Aria Line M

Top Questions

• Why can't others hear me clearly?

  Have you ever had others on the call complain about the sound quality of your microphone? Try these troubleshooting tips to fix the issue.

  Please make sure that you close all other similar apps on your device that might be using your microphone, like Face Time, Zoom, Teams, Discord, etc. Make sure that they are completely CLOSED. Do not use more than one audio or meeting app at the same time. Your system might get confused and lower the microphone quality.

  

  Please use one meeting app, only one.

  If others can’t hear you at all, your mic may be muted. Check the mute/unmute button on the in-line remote and make sure that the mic isn’t muted. Similarly, check your meeting software and make sure that you aren’t muted.

  Another thing to check is whether the boom mic is plugged in properly. The boom mic cable needs to be plugged in a particular way in order to work. Please try unplugging the boom mic cable, and then plugging it back in.

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• Aria Line M No Sound / Not Working / Static Noise

  If you can't hear anything when using the headphones with your PC, try using a different 3.5mm AUX cable to connect to the PC. If your other cable fixes the issue, please contact Avantree Support and we'll provide a replacement cable.

  If you are using the extension coil cord or one of the adapters, it’s possible that it’s not properly connected. Double check your connection and make sure that it is fully connected. You may need to press it hard to connect. See pictured:

  

  If you are using the headphones with your TV, unplug & plug back in your connecting cable from your TV. This will make some TVs recalibrate its signal, and often solves the issue. Another thing: please check and see if there is something plugged into the HDMI ARC port on your TV. For most TVs, when something is plugged into the ARC port, its other audio output ports will automatically be muted. Please switch to another HDMI port.

  Additionally, you can try using the included “Mic to audio adapter for TV” to connect to your TV. Attach the adapter onto the cable, and then insert it into your TV. This may solve your issue.

  If you are using the headphones with your AVR that's using ARC, please consider switching to Digital Optical instead.

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• How Do I Clean And/or Change the Earpads?

  Proper daily maintenance of the earpads can make them last longer, ensuring the best sound. Here are some tips on how to safely clean your earpads.

  1. Keep the earpads dry.

  2. Regularly wipe the inside of the earpads with a soft and dry cloth or brush to remove any dust, earwax, or skin oils.

  3. You may also use tools like a cotton swab or small brushes with soft hair, such as toothbrushes.

  4. The earpads can be removed from the headphones for easier cleaning.

  To remove the earpads, simply pull up on the earpad until it comes off. To replace them, gently push down on the earpad on all sides until it is securely in place.

  

  Please feel free to contact us at support@avantree.com if you need any help.

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• What Is the Sound Signature Like? Bass, Treble Heavy, or Balanced

  The Aria series of headphones have a balanced sound signature, for audio with warmth and depth. This profile sounds lively, making it ideal for a wide range of vocal and musical genres.

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