Open the Beltone app
Open the Beltone app on your phone.
BELTONE HEARING AIDS · AURACAST GUIDE
Listen to Auracast broadcasts.
Use the Beltone app with supported Commence, Envision, or Serene hearing aids, or choose a receiver path for other models.
CommenceEnvisionSerene
Confirm your exact model supports Auracast before starting. Features can vary by phone, region, and firmware.
SETUP
How will you listen?
Select a setup path to reveal the matching instructions.
METHOD 1
Using Beltone app
Pair the hearing aids with your phone before opening the app.
Find a broadcast
Tap Find a broadcast.
Select the broadcast
Choose the broadcast you want to hear.
Adjust volume
Set the broadcast and surroundings levels to a comfortable balance.
METHOD 2
Use an Auracast receiver
For Beltone hearing aids that cannot join an Auracast broadcast directly.
RECOMMENDED RECEIVER
AuraClip
Use AuraClip to receive the Auracast broadcast, then listen through one of these outputs:
- Wired headphones
- A T-coil neck loop with compatible T-coil hearing aids
METHOD 3
Use Auracast headphones
A simple listening option when direct hearing-aid connection is unavailable.
ALTERNATIVE LISTENING
Wear over or without hearing aids
Wear comfortable over-ear Auracast headphones around your hearing aids, or use the headphones without hearing aids.
Example: Aria Aura.
FIX A PROBLEM
Start with what you notice.
1The broadcast does not appear
Recognize: no expected broadcast name is listed. Action: move closer, confirm the transmitter is broadcasting, leave ordinary Bluetooth pairing, and scan again in the Beltone app. Expected: the broadcast name appears. If it does not, restart the hearing aids and phone, then confirm Commence, Envision, or Serene compatibility.
2Joined, but there is no sound
Action: select the broadcast again and raise streaming volume gradually. Expected: audio plays through both hearing aids. If it differs, note the broadcast name, phone model, hearing-aid model, and what the Beltone app shows.
3Sound is unclear, delayed, or echoes
Action: move closer, use one listening path, and mute the TV speaker when practical. Expected: stable audio without duplicate voices. Persistent problems need Beltone- or transmitter-specific support.
REFERENCE
Before you rely on Auracast.
Direct listening with supported Beltone hearing aids
- Use the Beltone app to scan for and select a nearby broadcast.
- Pair the hearing aids with the phone before opening the app.
- Confirm current model, phone, region, and firmware support.
If direct listening is unavailable
- Use an Auracast receiver with wired headphones.
- For hearing aids with a T-coil program, connect a compatible neck loop to the receiver.
- Auracast headphones are an alternative listening path.
STILL NEED HELP?
Get the right help for Beltone hearing aids.
For the fastest answer, start with a support ticket and include the Beltone model, phone model, broadcast name, and screenshots from the Beltone app.
RECOMMENDEDSubmit a Beltone hearing-aid support ticketAdd product details, photos, or screenshots if needed.Start support request →
DON'T WANT TO SUBMIT A TICKET?