power button for 5 seconds until the BLUE & RED indicator flashes alternately.
- SKULLCANDY Headphones
Before pairing, please note that most Skullcandy products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.
Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.
Step 1: Get your Skullcandy Headphone / Speaker into Bluetooth Pairing Mode.
Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Skullcandy's most popular products.
- Crusher ANC (EVO): With the headphone turned OFF, Press & Hold the Power button until the LED indicator starts flashing RED & BLUE and you hear a "Pairing" voice prompt.
- Indy ANC (EVO): Put the earbuds on. Press & Hold the Right Earbud's touchpad until you hear a "Pairing" voice prompt.
- Push Ultra: With both earbuds powered off, Press & Hold the buttons on BOTH Earbuds SIMULTANEOUSLY for 6 seconds until the indicators start flashsing RED & BLUE.
- Sesh (EVO): With both earbuds powered off, Press & Hold the buttons on BOTH Earbuds SIMULTANEOUSLY for 6 seconds until the indicators start flashsing RED & BLUE.
Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.
Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.
If no luck to get them paired, please Factory Reset/Clear Pairing History of both devices and try again.
Step 1: Factory Reset/Clear Pairing History of your SKULLCANDY Headphones
Crusher ANC (EVO)
1. First, remove your headphones from your device’s Bluetooth paired list. Now, press and hold the top and bottom buttons for 2 seconds.
2. You’ll see the LEDs flash purple first, a voice prompt will say “disconnected” and then the headphone will go into pairing mode, the LEDs will flash blue and red and a voice prompt will say “pairing”.
Indy ANC (EVO):
Once both buds have been powered OFF, reset them: Touch and hold each bud for 10 seconds to completely reset them (this will power cycle them on and off again).
Push Ultra:
1. To ensure ease of re-pairing, please unpair or forget your PUSH™ ULTRA in your paired Bluetooth device list
- Remove the PUSH™ ULTRA from the charging case and Manually Power OFF:
- Touch and hold the Power/MFB button on BOTH buds for 6 seconds
- Once both buds have been powered OFF, reset them: Touch and hold the Power/MFB button on both buds for 10 seconds to completely reset them (this will power cycle them on and off again).
2. Sync the buds together:
- Place the buds back in the case until both LED’s show red, and then pull them back out.
- Both buds will automatically power ON and the LED’s will simultaneously flash BLUE while they sync to each other.
- You will hear a tone to indicate the sync was successful and ONLY the LEFT bud will begin to flash RED/BLUE
Sesh (EVO):
1. To ensure ease of re-pairing, please unpair or forget your SESH® EVO in your paired Bluetooth device list
2. Remove the SESH® EVO from the charging case and Manually Power OFF:
- Touch and hold BOTH buds for 6 seconds
3. Once both buds have been powered OFF:
- Touch and hold each bud for 10 seconds to completely reset them (this will power cycle them on and off again).
4. Once both buds have gone through the power cycle:
- Place the buds back in the case until both LED’s show red, and then pull them back out.
- Both buds will automatically power ON and the LED’s will simultaneously flash BLUE while they sync to each other.
5. Once the buds have synced together:
- You will hear a tone to indicate the sync was successful and ONLY the LEFT bud will begin to flash RED/BLUE.
Step 2: Factory Reset Avantree Bluetooth Transmitter
Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.
Please contact us at support@avantree.com if you have any question.
Was this article helpful?> - Crusher ANC (EVO): With the headphone turned OFF, Press & Hold the Power button until the LED indicator starts flashing RED & BLUE and you hear a "Pairing" voice prompt.
- SONY Headphones
Before pairing, please note that most Sony products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.
Recommended Products: Avantree AS70, Avantree Roxa Plus.
Step 1: Get your Sony Headphone into Bluetooth Pairing Mode.
Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Sony's most popular products.
- Sony WH-1000XM4, XM3 (and XM2): To enter pairing mode, make sure the headphone is OFF. Press & hold the power button for 7 seconds until you hear a "Blueooth pairing" voice prompt. The LED indicator will flash BLUE & RED for XM2 and double-flash BLUE for XM4 and XM3.
- Sony WF-1000XM3: Put the earbuds on, press & hold the touchpads on both earbuds together for 7 seconds. You'll hear a "Blueooth pairing" voice prompt.
- Sony WI-1000X: This headphone supports aptX and aptX-HD. To enter pairing mode, make sure that the headphone is turned OFF. Press & hold the power button for 7 seconds. The LED indicator will flash BLUE & RED and you'll hear a "Bluetooth pairing" voice prompt.
Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.
Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.
In case you prefer Learning through Videos:
If no luck to get them paired, please Factory Reset/Clear pairing history of both devices and try again.
Step 1: Factory Reset/Clear pairing history of your Sony headphones.
Sony WH-1000XM4
1. When charging, press and hold the power button and the CUSTOM button for 7 seconds or more. A blue indicator light will flash four times.()
2. The headset will initialise, resetting the settings and pairing information.
3. Delete the headset from the list of Bluetooth products on your device.
4. Pair the headset to your selected device again.
Sony WH-1000XM3 (and XM2):
1. Turn off the headset, and ensure no USB cable is connected.
2. Press and hold the power button and the NC/Ambient button for 7 seconds or more. A blue indicator light will flash four times.
3. The headset will initialise, resetting the settings and pairing information.
4. Delete the headset from the list of Bluetooth products on your device.
5. Pair the headset to your selected device again.
Sony WF-1000XM3:
1. Place the headset in the charging case, leave the lid of the charging case open, then hold your fingers to the touch sensors on both the left and right units for about 10 seconds. Release your fingers when the indicators (red) of the headset start flashing.
2. The indicators (blue) flash 4 times (), and the headset is initialized. This operation resets the headset to the factory settings and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
Sony WI-1000X:
1. Disconnect the micro-USB cable, turn off the headset, then press and hold the button and button simultaneously for more than 7 seconds.
2. The indicator (blue) flashes 4 times () and the settings such as the volume adjustment are reset to the factory settings. All pairing information is deleted. In this case, delete the pairing information for the headset on the device which has been connected, then pair the headset with the device again.
Step 2: Factory Reset Avantree Bluetooth Transmitter
Please refer to its user guide if you're not sure how.Once this is done, the transmitter will re-enter pairing mode.
Please contact us at support@avantree.com if you have any question.
Was this article helpful?> - Sony WH-1000XM4, XM3 (and XM2): To enter pairing mode, make sure the headphone is OFF. Press & hold the power button for 7 seconds until you hear a "Blueooth pairing" voice prompt. The LED indicator will flash BLUE & RED for XM2 and double-flash BLUE for XM4 and XM3.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - AMAZON Echo (Alexa) Speakers
- How to Factory Reset Bluetooth Headphones (Airpods, Beats, Bose, SONY, JBL, Jabra, ...)
- User FAQs
- Can this Adapter/Dongle be Used with Mouse/Keyboard/Controller?
The answer is No.
This adapter is for AUDIO ONLY so you can only connect Headphones or Speakers or Audio Receivers to it for Audio Transmission.
If you'd like to connect Mouse/Keyboard/Controller, please see our other product DG45 or DG40S.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top
- Can this Adapter/Dongle be Used with Mouse/Keyboard/Controller?
- Device Firmware Update (DFU)
- Latest Firmware Upgrade (DFU) for Avantree Bluetooth Audio Adapter Leaf(DG50) (V10.9)
Firmware Version:
V10.9
Release Date:
Jan.20, 2021 For Products:
Leaf(DG50)
Applicable LOT Number:
ALL
Changelog: - FIXED One side sound issue on Apple AirPods & AirPods Pro during Talk Mode.
- FIXED Volume too low for AirPods Pro on PS4 issue.
Disclaimer: Please contact Avantree Support BEFORE upgrading. Be aware that if you upgrade without prior consultation with Avantree technical support and the product dead due to DFU misoperation, the warranty is not covered.
Step 1: Device Firmware Upgrade (DFU) File
Download the DFU file, taking note of where you save it - you'll need it later.
File: V10.9 DFU
Step 2: Enter Leaf into DFU Mode
1. Plug the Avantree Leaf into the USB port of your PC
2. Download DongleHost.exe and click it to RUN.Step 3: Download & Install CSR Bluesuite to Perform DFU
For Windows PC - Please follow the steps in Step-by-Step Bluetooth Device Firmware Update (DFU) Guide with Windows PC
Please feel free to contact support@avantree.com with any further questions about this product or the above DFU procedure.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Step-by-Step Device Firmware Update (DFU) Guide
Please choose the correct guide according to your PC's operational system
Disclaimer: Please contact Avantree Support BEFORE upgrading. Be aware that if you upgrade without prior consultation with Avantree technical support and the product dead due to DFU misoperation, the warranty is not covered.
- Step-by-Step Bluetooth Device Firmware Update (DFU) Guide with Windows PC
Step 1: Download the DFU Tool.
Please click and download the DFU tool here - CSR BlueSuite 2.6.11 and install it on your computer. Note: It only works with Windows computer. And need a USB data cable to complete the DFU( except DG60/DG80 and DG50, you can plug them directly into your computer)
Step 2: Please find “Qualcomm BlueSuite 2.6.11” in “all programs” on your computer and select “DFUWizard.”Once update is completed successfully, unplug the device and cable and exit.
Your device firmware is updated and now ready for use.
Was this article helpful?>
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Step-by-Step Bluetooth Device Firmware Update (DFU) Guide with Windows PC
- Latest Firmware Upgrade (DFU) for Avantree Bluetooth Audio Adapter Leaf(DG50) (V10.9)
- Technical Knowledge
- Compatible Devices
The Leaf is Compatible with...
- ANY Bluetooth Headphone / Speaker.
- ANY Laptop / Computer with USB Audio Output.
- PlayStation 4.
- Nintendo Switch.
It's an Audio Transmitter; it cannot transmit files.
For more questions, please email us at support@avantree.com.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - General Bluetooth Information
Here are a few things you'd want to know about Bluetooth...
1. Bluetooth by nature is a short-range wireless technology.
Bluetooth was initially made specifically for wireless headsets hence its “range” was never meant to be anything more than the length of a typical backyard.
2. Bluetooth Signals are easily interfered with.
Much like almost any other modern wireless technology, Bluetooth signals can be negatively affected by things like walls, floors, other wireless devices, or even a human body.
If you want a better range & less interference, try to stay clear of the things mentioned above.
3. There are two types of Bluetooth.
In short, they are “Class 1” and “Class 2.” Class 1 has better range (100m/300ft) but drains your battery faster, whereas Class 2 has a shorter range (10m/30ft) but is more efficient when it comes to battery usage.
4. The “Actual Range” depends on a lot of things.
Things that can affect the range: Bluetooth version, Bluetooth type, Bluetooth profile, Brand & make, where you’re using it, what’s around you… etc and many more. Getting a bad range doesn’t necessarily mean your device is bad; try it elsewhere before you give it a conclusion.
5. The “Transmitter” and the “Receiver.”
Every Bluetooth connection consists of a “transmitter” and a “receiver.” The “transmitter” sends the signals to the “receiver.” In a typical Bluetooth headphone connection, your phone is the transmitter and the headphone is the receiver.
There are cases where one device can do both, but it is unlikely that they’ll be able to do both at the same time.
Here are some examples:
- Transmitters: Phone, Computer (can sometimes use as receiver), TV.
- Receiver: Headphones, Speaker
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Different Bluetooth Codecs (Latency.)
Many Avantree products have incorporated the latest "aptx low latency" codec technology, for superior stereo quality sound without any noticeable delay (known as latency).
- What is aptX Low Latency - https://www.aptx.com/aptx-low-latency
- Certified aptX Low Latency device list - https://www.aptx.com/products?field_aptx_type_tid=484
* Important note*
To take advantage of the better performance of aptX Low Latency codec, the other side Bluetooth device must support the same codec. If the other side device only supports the normal aptX codec, or the SBC one, these codecs will be used instead.
How about the audio delay when use different wireless audio codec?
Wireless audio codec Audio delay aptX™ HD ≥ 250ms aptX™ Low Latency ~ 40ms aptX™ ~ 70ms FastStream ~ 40ms SBC (most standard Bluetooth audio codec) ~ 220ms
Note: The latency for FastStream is almost the same as aptX Low Latency, but the audio quality of aptX Low Latency is better.Related FAQ >
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Back to Top
- Compatible Devices
- General Information
- What's Avantree RMA Procedure / Policy?
Avantree Products RMA (Return Merchandise Authorization) Procedure
1. 60-Days-Return-Refund
Item purchased from Avantree.com can be returned to the closest Avantree RMA center for full refund within 30 days of purchase with no question asked.
Customer will be responsible for return shipment cost unless item is returned due to defective issues.
Avantree RMA centers are located at:
- USA - San Jose & Los Angeles
- Canada – Vancouver
- EU - London, UK
- Australia – Roxburgh Park
- Asia – Cebu, Philippines
- Asia – Hong Kong, China
- Asia – Shenzhen, China
2. Defective RMA
Within the Warranty Period (24 Months), if the customer encounters any issue, we recommend following the steps below:
Step 1: DIY Support – Visit support.avantree.com, we have a complete troubleshooting guide that should solve at least 90% of the issues.
Step 2: Agent Support – Contact Avantree Customer Service Agents by email (support@avantree.com), phone, or chat for troubleshooting & issue diagnosis.
Step 3: Replacement
3.1. Confirmed Defective Unit
- Avantree provides RMA (CD) number to customer
- Customer returns the product to Avantree
o Purchased within 6 months – Avantree will cover the return label cost.
o Purchased over 6 months ago – Customer will cover the return label cost.
- Avantree arranges the Replacement
o Will be arranged as soon as the return shipment has been shipped.
o Customer can expect to receive the replacement unit within 5-7 working days.
3.2. Back-for-Investigation Unit
- Avantree provides RMA (BI) number to customer
- Customer returns the product to Avantree. Customer will cover the return label cost.
- Avantree arranges the follow up
o Confirmed Defective Units – Please Refer to Section 3.1.
o No claimed issue found – Avantree will arrange the Original Unit or the Replacement Unit to be shipped back to the customer. Avantree will cover the cost of shipping if the shipment is domestic.
Note:
- The RMA return unit will be equivalent to or better than the condition of the defective unit
- The RMA return unit's warranty terms will only be activated once the defective unit is received. For those who do not return their defective items within 30 days, their product warranty will be terminated.
- Replacement Unit Warranty Terms:
- If the remaining Warranty of the Defective Unit is less than 3 months – The Replacement Unit will receive 3 months warranty beginning on the date of reception.
- If the remaining Warranty of the Defective Unit is more than 3 months – The remaining Warranty Period will be automatically transferred onto the Replacement Unit.
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Back to Top - What's Avantree's General Return & Warranty Policy?
Return Policy:
Every Avantree product purchased from our website comes with an up to 60 days free trial.
Within 60 days of buying, if you have an issue with or simply don't like the product, you can ship it back to us and we'll fully refund you for the price that you bought it. If you have a product malfunction, we can replace the product for you if that's preferable, and we'll cover the return shipping costs.
Warranty Policy:
Avantree warrants its products for a period of 24 months from any defects in manufacturing, materials, or workmanship from the date of purchase from either an Avantree Direct store or an Avantree authorized reseller and used in normal conditions.
However, this warranty does NOT cover:
· Damage from misuse or abuse,
· Damage from lack of reasonable care,
· Damage from force majeure,
· Damage from natural forces/disasters,
· Damage from inadequate repairs performed by unauthorized service centers,
· Water damage on non-water-resistant products,
· Theft or losing the item.
If you encounter issues during the warranty time, pls follow Avantree RMA Procedure.
To make sure our customers have the best user experience, we choose to send the replacment first before you send back the faulty unit. Once the replacement is received and confirmed to be working, we will then send you the return label for the faulty unit for our quality control purposes. We expect you to cooperate and send the faulty unit back within 30 days. If not, then the warranty of your replacement unit will be voided.
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Back to Top - Where to find Batch Number/LOT Number?
Batch No. or Lot No. is a 4-5 Digit/Alphabet combination (e.g. T22F1, 22B1, or T22J1) printed somewhere on the product. The "somewhere" is usually as follows:
1. on the bottom of the product;
2. on the inside of the Headband, just above the Earcups;
3. on the in-line controls or on a Tag near the 3.5mm AUX Plug;
4. on metal head of the adapter;
Above are some examples that'll give you an idea of what the Batch/Lot Number looks like and where to find them. The print for Batch No. or Lot No. is usually quite small; please consider using a magnifying glass if it's hard to read.
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Back to Top - Where to buy and where will you ship it from?
Items with the "ADD TO CART" button are for purchase in your area. Those without the Add to Cart button means not available in your area, normally because it is out of stock. Besides, the estimated delivery time is not applied for pre-order and backorder items.
Here is a table of the recommended store info for customers from each country. We also include information about - where the goods will be shipped from as well as the estimated delivery time.
USA
Online Store: avantree.com; amazon.com;walmart.com;www.newegg.com
Warehouse: USA Avantree Warehouse OR Amazon Warehouse
Estimate Delivery Time: 2-5 Business Days
Free Shipping Rule: free shipping ≥ $14.99
Shipping Fees: $5 for order <$14.99
Canada
Online Store:avantree.com/ca; amazon.ca; www.walmart.ca
Warehouse: Amazon CA Warehouse
Estimate Delivery Time: 3-7 Business Days
Offline Stores:Canada Computers
Free Shipping Rule: free shipping ≥ CA$29.99
Shipping Fees: CA$5 for order < CA$29.99
UK
Online Store:avantree.com/uk;www.amazon.co.uk
Warehouse: Amazon UK warehouse
Estimate Delivery Time: 3-7 Business Days
Free Shipping Rule: free shipping ≥ £29.99
Shipping Fees: £5 for order < £29.99
Germany
Online Store:avantree.com/eu;amazon.de
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-7 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
France
Online Store:avantree.com/eu; www.amazon.fr
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Italy
Online Store:avantree.com/eu;www.amazon.it
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Spain
Online Store:avantree.com/eu; www.amazon.es
Warehouse: Amazon EU warehouse
Estimate Delivery Time: :3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Bulgaria
Online Store: avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it;
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Cyprus
Online Store:avantree.com/eu; amazon.de;
www.amazon.es; www.amazon.fr; www.amazon.it;
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Poland
Online Store:avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Some Countries of Europe (including Austria, Belgium, Czech Republic, Denmark, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Portugal, Slovakia, Slovenia)
Online Store:avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Romania
Online Store:avantree.com/eu;amazon.de;www.amazon.es;
www.amazon.fr;www.amazon.it;www.emag.ro
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Finland
Online Store:avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it; www.emag.ro
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Sweden
Online Store:avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Norway
Online Store: avantree.com/me
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Day
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: €5 for order <$29.99
Netherlands
Online Store:avantree.com/eu; amazon.nl; www.bol.com; www.prifri.be;
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Australia
Online Store:avantree.com/au; www.amazon.com.au;www.ebay.com.au;
www.radioparts.com.au;Gadgets4Geeks.com.au
Warehouse: Amazon AU warehouse
Estimate Delivery Time: 3-7 Business Days
Free Shipping Rule: free shipping ≥ A$29.99
Shipping Fees: A$5 for order < A$29.99
New Zealand
Online Store:avantree.com/me
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: $5 for order <$29.99
Singapore
Online Store: avantree.com/me; www.lazada.com.sg; amazon.sg
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: $5 for order <$29.99
UAE
Online Store:avantree.com/me
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: $5 for order <$29.99
Israel
Online Store:avantree.com/me;www.netbitct.co.il;
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: $5 for order <$29.99
Japan
Online Store:avantree.com/me; www.amazon.co.jp; shopping.yahoo.co.jp
Warehouse: China warehouse
Estimate Delivery Time: :10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.9
Shipping Fees: $5 for order < $29.9
South Korea
Online Store:avantree.com/me;www.gmarket.co.kr
Warehouse: China warehouse
Estimate Delivery Time:10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.9
Shipping Fees: $5 for order < $29.9
Thailand
Online Store:avantree.com/me;
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.9
Shipping Fees: $5 for order < $29.9
Malaysia
Online Store:avantree.com/me; www.shopee.com.my
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Offline Stores: POWER CELLULAR ACC. SUPPLY Malaysia
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: $5 for order <$29.99
Russia
Online Store:avantree.com/me; www.avantronics.ru ; https://smartiq.ru
Warehouse: China warehouse
Estimate Delivery Time:10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.9
Shipping Fees: $5 for order < $29.9
Switzerland
Online Store:avantree.com/me; www.matsmobile.ch; www.aliexpress.com
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Offline Stores: CarCom www.carcom.ch
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: $5 for order <$29.99
Hong Kong SAR China
Online Store:avantree.com/hk;
Warehouse: China warehouse
Estimate Delivery Time: 3-7 Business Days
Free Shipping Rule: free shipping ≥ HKD$99
Shipping Fees: HKD$20 for order < HKD$99
South Africa
Online Store:avantree.com/za;
Warehouse: South Africa warehouse
Estimate Delivery Time: 3-7 Business Days
Free Shipping Rule: free shipping ≥ R$499
Shipping Fees: R$90 for order <R$499
Mexico
Online Store:amazon.com.mx; www.mercadolibre.com.mx
Warehouse: US Amazon warehouse
Estimate Delivery Time: 3-10 Business Days
Taiwan
Online Store:avantree.com.tw; tw.buy.yahoo.com; www.eclife.com.tw;
Warehouse: Taiwan warehouse
Estimate Delivery Time:3-7 Business Days
Offline Stores:
1. yardiX shuwei shangpinguan No.400 Huanbei Road, Zhongli, Taoyuan, Taipei;
2. Fayake Taipei Nanxi Store The 9th Floor, No 12 Nanjing west road, Taipei;
3. Avantree QIqu guan (Chuqu guan) No 400 Huanbei Road,Zhongli, Taoyuan Taipei
Free Shipping Rule: free shipping ≥ NT$149
Shipping Fees: NT$80 for order <NT$149
Others (Not Listed)
Online Store:www.aliexpress.com;
Warehouse: China warehouse
Estimate Delivery Time: 15-25 Business Days
Remarks:
1. Warranty is 24M for orders from avantree.com
2. Items purchased from other authorized distributor channels will be entitled to 12m warranty, and extendable to 24m upon warranty registration within 30 days from date of purchase
3. Not all stores/sellers from the links above are authorized resellers.Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Other Order Related Questions
If you have any questions about placing orders, shipping countries, tracking information, or others. Please check here for more information.
- Are there any promotions or discounts?
Generally, a new user can enjoy the 5% discount after registration.
If we have any promotion campaigns, you could find it easily on our home page.
Or you can contact our support team support@avantree.com for more information.
Was this article helpful?> - Can I change the delivery address?
Sorry, you can not change the delivery address once you place the order. If you would like to ship to another address, you could choose to cancel the current order and place a new order instead.
Was this article helpful?> - Can not place an order with a credit card?
The billing address you filled in might not match the actual credit card billing address, please check if you fill in the correct address.
If it shows “Error Code: 2046 declined”, which means the bank does not support debiting, and you need to contact the bank. You could try with another card or pay by PayPal.
Credit card payment does not support AMEX. Maybe you can change another credit card (Visa or Master)or pay with Paypal.
Was this article helpful?> - How long will the tracking number be available after shipping?
The tracking number for the orders will be notified by email within 1-3 working days after delivery. (Note: For some orders from the US, EU, UK, CA, AU, we are not able to provide a tracking number due to FBA shipment. It usually will take 3-5 business days to deliver to you after you receive the shipment notification.)
Was this article helpful?> - How to buy the accessory?
Method 1
You can search the accessory name in the search box and try to find what you want to buy. For example, you can type “AS9P earpads” in the search box, and click the “products” button on the search result page. Then it will display all the related products for your option.
Method 2
Find related accessories on the product page.
Method 3
Go to the product support page, finding the "accessories bar" and click it.
Contact support@avantree.com for more information.
Was this article helpful?> - Unable to submit Product/Warranty registration or unsuccessful registration?
All products bought from avantree.com are automatically registered and covered by our full 24-month warranty. No registration needed. For orders purchasing from other marketplaces, our support team will contact you and confirm your registration manually by email when you can’t register successfully. If not, please contact our support team support@avantree.com directly.
Was this article helpful?> - When will the out-of-stock products be available?
You can contact our support team support@avantree.com for the specific delivery time redirectly.
Was this article helpful?> - Why is there not “Add To Cart” Button?
There won’t be an “Add To Cart” or “Buy Now” button on the page when the product is out of stock, and you can not place an order.
Was this article helpful?>
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Are there any promotions or discounts?
- Product/Warranty Registration Questions Has question about product registration? Please Check below.
- How to find order numbers for your Amazon or Walmart orders?
Product Registration Link: https://avantree.com/product-registration
If you’re not sure the order number for your Amazon/Walmart Order, you can follow this guide to find it out.
Amazon order
Method 1:
1. Login into Amazon and click the right-top-corner button “Account&List button”.
2. Find and click the button “orders” under “Your Account”.
3. You can see all orders you placed on Amazon. Locate to the order in which you purchase Avantree products and find the order number at the right top corner of that order.
Method 2:
You can find the order number in the order confirmation email from Amazon after placing the order.
Walmart Order
Method 1:
1. Login into Walmart and click the button “Account” at the right-top corner.
2. Find and click the “Track Order”
3. You can check the order you placed in the purchase history. Locate to the order in which you purchase Avantree products and find the “order number” on the bar under the purchased date.
Method 2:
You can find the order number in the order confirmation email from Walmart after placing the order.
Was this article helpful?>
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to find order numbers for your Amazon or Walmart orders?
- Why am I always being redirected to the wrong store
If you have the problem of being redirected to the wrong store and unable to place an order when you visit avantree.com, the first thing you can try is to switch to another web browser. If that does not work, here are two methods for you to solve the issue.
Method 1. Visit our site in an Incognito window of your browser. We will take Google Chrome as an example to show you how to open an Incognito window.
Note: If you are using other browsers, please refer to the settings process of chrome above.
Step1. Open the Chrome browser and click on the top-right menu, then choose the "New Incognito Window" option.
Step2. Type the Avantree website address into the Incognito window to visit our site. Now you should be able to see our store!
Method 2: Clear your browser's cookies. We will use Google Chrome as an example to show you how to find and clear browsing data (cookies). Note: If you are using other browsers, please refer to the settings process of chrome above.
Step1. Open the Chrome browser and click on the top-right menu. Choose "History", and another menu will appear to the side. Then click "History" on the left.
Step2. Click "Clear browsing data" on the left menu, then select the time range, and make sure all the boxes are checked. Lastly, click "Clear data" to submit. Now you should be able to see our store!
If you still have problems, please feel free to contact us via support@avantree.com.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - What Kind of Customer Support does Avantree Offer?
Avantree offers the following customer support to help you make the best of our products?
Online DIY Support
1. Visit Product Page - you can find product comparison info, accessories link, Support page link.
2. Product Support page - Guide, Troubleshooting, Q&A Session for each product. (FromAvantree.com > Use Top Right Magnify Class to Search your Product Name > Click Product > Click Support button on the right product > check relevant info on page)
3. Product Video Guide - Step by step (from youtube.com > search product nameAgent Support
1. Submit a Ticket OR File a Claim (1 working day reply)
2. Send an email to support@avantree.com (1 working day reply)
3. Book a call or Screensharing Online Clinic with us and let an agent help you in real-time.
4. Live Chat with Agent (Pacific Standard Time, Mon-Thur 9 am-11 pm, Fri, 9 am-5 pm)
5. Telephone Support (Local Number here)
6. Join our Daily Live Online Zoom Clinic to speed up the troubleshooting process (Time: 11 am - 12 pm PST/ 2-3 pm EST /7-8 pm GMT; 10-15 min for each clinic)Avantree offers the following native language support?
English
Spanish
Italian
German
French
ChineseSee more details in Warranty Policy and RMA Policy
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top
- What's Avantree RMA Procedure / Policy?
- $9.99
- $99.99
Register your product to get a full 24-month warranty.