Open the Philips app
Open the Philips hearing-aid app on your phone.
Philips Hearing Aids Setup Guide
Listen to Auracast directly, or use a receiver.
Step 1 · Find your connection
What can your hearing aids do?
Joining depends on your hearing aids.
Auracast hearing aidsHearLink 9050
You can hear music from your phone through your hearing aids
You can switch your hearing aids to “T” or “MT”
Not sure about T or MT?
Look for a T or MT setting in your hearing aid app or paperwork. If you cannot find one, ask your hearing care professional.
Step 2 · Join the broadcast
Use Philips HearLink 2 app
Pair the hearing aids with your phone before opening the app.
Open More Options
Tap the three-dot More Options button.
Open Auracast broadcast
Tap Auracast broadcast.
Select the broadcast
Choose the broadcast you want to hear.
Adjust volume
Set the broadcast volume to a comfortable level.
Expected result: You hear the selected broadcast through both hearing aids at a comfortable volume. If not: use Fix a problem and start with the symptom you notice.
FIX A PROBLEM
Start with what you notice.
1The broadcast does not appear
Recognize: no expected broadcast name is listed. Action: move closer, confirm the transmitter is broadcasting, leave ordinary Bluetooth pairing, and scan again in HearLink 2. Expected: the broadcast name appears. If it does not, restart the hearing aids and phone, then confirm HearLink 9050 compatibility.
2Joined, but there is no sound
Action: select the broadcast again and raise streaming volume gradually. Expected: audio plays through both hearing aids. If it differs, note the broadcast name, phone model, hearing-aid model, and what HearLink 2 shows.
3Sound is unclear, delayed, or echoes
Action: move closer, use one listening path, and mute the TV speaker when practical. Expected: stable audio without duplicate voices. Persistent problems need Philips- or transmitter-specific support.
Other ways to listen
Choose the receiver that matches your hearing aids.
You can hear music from your phone through your hearing aidsUse Aura C
Aura C phone hearing aids
- Plug Aura C into a compatible USB-C phone.
- The phone sends the broadcast to hearing aids already connected by Bluetooth, MFi, or ASHA.
Aura C does not pair directly with hearing aids.
Set up Aura C →You can switch your hearing aids to “T” or “MT”Use AuraCoil or AuraClip
Switch to T or MT. The neckloop sends the broadcast to your hearing aids.
- AuraCoil
Built-in neckloop
Set up AuraCoil → - AuraClip
Needs a compatible 3.5 mm T-coil neckloop
Set up AuraClip →
Confirm your receiver path is working.
Aura C with phone-connected hearing aids
Expected result: broadcast audio plays through the hearing aids already connected to your phone. If not: first confirm the hearing aids can play ordinary phone audio, then reopen the Aura C setup guide above.
AuraCoil or AuraClip with T-coil hearing aids
Expected result: broadcast audio plays after you switch the hearing aids to T or MT. If not: confirm the T or MT program with your hearing care professional, then repeat the receiver setup above.
REFERENCE
Before you rely on Auracast.
Direct listening with HearLink 9050
- Use the Philips HearLink 2 app to scan for and select a nearby broadcast.
- Pair the hearing aids with the phone before opening the app.
- Confirm current model, phone, region, and firmware support.
If direct listening is unavailable
- Use Aura C when your hearing aids can already play phone audio.
- Use AuraCoil or AuraClip with a compatible T-coil program.
- Follow the receiver setup guide linked in the matching path above.
STILL NEED HELP?
Get the right help for Philips hearing aids.
For the fastest answer, start with a support ticket and include the Philips model, phone model, broadcast name, and screenshots from HearLink 2.
RECOMMENDEDSubmit a Philips hearing-aid support ticketAdd product details, photos, or screenshots if needed.Start support request →
DON'T WANT TO SUBMIT A TICKET?