Open the Oticon app
Open the latest version of the Oticon app on your phone.
Using Intent? Update to firmware 1.3.0 or newer before starting.
OTICON HEARING AIDS · AURACAST GUIDE
Listen to Auracast broadcasts.
Choose your Oticon hearing aid first. We’ll show the right way to join nearby Auracast audio.
Intent · firmware ≥ 1.3.0
Zeal
Start with your exact model. Auracast setup differs by hearing aid and phone support.
MATCH YOUR HEARING AID
Choose your Oticon hearing aid model
Find your exact model below. Selecting the matching card shows only the setup steps that apply to you.
Model not listed?Choose Model not listed above.
SETUP PATH
Using the Oticon app
Use the latest version of the Oticon app.
Tap More Options
Tap the three-dot button at the bottom-right of the app screen.
Tap Auracast broadcast
Choose Auracast broadcast from the More menu.
Select a broadcast
Choose the nearby broadcast you want to hear.
Adjust volume
Set the broadcast to a comfortable listening level.
SETUP PATH
Use an Auracast receiver
For hearing aids that do not receive Auracast directly.
WIRED HEADPHONES
AuraClip + wired headphones
Join the broadcast with AuraClip, connect wired headphones and adjust the listening volume on the receiver.
View AuraClip →T-COIL OPTION
AuraClip + T-coil neck loop
Connect a compatible T-coil neck loop to AuraClip and switch your hearing aids to their telecoil program.
View AuraClip →AURACAST HEADPHONES
Listen with Aria Aura
When your hearing aids cannot join directly, take them off and join the broadcast with Aria Aura.
View Aria Aura →SETUP PATH
Use Auracast Assistant
Use your phone’s built-in Auracast Assistant when both the phone and hearing aid are supported.
Confirm phone support
Check that your phone offers Auracast Assistant and supports your exact hearing aid model.
Open Auracast Assistant
Open the Auracast or broadcast-audio controls in your phone settings.
Choose the broadcast
Select the nearby broadcast. Success means its audio plays through your hearing aids.
If your model or phone is not listed as supported, return to the model cards and choose Model not listed above.
TROUBLESHOOTING
Common issues
Match what you hear, try the action, then check the expected result.
01No sound
Recognize: the broadcast appears selected, but your hearing aids are silent.
- Confirm the Auracast broadcast source is powered on.
- Move closer, rescan in the Oticon app and raise broadcast volume.
Expected: broadcast audio plays through both hearing aids. If it does not, restart the broadcast source and repeat the scan.
02Not hearing clearly
Recognize: broadcast audio plays, but it is difficult to understand.
- Set broadcast volume to a comfortable level.
- Reduce nearby background sound when possible.
Expected: the broadcast becomes clearer without uncomfortable loudness.
03Hearing echo or delay
Recognize: the same broadcast reaches you through your hearing aids and a nearby speaker at different times.
- Mute the nearby speaker, such as a TV speaker.
- Use one listening path at a time.
Expected: only one synchronized audio path remains.
STILL NEED HELP?
Get the right help for Oticon hearing aids.
For the fastest answer, start with a product-specific support ticket. Include your Oticon model, phone model, broadcast name, and what you see in the Oticon app.
Submit an Oticon hearing aid support ticket
The form accepts photos or screenshots and helps the support team identify the correct setup path.
Start support request →DON'T WANT TO SUBMIT A TICKET?
Talk to a real support agent.
REFERENCE
Models and compatibility
This guide covers Intent (firmware 1.3.0 or newer) and Zeal. For model-specific updates, use current Oticon documentation and software.