Audikast 3 Setup Guide

Play a TV program, then match the lights on Audikast 3 below.

Still silent? Contact Support with your TV and headphone models, cable type, and which connection light and OPT or AUX light are on, their colors, and whether they flash. Include what you tried.

For a setup that worked before, switch off Audikast 3 and both headphones. Start Audikast 3 first, then headphones 1, then headphones 2.

1. Turn off Bluetooth on nearby phones previously used with the headphones.
2. If reconnection fails, put the headphones in pairing mode. Hold the matching Audikast 3 headphone button for about 5 seconds until the matching connection light flashes red and blue.
3. Keep them within 3 ft / 1 m and wait for the matching connection light to turn solid blue. Test TV sound.

Still failing after one retry? Clear saved pairings once. If the buttons or lights do not respond, contact Support with a short video rather than repeating the reset.

Speech does not match the picture

Bluetooth delay depends on the headphone codec and TV processing. Both devices need the same supported low-latency codec. An aptX label alone does not guarantee lip sync; AirPods may still have noticeable delay.

Check which codec light is on: SBC, AD, APTX or LL. Try the TV’s Lip Sync / AV Sync setting if available; its effect depends on the TV and output.

You hear sound twice

Mute the TV speakers or soundbar temporarily, keeping headphone audio on. If the echo stops, the two outputs are playing at different times. Separate output-delay settings may help, but some combinations cannot be fully synchronized.

Still delayed? Tell Support whether this is lip-sync delay, speaker echo or a difference between two headphones. Include all device models.

Both connection lights can be solid blue even if only one pair plays sound.

1. Keep the same TV program playing. Test each pair alone, with the other pair switched off.
2. If neither plays, follow the TV signal checks. If only one fails, check that pair’s volume and connection.
3. If each works alone, reconnect the first pair and confirm sound. Keep it connected, then add the second pair and test both.

If sound fails again only when both are connected, stop repeating setup. Send Support both headphone models, the Audikast 3 batch number, the two individual test results and a short video of the lights and problem. Two-device compatibility needs checking for that combination.

Start low and change one control at a time.

1. Use the headphone or hearing-aid volume controls, if supported.
2. Press Audikast 3’s center − to reduce volume or + to increase it. These controls work with Optical and AUX.
3. Try the TV remote. If it does not change headphone volume, use Audikast 3 or the headphones. Some Optical outputs have fixed volume; AUX output may follow TV volume.

With two headphones, adjust each pair’s own controls for individual listening levels, where supported. Independent control depends on the headphone models; check both listeners after changing transmitter volume.

Still too loud at minimum? Remove the headphones or hearing aids before further tests. Tell Support the exact models, cable type and which controls change the sound.

This removes Audikast 3’s saved Bluetooth connections. You will need to pair your headphones again.

1. Connect power and switch Audikast 3 ON.
2. Hold the center − and + together for 7 seconds.
3. The connection lights turn pink, then go out. Red and blue flashes show Audikast 3 is back in pairing mode.
4. Pair the first headphones again, then add the second pair if needed.

Connection lights didn’t turn pink, or buttons didn’t respond? Recheck power once, then contact Support with the batch number and a video of the attempt.