TV NO SOUND TROUBLESHOOTING
TV headphones,
but no sound?
We’ll check your TV audio setting, cable, and headphone connection—one step at a time.
◷ About 3 minutes1
YOUR PRODUCT
Which set do you have?
2
YOUR CONNECTION
How are the headphones connected?
What cable connects your TV to the transmitter?
Match the shape at both ends—the TV port must be labeled OUT or ARC.
3
YOUR TV
Choose your TV brand
4
WIRELESS CONNECTION
Look at the headphone blue light
Is the blue light solid (not flashing)?
Solid blue means the headphones are connected to the transmitter.FINAL CHECK
Play a TV channel. Can you hear sound now?
Sound on TV channels but not Netflix or Prime Video? Set the app or streaming device audio to PCM / Stereo. See illustrated steps ↗
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Venucast
— Assistive Listening, Instant Venue Audio & Guided Tour Systems.
Assistive Listening
Instant Venue Audio
Guided Tour
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