PHONAK HEARING AIDS · AURACAST GUIDE

Listen to Auracast broadcasts.

Choose your hearing aid, then follow the right listening path.

Start Setup Fix a problem

SUPPORTED MODELS

Audéo EON RAudéo EON SphereCROS EON*

Phonak EON CROS and compatible EON hearing aid

STEP 1 · MATCH YOUR MODEL

Choose your Phonak hearing aid

SUPPORTED AURACAST HEARING AIDSAudéo EON RAudéo EON SphereCROS EON*Join with myPhonak*CROS EON pairs with Audéo EON.

ANY PHONAK HEARING AIDUse Auracast headphonesListen without your hearing aids.

OTHER PHONAK MODELSUse an Auracast receiverUse wired headphones or a T-coil neck loop.

STEP 2 · JOIN THE BROADCAST

Join with myPhonak

Get the myPhonak app

Install or update myPhonak on your phone. Version 7.5 or newer is required.

Get myPhonak ↗

Open Auracast Assistant

In myPhonak, tap Devices → Streaming → Auracast Assistant.

Scan the QR code

Tap Scan QR code, then point the camera at the broadcast QR code.

Join the broadcast

Tap Join broadcast.

Connected: You hear the broadcast and myPhonak shows the Broadcast program. No sound?

Cannot find Auracast Assistant? Check the app and model requirements.

Already joined, or using Android?

FIX A PROBLEM

Get the broadcast playing again.

I scanned the code but hear nothing

Try these in order:

Move closer to the transmitter.
Make sure the broadcast is still running.
Raise the hearing-aid volume in myPhonak or with the hearing-aid buttons.
Leave the broadcast, then tap Try again.

It is fixed when: myPhonak shows the Broadcast program and you hear the audio.

The broadcast disconnected

The hearing aids try to reconnect for about 10 seconds while still in range. If they do not:

Long-press the hearing-aid push button to return to the first manual program, the Auracast program; or
In myPhonak, change the hearing-aid program back to the saved Broadcast program.

My phone volume buttons do not change the sound

This is expected for Auracast broadcast audio. Adjust volume with the hearing-aid buttons or the volume control in myPhonak. The phone's volume buttons do not control the broadcast stream.

I cannot find Auracast Assistant

Try these checks:

Update myPhonak to version 7.5 or newer.
Confirm your hearing aids are one of the compatible EON models listed above.
Reconnect the hearing aids in myPhonak, then open Devices → Streaming again.

If it is still missing: ask Phonak or your hearing care professional to confirm support for your exact model.

ALTERNATIVE LISTENING PATH