Troubleshooting Verification Form - Bad Sound Quality

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First Name

Last Name

Your Email

Your Contact Number (We might call you to help)

Country

Support Ticket No.

Product Name

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Product Lot Number/Batch Number

Where to find? Check HERE for details.

Order number

Please describe the issue you experienced:

How long have you been using this product before this happened?

What is the usage scenario that you feel the sound is bad?

Which side is it that the sound is bad during a call? (Only applicable for the usage scenario of calls)

What devices are you using it with? What is the whole set up including ports and cables?

What software are you using?

Tell us more details of it, is it the articulation of the sound is not enough or lack of certain frequency?

I have done the troubleshooting steps below

I tried different sound modes

I did reset and cleared the pairing history of the devices

I tried with different sound sources but still the same

Upload the Audio File (Audio Clip) if possible.

It is very helpful if you can record a short audio clip to demonstrate the bad sound and upload here. Thanks!

Other Details & Suggestions