Open the Cochlear app
Open the Cochlear app on your phone.
COCHLEAR HEARING AIDS · AURACAST GUIDE
Listen to Auracast broadcasts.
Choose your Cochlear hearing aid first. We’ll show the right way to join nearby Auracast audio.
Baha 7 Sound Processor
Start with your exact model. Auracast setup differs by hearing aid and phone support.
MATCH YOUR HEARING AID
Choose your Cochlear hearing aid model
Find your exact model below. Selecting the matching card shows only the setup steps that apply to you.
Model not listed?Choose Model not listed above.
SETUP PATH
Using the Cochlear app
Pair the sound processor with your phone before opening the app.
Find a broadcast
Tap Find a broadcast.
Select the broadcast
Choose the broadcast you want to hear.
Adjust volume
Set the broadcast and surroundings levels to a comfortable balance.
Success: the selected broadcast plays clearly through your Baha 7 Sound Processor.
SETUP PATH
Use an Auracast receiver
For hearing aids that do not receive Auracast directly.
WIRED HEADPHONES
AuraClip + wired headphones
Join the broadcast with AuraClip, connect wired headphones and adjust the listening volume on the receiver.
View AuraClip →T-COIL OPTION
AuraClip + T-coil neck loop
Connect a compatible T-coil neck loop to AuraClip and switch your hearing aids to their telecoil program.
View AuraClip →SETUP PATH
Use Auracast headphones
An alternative when direct hearing-aid reception is unavailable.
AURACAST HEADPHONES
Listen with Aria Aura
Take off your hearing aids and join the Auracast broadcast directly with Aria Aura.
View Aria Aura →TROUBLESHOOTING
Common issues
Match what you hear, try the action, then check the expected result.
01No sound
Recognize: the broadcast appears selected, but the sound processor is silent.
- Confirm the Auracast source is powered on and broadcasting normally.
- Move closer, tap Find a broadcast again and raise broadcast volume.
Expected: broadcast audio plays through the sound processor. If it does not, restart the broadcast source and repeat the scan.
02Not hearing clearly
Recognize: broadcast audio plays, but surrounding sound makes it difficult to understand.
- Raise the broadcast level to a comfortable volume.
- Lower the surroundings level in the Cochlear app when that control is available.
Expected: the broadcast becomes clearer without uncomfortable loudness.
03Hearing echo or delay
Recognize: the same broadcast reaches you through the sound processor and a nearby speaker at slightly different times.
- Lower the surroundings level in the Cochlear app.
- Mute the nearby speaker, such as a TV speaker.
- Use one listening path at a time.
Expected: only one synchronized audio path remains.
STILL NEED HELP?
Get the right help for Cochlear hearing aids.
For the fastest answer, start with a product-specific support ticket. Include your Cochlear model, phone model, the broadcast name, and what you see in the Cochlear app.
Submit a Cochlear hearing aid support ticket
The form accepts photos or screenshots and helps the support team identify the correct setup path.
Start support request →DON'T WANT TO SUBMIT A TICKET?
Talk to a real support agent.
REFERENCE
Models and compatibility
This guide covers the Baha 7 Sound Processor. Model, app and phone support can change; confirm your exact model and current Cochlear software before setup.