RMA Verification Form- Short Working Hours

Support Ticket No.

Your Email

First Name

Last Name

Country

Your Contact Number (We might call you to help)

Product Name

How to find product name? - Please click here.

Product Lot Number/Batch Number

Where to find? Check HERE for details.

Order number

Please describe the issue you experienced:

How long have you been using this product before this happened?

How long does it last now after fully charged?

Which volume level do you use? (From 10% to 100%)

What device do you pair with the product? Please fill in the model NO.

What kind of programs do you watch? What kind of songs do you listen to?

I have done the troubleshooting steps below

For product with built-in batteries - I make sure it is fully charged.

For product with changeable batteries - I change another batteries and they works better. （For HT280 headphones, need to use the original batteries.）

I use them at lower volume, the working time lasts longer.

How do you like this product over all apart from this issue?