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Interactive Setup Guide

Select your language below to open the full setup guide (IUG).

See more support options below:

Support • Fast answers first

Get Help in 60 Seconds

Start with a quick compatibility check, then pick what you’re trying to do. No long reading.

1) Quick Compatibility Check

Before you troubleshoot, confirm your device & model.

Compatibility Checker placeholder
Paste your live checker here (brand/model dropdown + result).
Goal: show ✅ Supported / ⚠️ Limited / ❌ Not supported within the first screen.

2) What are you trying to do?

Connect (Hearing Aids / Earbuds / Headphones)

Pairing steps + the most common “can’t find device” fixes.

No Sound / Choppy Audio

Audio source, cables, mute states, and quick resets.

Delay / Lip-Sync

When to use LE Audio vs Classic Bluetooth, and TV settings.

Firmware / Updates

Update steps and what changes after updating.
Ask a human Quick FAQ Warranty & Accessories

Tip: keep each section short. Link out to long docs only when needed.

Recommended Path

Most users solve it with these 3 steps:

  1. Run the compatibility check
  2. Follow the correct connection mode (LE Audio / Auracast / Classic BT)
  3. If still stuck: quick reset + contact support
Common mistake
Users often follow the wrong setup path (e.g., Classic Bluetooth steps for LE Audio devices). This page forces the right choice early.

If you’re deciding what to buy

Don’t guess. Use the checker first, then compare 2–3 recommended options.

Browse Auracast options

Connect

Pick the mode that matches your device. Wrong mode = wasted time.

LE Audio / Auracast devices (recommended when available)

Use LE Audio / Auracast mode if your earbuds/headphones/hearing aids support it. It typically reduces delay and improves clarity.

Add your exact steps here (short: 4–6 bullets). Link to full guide if needed.

Classic Bluetooth devices (fallback)

Use Classic Bluetooth when your device does not support LE Audio.

Key note: microphone behavior / SBC / one-device-at-a-time (keep it honest & short).

No Sound / Choppy Audio

Try these in order (most fixes happen in step 1–2).

  1. Confirm the audio source is playing through the correct output (TV / PC sound settings)
  2. Re-seat cables / check TRS/TRRS / ensure the source isn’t muted
  3. Reconnect the receiver/headphones (power cycle both sides)
  4. Reset and re-pair if the device shows “connected” but no audio

Delay / Lip-Sync

If you hear echo with TV speakers, use one of these options:

  • Turn off TV speakers (most reliable)
  • Or adjust TV “Audio Delay” / “AV Sync” if available
  • Prefer LE Audio / Auracast over Classic BT when supported

Firmware / Updates

Updates can add features and fix compatibility issues. Keep it simple:

  1. Download firmware tool
  2. Connect device to computer via USB
  3. Run update → wait for completion
  4. After update: reset + re-pair
Go to Firmware Updates

Quick FAQ

“Is it compatible with my hearing aids / earbuds?”

Use the Compatibility Checker at the top of this page. If your model isn’t listed, contact us and we’ll verify.

“Which version / mode should I use?”

Choose LE Audio / Auracast when your device supports it. Otherwise use Classic Bluetooth as fallback.

“I still have questions.”

Click “Ask a human” below and tell us your device model + what you’re trying to do. We’ll reply with the shortest path.

Accessories & Warranty

Keep this page focused: accessories links + warranty policy + how to claim.

Warranty Accessories

Ask a human

Fastest resolution if you include: device brand/model + your audio source (TV/PC/phone) + what you tried.

Contact Support Book a call

Optional: embed your Formspree widget here as well, for “still stuck” users.

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