Boom mic for Alto 1060

Top Questions

• Why is the Avantree headphones' microphone not working with my PC? (e.g. Zoom / Teams)

  Before you start, please ensure your boom microphone is NOT muted.
  RED dot = muted / No RED dot = unmuted.
  
  
  
  If the Microphone does not work well, please start with a diagnostic test with your cellphone first. If it works well with your cellphone, but not with computer, it might be a driver or settings issue. Please continue troubleshooting:
  
  Step 1: Check if the headphone is connected via both voice and music.
  Go into your Bluetooth menu and see if it shows connected both "voice" and "music", if you can not see "voice", you might not be able to use the microphone, please delete the paired history on your computer, reset the headphone and try to pair them again.

  
  Step 2: Check your computer sound settings.
  Visit your Sound Settings tab and make sure the Avantree headphone is chosen as the input and output device:

  
  Step 3: Check the meeting Software Sound / Audio Settings.
  If you're using a meeting software such as Skype or Zoom, please also check the Audio & Video Settings within the software and make sure the Microphone input device and the Speaker out device are choosen as the Avantree headphone:
  
  
  Important Tip: Please make sure that you closed all other similar apps that might be using your microphone, like Face Time. 

  Here are some more troubleshooting steps you can try to fix the issue:

  • Make sure ALL other audio APPS are completely CLOSED. Do not use more than one AUDIO APP at the same time. Your Windows system might get confused (Most issues are here). 
  • If you are using more than one monitor, make sure you plug the USB into the DOCK rather than into one of the monitors. 
  • Make sure you turn off any other devices that previously paired and connected with your headphones via Bluetooth. 
  • Try to RESTART your computer and try again in case the computer's input / output audio settings got confused. 

  The following links can also be helpful if you have similar situation:
  - The microphone stops working randomly. Please go to this link;
  - The connection is not available or unstable that you hear noise or your voice is cutting out and sound quality is bad on a call, please go to this link.

  If you use Avantree DG80 with Avantree Aria me, please upgrade the firmware of DG80 first to get the mic work.

  Note: If you are having trouble with your Bluetooth Headphones' Microphone while connected via your Computer or Laptop's built-in Bluetooth, we recommend trying our DG10 Bluetooth Dongle. It's plug-and-play with no driver installation required, making connecting a breeze.
  
  If problem still can not be solved, please feel free to contact our support team at support@avantree.com. We will help to fix this.
  
  You can also choose to fill this Mic not working issue RMA form to let us help further on it if a phone call or Zoom meeting is not convenient:
  RMA Verification Form - Microphone Not Working Well

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  Still need help? Please email us at support@avantree.com

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