Connect your hearing aids
Pair your Widex hearing aids with the supported Android phone.
Look for: your hearing aids show as connected.WIDEX HEARING AIDS · AURACAST GUIDE
Listen to Auracast broadcasts.
Choose your Widex hearing aid first. We’ll show the right way to join nearby Auracast audio.
Allure · firmware 5.1.20 or later
Start with your exact model. Auracast setup differs by hearing aid and phone support.
MATCH YOUR HEARING AID
Choose your Widex hearing aid model
Find your exact model below. Selecting the matching card shows only the setup steps that apply to you.
Model not listed?Choose Model not listed above.
SETUP PATH
Using Android Auracast Assistant
Available on newer Android phones; the source guide uses a Samsung Galaxy S24 as its example.
Follow these 4 steps
Open Bluetooth settings
Open the phone's Bluetooth settings, then select your connected hearing aids.
Look for: the Auracast listening option.Tap “Listen to Auracast broadcast”
Let the phone scan for nearby broadcasts.
Look for: the broadcast you want appears in the list.Select the broadcast
Tap the broadcast name to join.
Success: broadcast audio plays through your hearing aids.SETUP PATH
Use an Auracast receiver
For hearing aids that do not receive Auracast directly.
WIRED HEADPHONES
AuraClip + wired headphones
Join the broadcast with AuraClip, connect wired headphones and adjust the listening volume on the receiver.
View AuraClip →T-COIL OPTION
AuraClip + T-coil neck loop
Connect a compatible T-coil neck loop to AuraClip and switch your hearing aids to their telecoil program.
View AuraClip →SETUP PATH
Use Auracast headphones
An alternative when direct hearing-aid reception is unavailable.
AURACAST HEADPHONES
Listen with Aria Aura
Take off your hearing aids and join the Auracast broadcast directly with Aria Aura.
View Aria Aura →TROUBLESHOOTING
Common issues
Match what you hear, try the action, then check the expected result.
01No sound
Recognize: the broadcast appears selected, but your hearing aids are silent.
- Confirm the Auracast broadcast source is powered on and broadcasting normally.
- Confirm the hearing aids remain connected to Android, move closer, rescan in Auracast Assistant and raise streaming volume.
Expected: broadcast audio plays through both hearing aids. If it does not, restart the broadcast source and repeat the scan.
02Not hearing clearly
Recognize: broadcast audio plays, but room sound makes it difficult to understand.
- Set streaming volume to a comfortable level.
- Lower the hearing-aid microphone or surroundings level when that control is available.
Expected: the broadcast becomes clearer without uncomfortable loudness.
03Hearing echo or delay
Recognize: the same broadcast reaches you through your hearing aids and a nearby speaker at slightly different times.
- Lower the hearing-aid microphone or surroundings level.
- Mute the nearby speaker, such as a TV speaker.
- Use one listening path at a time.
Expected: only one synchronized audio path remains.
STILL NEED HELP?
Get the right help for Widex hearing aids.
For the fastest answer, start with a product-specific support ticket. Include your Widex model, firmware version, Android phone model, the broadcast name, and what you see in Auracast Assistant.
Submit a Widex hearing aid support ticket
The form accepts photos or screenshots and helps the support team identify the correct setup path.
Start support request →DON'T WANT TO SUBMIT A TICKET?
Talk to a real support agent.
REFERENCE
Models and compatibility
This guide covers Widex Allure with firmware 5.1.20 or later and a compatible Android phone with Auracast Assistant. Confirm your exact hearing-aid model, firmware, and current phone support before setup.