Reverb Product Support

When using the set with PC, just turn on the headphones and plug the USB dongle into the USB port of your PC, and they will auto pair to each other.

After they're paired, please check your PC sound settings and make sure the headphones are chosen as the audio input and output device on your PC as well as in the meeting software: 

If you are using Windows system, please refer to the following pictures to check the Settings:

If you are using MacOS, please refer to the following pictures to check the Settings:

For meeting Apps like Skype or Zoom, please check within the app settings as well:

Important Tip: Please make sure that you closed all similar apps that might be using your microphone, like FaceTime.

Step 1: Unplug the dongle

Step 2: Put the earbuds into pairing mode

Press and hold the "PAIR" button for 4 seconds until the light on charging case flashes blue.

Step 3: Connect/Pair the Headphone to Bluetooth on Your Device.
On your device, locate the Bluetooth settings and make sure that Bluetooth is turned on. Find the headphone  “Avantree Reverb” and select it to pair them up.

Once connected, the LED on the headphones will occasionally flash BLUE and the headphones will show as connected on your device. The voice prompt will say "Connected" to indicate connection.

Step 1: 

The dongle and the earbuds set are paired and connected together by factory default . They will automatically connect with each other once they're turned on.

First, plug the C81 dongle into the PS5's USB C port. 

Then, open the Reverb earbuds charging case. 

Keep them close together. After a few seconds, they'll connect, indicated by a solid LED from the dongle.

If the dongle or earbuds don't enter pairing mode automatically, you'll need to manually enter them into pairing mode. Here's how to do so:

For the C81 dongle, press and hold the Multi Function Button (MFB) for a few seconds until the LED starts flashing.

For the Reverb earbuds, press and hold the PAIR button on the case for a few seconds until the LED starts flashing.

Note: If you're using a smart TV, you may receive a notification or alert on the TV when the dongle is in pairing mode, asking if you want to connect the dongle to the TV. You must DENY this connection. Read more: How to get my Avantree TV Headphones / Transmitters to work well with my Smart TV?

Step 2:

Once the Reverb earbuds and dongle are connected with each other, go into your PS5's sound settings.

Set the Avantree Reverb as the Output Device and the Input Device in the PS5's sound settings.

If you want to use game chat with the Reverb earbuds, you need to put the Dongle into Talk mode (indicated by a solid WHITE LED, as opposed to solid BLUE, which is music mode).

To switch between modes, double-click the MFB on the C81 dongle. Don't forget to set the PS5's sound settings as illustrated above.

Note: You may find that the Reverb's volume decreases when switched to Talk mode. To increase the volume, hold the button on the right earbud.

• Reverb Earbuds
• Reverb Charging Case
• C81 USB Dongle
• USB C to A adapter
• USB C charging cable
• 2 Sets of Earbud Tips

Earbuds LED indicators

Charging Case LED indicator

1.1. Charge the earbud

If you hear the voice prompt say "Battery low", you will need to charge your earbuds. Place the earbuds back onto the charging case and close the case.

It takes about 1.5 hours to fully charge the earbuds in the case.

When they are fully charged, each earbud can play up to 7 hours. 

When they have been charged for 10 mins, each earphone can play up to 1.25 hours.

1.2. Charge the case

When you see the LED on the leftmost flashes BLUE – the case is LOW on battery. Please charge the case with the USB Type-C cable we provided and any DC 5V, 0.5-2A power sources.

A fully charged case can charge the earbuds about 3 times, providing up to an additional 30 hours of play time.

Reset if the earbuds cannot connect properly with your device.

1. Place the earbuds into the charging case and keep case lid open.

2. Press & hold "PAIR" button on the case for 10 seconds until the LED indicators on earbuds turn White for about 2 seconds.

3. Now the reset is done. Wait for the earbuds to start flashing BLUE again.

4. Clear the pairing history of the source device - Cellphone, Tablet, PC, Bluetooth Transmitter.

Related knowledge:
1. Bluetooth device normally auto-reconnects to its LAST paired / connected device. You might need to make sure the previous used device are Bluetooth-off to avoid interference.
2. It is important to Reset both Bluetooth sender and receiver. In case of cellphone / PC, you can turn off its Bluetooth function and turn it back on.
3. If still not working, you can email us (support@avantree.com) . We will help you to fix it.

Insert to your ears and adjust for best fit

In Windows 11, there is a USB Power Saving setting that is on by default. Turned it off, and the headset should be staying connected now.

Have you received feedback from others on the call about the sound quality of your microphone? To ensure that your headphones performs at its best, we have compiled some troubleshooting steps for you.

1. Properly insert the earbuds into your ears, as shown in the picture. Wearing them incorrectly can cause the microphone to not pick up your voice clearly.

2. Close all other similar apps on your device that may be using the microphone, such as FaceTime, Zoom, Teams, Discord, etc. Ensure that they are completely closed, and avoid using more than one audio or meeting app at the same time. This can cause the system to become confused and lower the microphone quality.

3. If you're using a USB dongle, ensure that it's plugged directly into the computer and not into an external device like a monitor. Unplug and plug the dongle back in, then restart your computer and headphones to get the microphone working.

4. Please make sure to set the "Input" in the "Sound Settings" of both the operating system and communication software like Microsoft Teams to "Reverb". Otherwise, the system may default to other devices, such as the built-in microphone of your laptop.

5. If you're listening to music and chatting at the same time, the sound quality may be poor as the 130T does not support the FastStream codec. Please refer to this FAQ for more information - Bad Sound Quality During Chats

Additionally, the Reverb's call quality is good in a quiet environment but not as good in noisy environments. Therefore, it's recommended for indoor use, such as office conference calls.

If the above steps do not resolve the issue, please contact our support team at support@avantree.com for further assistance.