Replacement claim and product issue identification

Help us understand what happened.

A few specific details will help our support and engineering teams separate a compatibility issue from a product failure and get you the right solution faster.

5–7 min to complete 4 steps product, setup, issue and contact
1

Product and purchase

First, tell us exactly which earbuds you have.

Who is completing this form?
Which product do you have? Required

Check the packaging, product label or cable tag. If you cannot find it, leave this blank.

2

Device and connection

Compatibility often depends on the exact device and adapter.

How are the earbuds connected? Required
3

What happened?

The timeline and a few quick checks help pinpoint the cause.

Did the earbuds ever work normally with this device? Required
Which issues are you experiencing? Select all that apply
Quick checks

These two results are especially useful to our technical team.

Please make sure the link can be opened by our support team. Do not include passwords or sensitive personal information.

4

Contact details

So our support team can follow up with the right next step.