Open the myPhonak app
Use myPhonak version 7.5 or newer on your phone.
Install or update the app if needed.
Check your Phonak model
Direct Auracast
- Audéo EON R
- Audéo EON Sphere
- CROS EON*
Don’t see your model?
Your model may not support Direct Auracast.
See other ways to connect →
Get the broadcast QR code
Use the QR code for the Auracast broadcast you want to hear.
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At a public venue
Church, theater, or another venueAsk staff for the broadcast QR code.
Continue to myPhonak -
Using my own Avantree or Venucast transmitter
Which transmitter do you have?
I’m not sure
Check the model name on the label on your transmitter. If your model isn’t listed, contact support.
Get the broadcast QR code from Avantree Updater, the firmware update tool.
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Download and install Avantree Updater on your Windows or Mac computer.
Then open it.
Open this guide on your computer, then click Windows or Mac below to download.
Already installed? Open Avantree Updater and continue to the next instruction.
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Connect to your computer with a USB data cable.
Plug C82 Aura directly into your computer’s USB-C port. For a USB-A port, use a compatible USB-A adapter.
Updater example. Look for your transmitter’s model name when it’s detected. Transmitter not detected? The cable may be charge-only. Try a USB cable that supports data transfer.
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In Avantree Updater, click Advanced.
In Avantree Updater, open Advanced if the tab is available.
The broadcast QR code appears on screen.
If a broadcast QR code appears, use it with myPhonak. If you don’t see one, check the Audikast 4T setup guide or contact support.
Updater example. Scan the broadcast QR code shown in your own updater. Keep the QR code. In Avantree Updater, click Export QR code to save the image. You can also print it for easy scanning later. If you change the broadcast name or passcode, the QR code changes too. Click Export QR code again to save the new image.
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Need help? Contact support.
Join with myPhonak
Change QR code optionOpen Auracast Assistant
In myPhonak, open your hearing program.
Tap Join an Auracast broadcast.
Can’t find it? Go to Devices → Streaming → Auracast Assistant.
Scan the broadcast QR code
Tap Scan QR code. Allow camera access if asked.
Point your phone’s camera at the broadcast QR code from venue staff or your own transmitter.
If the QR code is saved on this phone, open it on another screen or print it, then scan it with myPhonak.
Join the broadcast
Tap Join broadcast.
Connected: You hear the broadcast and myPhonak shows the Broadcast program. No sound?
Reconnect your transmitter or rejoin
Transmitter still connected to your computer? Unplug it and reconnect it to your TV or other audio source. Start playback.
If the broadcast disconnects
In range? Your hearing aids try to reconnect for 10 seconds.
If needed, select the Auracast broadcast program in myPhonak.
Phonak’s reconnection guide ↗Cannot find Auracast Assistant? Check the supported models.
REFERENCE
Official Phonak guidance
Compatibility and features
Joining and recovery
App screenshot
