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Starkey Hearing Aids Setup Guide

Listen to Auracast directly, or use a receiver.

Start Setup →Fix a problem

Step 1 · Find your connection

What can your hearing aids do?

Joining depends on your hearing aids.

Auracast hearing aidsEdge AIOmega AIMy Starkey App 6.0.0+
Firmware 10.3.1+ You can hear music from your phone through your hearing aids You can switch your hearing aids to “T” or “MT”
Not sure about T or MT?

Look for a T or MT setting in your hearing aid app or paperwork. If you cannot find one, ask your hearing care professional.

Step 2 · Join the broadcast

Use My Starkey App

Find and join a nearby broadcast.

1

Open My Starkey App

The Home screen opens.

My Starkey App home screen
2

Tap Menu → Stream

The Stream screen opens.

My Starkey Stream option
3

Tap Auracast

Nearby broadcasts appear.

Nothing listed? Move closer and scan again.
My Starkey Auracast broadcast option
4

Choose a broadcast

Audio starts in your hearing aids.

My Starkey broadcast selection screen
5

Adjust the volume

Set a comfortable stream volume.

Room sound too loud? Lower the microphone or surroundings level.
My Starkey streaming volume screen

Other ways to listen

Choose the receiver that matches your hearing aids.

You can hear music from your phone through your hearing aidsUse Aura C

Aura C receiver plugs into a USB-C phone

Aura C phone hearing aids

  1. Plug Aura C into a compatible USB-C phone.
  2. The phone sends the broadcast to hearing aids already connected by Bluetooth, MFi, or ASHA.

Aura C does not pair directly with hearing aids.

Set up Aura C →

You can switch your hearing aids to “T” or “MT”Use AuraCoil or AuraClip

Switch to T or MT. The neckloop sends the broadcast to your hearing aids.

Troubleshooting

Fix a problem

Choose what is happening.

01Auracast is missing

Problem: Auracast does not appear in My Starkey App.

Cause: the app or firmware may be too old.

  • Update My Starkey App to 6.0.0 or later.
  • Confirm Edge AI or Omega AI firmware is 10.3.1 or later. Ask your hearing care professional if needed.

Result: Auracast appears. If not, contact support.

02No sound

Problem: the broadcast is selected, but there is no sound.

Cause: you may be out of range, the broadcast may have stopped, or volume may be low.

  • Move closer and scan again.
  • Check that the broadcast is active, then raise stream volume.

Result: audio plays in both hearing aids. If not, restart the broadcast source and scan again.

03Sound is unclear

Problem: room sound makes the broadcast hard to hear.

Cause: microphone sound is competing with the stream.

  • Set a comfortable stream volume.
  • Lower the microphone or surroundings level.

Result: the broadcast sounds clearer.

04Echo or delay

Problem: you hear the broadcast twice.

Cause: your hearing aids and a nearby speaker are both playing.

  • Mute the nearby speaker.
  • Or lower the hearing-aid microphone level.

Result: one clear audio stream remains.

Still need help?

Contact support

Share your Starkey model, phone model and what you see in My Starkey App.

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