Open My Starkey
Open My Starkey version 6.0.0 or later on your phone.
STARKEY HEARING AIDS · AURACAST GUIDE
Listen to Auracast broadcasts.
Choose your Starkey hearing aid first. We’ll show the right way to join nearby Auracast audio.
Edge AI
Omega AI
Start with your exact model. Auracast setup differs by hearing aid and phone support.
MATCH YOUR HEARING AID
Choose your Starkey hearing aid model
Find your exact model below. Selecting the matching card shows only the setup steps that apply to you.
Model not listed?Choose Model not listed above.
SETUP PATH
Using My Starkey
My Starkey app version 6.0.0 or later is required.
Open Stream options
Open the app menu, then choose Stream.
Open Auracast broadcasts
Choose the Auracast broadcast option to scan nearby broadcasts.
Select the broadcast
Choose the broadcast you want. When connected, its audio should play through your hearing aids.
Adjust streaming volume
Set the broadcast stream to a comfortable level.
If room sound competes with the broadcast, lower the hearing-aid microphone or surroundings level when that control is available.
SETUP PATH
Use an Auracast receiver
For hearing aids that do not receive Auracast directly.
WIRED HEADPHONES
AuraClip + wired headphones
Join the broadcast with AuraClip, connect wired headphones and adjust the listening volume on the receiver.
View AuraClip →T-COIL OPTION
AuraClip + T-coil neck loop
Connect a compatible T-coil neck loop to AuraClip and switch your hearing aids to their telecoil program.
View AuraClip →SETUP PATH
Use Auracast headphones
An alternative when direct hearing-aid reception is unavailable.
AURACAST HEADPHONES
Listen with Aria Aura
Take off your hearing aids and join the Auracast broadcast directly with Aria Aura.
View Aria Aura →TROUBLESHOOTING
Common issues
Match what you hear, try the action, then check the expected result.
01No sound
Recognize: the broadcast appears selected, but your hearing aids are silent.
- Confirm the Auracast broadcast source is powered on and broadcasting normally.
- Move closer, rescan in My Starkey and raise streaming volume.
Expected: broadcast audio plays through both hearing aids. If it does not, restart the broadcast source and repeat the scan.
02Not hearing clearly
Recognize: broadcast audio plays, but room sound makes it difficult to understand.
- Set streaming volume to a comfortable level.
- Lower the hearing-aid microphone or surroundings level in My Starkey when that control is available.
Expected: the broadcast becomes clearer without uncomfortable loudness.
03Hearing echo or delay
Recognize: the same broadcast reaches you through your hearing aids and a nearby speaker at slightly different times.
- Lower the hearing-aid microphone or surroundings level in My Starkey.
- Mute the nearby speaker, such as a TV speaker.
- Use one listening path at a time.
Expected: only one synchronized audio path remains.
STILL NEED HELP?
Get the right help for Starkey hearing aids.
For the fastest answer, start with a product-specific support ticket. Include your Starkey model, phone model, the broadcast name, and what you see in My Starkey.
Submit a Starkey hearing aid support ticket
The form accepts photos or screenshots and helps the support team identify the correct setup path.
Start support request →DON'T WANT TO SUBMIT A TICKET?
Talk to a real support agent.
REFERENCE
Models and compatibility
This guide covers Edge AI and Omega AI with My Starkey version 6.0.0 or later. Confirm your exact hearing-aid model supports Auracast before setup.